Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
11
84%of customers recommend this product.
(
70 out of
83)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
3
Jet Bot Combo AI edge cleaning almost non existant
on October 24, 2024
Posted by: SammyUser
from KY
The Combo AI robot vacuum barely cleans the wall edges while vacuuming and mopping as well. Almost 2 inches from the wall almost had all the white stuff I poured to test the edge cleaning. Check the attached videos. A robo vacuum at this price with such performance is surprising to say the least.. However, other regular areas that it does clean up (vacuum or mop), it does a good job. Not just the edges. The way the mop pads are position at the rear with respect to the curvature of the robo itself, it seems like it was never meant to mop close to the wall when it goes in a straight line next to the wall. Same is the case with the brush. Hardly touches the edge of the wall when the robo moves in a straight line alongside the wall. So design wise, it does not look like it was meant to clean close to the edge. So I am not sure if I am missing any setting that would fix this.
Apart from occasionally missing the the door mat and not finding the clean station about a foot away and sitting there, the most annoying is the missing of the functionality. A Robo Vacuum/Mop that does not clean the wall edges for the premium price is a BIG let down for a BESPOKE top of the line product.
PROs: Great obstacle avoidance, cleaning and mopping, drop mop pads for high pile rug
Cons: The home monitoring never loads the video, edge cleaning..
Cons: The home monitoring never loads the video, edge cleaning..
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
(click to see the video)
Response from Samsung USBy SEA Care, October 25, 2024
Hello there,
Thank you for your detailed insights into your experience with the Samsung VR7MD97714G Combo AI robot vacuum. It sounds like the device provides a solid clean for open areas, but its performance along wall edges, combined with occasional navigation challenges, has been a letdown given its premium price point.
For more precise edge cleaning, I recommend exploring any configuration settings or custom cleaning modes available in the Samsung SmartThings app, which may provide additional adjustments for improved coverage along the edges. To ensure you’re fully leveraging all available features, please refer to the user guide starting on page 34 and through page 52 for customization and troubleshooting guidance.
Manual
https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf
To help improve the issues with your washer, please follow the link and hyperlinks and watch the instructional video.
Jetbot Mop is not cleaning properly
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147627027) to help our team gather your information.
Have a great day.
^Charles
Thank you for your detailed insights into your experience with the Samsung VR7MD97714G Combo AI robot vacuum. It sounds like the device provides a solid clean for open areas, but its performance along wall edges, combined with occasional navigation challenges, has been a letdown given its premium price point.
For more precise edge cleaning, I recommend exploring any configuration settings or custom cleaning modes available in the Samsung SmartThings app, which may provide additional adjustments for improved coverage along the edges. To ensure you’re fully leveraging all available features, please refer to the user guide starting on page 34 and through page 52 for customization and troubleshooting guidance.
Manual
https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf
To help improve the issues with your washer, please follow the link and hyperlinks and watch the instructional video.
Jetbot Mop is not cleaning properly
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147627027) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money.
on January 8, 2025
Posted by: Megan
from Parkersburg, WV
I’m very unsatisfied with this purchase and wish I would have saved my money. It doesn’t pick up much as is and misses a majority of each room. The spin brush is constantly needing cleaned out as my long hair tangles it in one use. I thought the whole purpose of a self cleaning robot vacuum and mop was that it would be self sufficient but if you aren’t home while it’s cleaning it’s unusable and pointless. And when you are home while it’s cleaning it needs help every 5 minutes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 10, 2025
Hi Megan,
We understand how it feels to have a vacuum that doesn't work as expected. Allow us to help you.
On pages 48-49 of the model's user manual link below, you can check the steps if your Jet Bot vacuum doesn't pick up the mess or has weak suction.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung vacuum.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148132096, which will help our team pull up your information.
^Rainly
We understand how it feels to have a vacuum that doesn't work as expected. Allow us to help you.
On pages 48-49 of the model's user manual link below, you can check the steps if your Jet Bot vacuum doesn't pick up the mess or has weak suction.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung vacuum.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148132096, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome robot vacuum & mop combo
on August 24, 2024
Posted by: Luvjetbot
from Texas
[This review was collected as part of a promotion.] I bought this Bespoke Jet Bot Combo in July 2024. I also own Jet Bot AI+ vacuum for 1st floor and Jet Bot Vacuum for my Master Bedroom. This Jet Bot Combo to take care the whole 1st floor (3000 SqFt). As you can see I have experience with Samsung robot vacuum and let me tell you they’re very easy to use and durable. The vacuum and mop cleaning are superb. I schedule MWF for vacuuming and Saturday for Mopping.
The Combo unit is very smart, automate and self contained. Wash and sanitize the mop itself. The only thing I do is to replenish the clean water and throw the dirty water.
I definitely recommend for this Combo but since I have this Combo for only a month. I can’t say about the durability, hope it will have the same qualities as my other 2 jet bot vacuums.
The Combo unit is very smart, automate and self contained. Wash and sanitize the mop itself. The only thing I do is to replenish the clean water and throw the dirty water.
I definitely recommend for this Combo but since I have this Combo for only a month. I can’t say about the durability, hope it will have the same qualities as my other 2 jet bot vacuums.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Frustratingly Complex
on June 9, 2025
Posted by: Lith
from New York
This product was Samsungs big player in a robot mop and vacuum industry where IRobot had begun to fail as a company. With their amazing reputation for making intelligent products that are well designed and easy to learn, I anticipated this product to be spectacular.
What I got was quite a bit shy.
As someone who has owned more than my fair share of robot vacuums, something samsung does well is the robots maintenance. For the most part, with one exception, I dont find myself needing to replace water/bags/emptying all that often, despite running it 3 times a week. I love that. The more "set and forget" a robot is, the happier I am to have saved time using it. That is the point after all isnt it?
Well, I wish I could say the same about the filters. The irony of a mop/vacuum in one unit is that it frequently vacuums up moisture, which clogs its premotor filter. That thing gets gross and grimy to a horrible degree. I find myself cleaning it out almost weekly.
Another complaint I have is the "AI Pathing". Its horrible. If you so much as rotate the base station, it fails to find its location. Where Irobots vacuums will do a little scout run so it can sort itself out, Samsungs bespoke will just *go*, operating on zero information and will ignore no-go and room restrictions. It is horrible. At no point while cleaning with no information does the robot even attempt to figure out where it is after the initial search.
Which leads me into complaint 3. It has zero self preservation when it comes to running stuff over. It wont look to see whats in the way, or detect objects. It just runs them over, and 9 times out of 10, I find it stuck somewhere because it ran over a power cord, or somehow a sock somewhere got aggressively sucked into the mechanisms.
Then theres the app. Half the time it claims it cant connect to the vacuum, and drawing maps is a horrible pain. Besides not having the tools most other apps have that let you make straight lines, it also "decides" if your room meets its criteria. Im sorry samsung, that my bathroom doesnt meet your predetermined universal laws for how big a bathroom SHOULD be, but my bathroom is my bathroom. It is small, and it is mine. Because of this, my modest bathroom MUST be a part of my kitchen (Or I must slice off a section of my kitchen and declare it bathroom space).
The mops like to keep spinning, even when disengaged, and as a result it tracks water on my carpet. It doesnt lift them up high enough off the ground so as not to contact my carpet either, even though my carpet is nothing fancy.
There are random spots in my house that it decides via coin flip if it feels like getting stuck. Like around the toilet or under the lip of my sink. It fits, it just decides that today is the day it doesnt feel like finishing the job.
Dont get me started on its pathing. The amount of space it misses, especially around the edges of rooms is disgraceful. The mopping surface area is poor at best, and given that the manual tells you NEVER to use cleaning products in the mop water, or on the floor as mopping, I tend to believe its not doing all that great of a job sanitizing, and more so just smearing smudges and messes everywhere.
The design of the roller brush is absolutely atrocious, and is a nightmare to clean. There's hair and gunk inside the sides that I can see, but the ends are not removable to allow for basic maintenance of the roller brush like you could if you bought Irobot.
All in all, its function is terrible. Go buy any other vacuum product.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy SEA Care, June 11, 2025
Lith, we want to ensure that the vacuum functions at its best. Let's get this taken care of.
Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Good at first but needs constant maintenance
on June 18, 2025
Posted by: whaleshark
[This review was collected as part of a promotion.] It was great at first, but it later started to make louder sound, the sweeping brush also tends to get hairs tangled up which later causes it to not rotate. If you are good about maintenance it should be ok.
Response from Samsung USBy Samsung Care, June 20, 2025
Greetings!
It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help.
If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149663279 to help our team pull up your information.
Leo
It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help.
If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149663279 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Can't be happier !
on September 9, 2024
Posted by: TXCraig
[This review was collected as part of a promotion.] The best robot cleaner so far. No more vacuuming or mopping. The AI works well to avoid obstacles.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PRODUCT
on December 29, 2024
Posted by: Upset
I really wanted to give it minus 5 stars (-5 stars). The operating quality of the vacuum cleaner is VERY POOR! No quality assurance was done on the product before putting it out in the market. It jams easily: does not clean properly, leaving crumbs and particles on the floor; does not clean all areas even when you it is set to do so. Access to maintenance is poor. This product way too expensive for it to be malfunctioning on a daily. When I leave for work and it is turned to clean, it does not complete the cycle without being jammed and it stays jammed until I get back from work. This is unacceptable. I shall be making a tik tok video to address these issues. Don't waste your money. Stay away from this product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 30, 2024
Greetings!
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 5 months of use
on April 2, 2025
Posted by: Anup
from MI
Stay away from Samsung. My vacuum stopped working just five months after purchase. Since I started using it a few months after buying it, it's not covered under warranty. There's no option to get it serviced without a warranty, and Samsung even canceled my repair request because of this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 8, 2025
Hi Anup,
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US