Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
3.6
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
19
4 Stars
6
3 Stars
3
2 Stars
5
1 Star
7
74%of customers recommend this product.
(
25 out of
34)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
3
Good at first but needs constant maintenance
on June 18, 2025
Posted by: whaleshark
[This review was collected as part of a promotion.] It was great at first, but it later started to make louder sound, the sweeping brush also tends to get hairs tangled up which later causes it to not rotate. If you are good about maintenance it should be ok.
Response from Samsung USBy Samsung Care, June 20, 2025
Greetings!
It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help.
If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149663279 to help our team pull up your information.
Leo
It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help.
If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149663279 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
The Vacuum terrible Applience to be considered
on November 29, 2025
Posted by: Ateho110579
from Winter Haven Fl
I really don't recommend this product. I've always trusted Samsung's quality, but it's unacceptable that after only a year and minimal use, it's already broken. The battery is faulty, and the charging port isn't working properly. The worst part is the support I've received from Samsung. I've tried several times to get a warranty for this product, but unfortunately, since it was an online purchase and I don't have the original receipt, they can't provide it. They know that with the serial number, it would be much easier to track it since I bought it through their website. In short, I think this will be the last time I buy Samsung, and I certainly won't recommend them.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 1, 2025
Hi there,
Thank you for bringing this to our attention. We want to speak with you directly to provide support and explore options to assist you with the charging port that is not functioning properly. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151460356) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Thank you for bringing this to our attention. We want to speak with you directly to provide support and explore options to assist you with the charging port that is not functioning properly. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151460356) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Poor design and execution
on December 20, 2025
Posted by: Daniel
from Maine
I have had very similar experience to others but after reading Samsung's responce to other complaints I feel like I need to add my experience. Saying these vacuums are not meant to replace normal large vacuums does not align with your marketing, please don't blame your customers. Cleaning the unit properly requires significant effort including tipping the whole base unit to get at access pannels underneth. It handles hair porrly because of design choices in the brush assembly. Poor gasket and latching design in the wastewater tank causes loss of suction and water build up. I could go on but you get the point
In my case in a recent cleaning we have found that we were warned by the unit of an issue with the cleaning tray only after it allowed water to overflow and throughout the vacuum pump, bag, and filter to the point that rust from teh motor was clogging the filter. This could have beeen avoided by making better design choices at a number of steps.
I just wish we found more of these issues before the warentee ran out.
I have many Samsung products that made me think paying for this high end uniti woud be worth it. Samsung I am curious how you intend to turn this to me like you did other negative commenters...
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 22, 2025
Hello Daniel,
We understand how you feel about your overall experience cleaning the vacuum.
We recommend contacting us via the options below to speak with a live representative for additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand how you feel about your overall experience cleaning the vacuum.
We recommend contacting us via the options below to speak with a live representative for additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money and headache
on April 7, 2025
Posted by: Ccchardo
Drum brush broke in half and won't empty mop water out of basin.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Ricardo, Samsung Care, April 8, 2025
Greetings,
We understand your disappointment with your broken vacuum. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148706016) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with your broken vacuum. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148706016) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Advance robotic vacuum
on June 3, 2025
Posted by: Fishingshak
from Southern California
[This review was collected as part of a promotion.] This is a great robotic vacuum with many advance features. However, sometimes technology can get in its own way and that is what this vacuum epitomizes. Many times the vacuum (or the app) will complain that something is stuck in one of its wheels - upon inspection there is nothing - and you have to reset the whole thing for it to working again. We love this robot but a little more resilience would be nice.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Good with challenges
on September 15, 2025
Posted by: Shak M
from California
[This review was collected as part of a promotion.] This is a great robotic vacuum when it works - hence the three stars. It is packed with amazing technology and have tons of features including mopping. The challenge is that the technology sometimes get in its own way. This robotic vacuum is supposed to auto charge and auto empty but most times it gets stuck going onto it’s base station and starts complaining that something is stuck - we have spent hours trying to figure out what was stuck only to find out there was nothing there.
All in all a good robotic vacuum but certainly needs significant improvements.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, September 16, 2025
We understand the importance of having a functioning vacuum in your home, Shak M. Let's help you. To address your concern with your vacuum, please refer to page 48 of its manual under "The Jet Bot Combo has stopped during cleaning": https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150741843, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150741843, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PRODUCT
on December 29, 2024
Posted by: Upset
I really wanted to give it minus 5 stars (-5 stars). The operating quality of the vacuum cleaner is VERY POOR! No quality assurance was done on the product before putting it out in the market. It jams easily: does not clean properly, leaving crumbs and particles on the floor; does not clean all areas even when you it is set to do so. Access to maintenance is poor. This product way too expensive for it to be malfunctioning on a daily. When I leave for work and it is turned to clean, it does not complete the cycle without being jammed and it stays jammed until I get back from work. This is unacceptable. I shall be making a tik tok video to address these issues. Don't waste your money. Stay away from this product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 30, 2024
Greetings!
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Bespoke Jet Bot Vac/Mop - Samsung
on January 3, 2025
Posted by: mwalmsley130
from Monaca, PA
[This review was collected as part of a promotion.] Overall the product is good. The app is very easy to use and schedule automatic cleanings. I love the amount of choices and options for the vac/mop. The device runs pretty quietly and quickly. The spinning mop heads are much preferred to the mop pads other devices just sort of drag along on the back of their brand of device.
Areas of improvement would be size of dust bin, quality of vacuum (it can leave small particles behind) and I wish you could schedule individual rooms with the scheduler, but it seems you can only do the entire floor of the house.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US