Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
3.7
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
19
4 Stars
6
3 Stars
3
2 Stars
4
1 Star
6
78%of customers recommend this product.
(
25 out of
32)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
3
Good at first but needs constant maintenance
on June 18, 2025
Posted by: whaleshark
[This review was collected as part of a promotion.] It was great at first, but it later started to make louder sound, the sweeping brush also tends to get hairs tangled up which later causes it to not rotate. If you are good about maintenance it should be ok.
Response from Samsung USBy Samsung Care, June 20, 2025
Greetings!
It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help.
If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149663279 to help our team pull up your information.
Leo
It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help.
If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149663279 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money and headache
on April 7, 2025
Posted by: Ccchardo
Drum brush broke in half and won't empty mop water out of basin.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Ricardo, Samsung Care, April 8, 2025
Greetings,
We understand your disappointment with your broken vacuum. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148706016) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with your broken vacuum. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148706016) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Advance robotic vacuum
on June 3, 2025
Posted by: Fishingshak
from Southern California
[This review was collected as part of a promotion.] This is a great robotic vacuum with many advance features. However, sometimes technology can get in its own way and that is what this vacuum epitomizes. Many times the vacuum (or the app) will complain that something is stuck in one of its wheels - upon inspection there is nothing - and you have to reset the whole thing for it to working again. We love this robot but a little more resilience would be nice.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Good with challenges
on September 15, 2025
Posted by: Shak M
from California
[This review was collected as part of a promotion.] This is a great robotic vacuum when it works - hence the three stars. It is packed with amazing technology and have tons of features including mopping. The challenge is that the technology sometimes get in its own way. This robotic vacuum is supposed to auto charge and auto empty but most times it gets stuck going onto it’s base station and starts complaining that something is stuck - we have spent hours trying to figure out what was stuck only to find out there was nothing there.
All in all a good robotic vacuum but certainly needs significant improvements.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, September 16, 2025
We understand the importance of having a functioning vacuum in your home, Shak M. Let's help you. To address your concern with your vacuum, please refer to page 48 of its manual under "The Jet Bot Combo has stopped during cleaning": https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150741843, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150741843, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PRODUCT
on December 29, 2024
Posted by: Upset
I really wanted to give it minus 5 stars (-5 stars). The operating quality of the vacuum cleaner is VERY POOR! No quality assurance was done on the product before putting it out in the market. It jams easily: does not clean properly, leaving crumbs and particles on the floor; does not clean all areas even when you it is set to do so. Access to maintenance is poor. This product way too expensive for it to be malfunctioning on a daily. When I leave for work and it is turned to clean, it does not complete the cycle without being jammed and it stays jammed until I get back from work. This is unacceptable. I shall be making a tik tok video to address these issues. Don't waste your money. Stay away from this product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 30, 2024
Greetings!
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Bespoke Jet Bot Vac/Mop - Samsung
on January 3, 2025
Posted by: mwalmsley130
from Monaca, PA
[This review was collected as part of a promotion.] Overall the product is good. The app is very easy to use and schedule automatic cleanings. I love the amount of choices and options for the vac/mop. The device runs pretty quietly and quickly. The spinning mop heads are much preferred to the mop pads other devices just sort of drag along on the back of their brand of device.
Areas of improvement would be size of dust bin, quality of vacuum (it can leave small particles behind) and I wish you could schedule individual rooms with the scheduler, but it seems you can only do the entire floor of the house.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Self clean
on March 29, 2025
Posted by: Dequez
Best product in the world excellent product 5 out of five
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Really wanted to love this, but...
on July 24, 2024
Posted by: PHIL
Wonder when the robot is ever going to fully clean a house without getting stuck, constant notifications that it can't begin it's schedule cleaning because it's not at the dock even though it's actually attempting to vacuum. Good luck with the mop, the pads keep coming off so nothing ever gets mopped. I've had one day with no issues, well almost no issues it did a brief clean then couldn't get back to it's station to dock. Everytime I look after it "cleaned" I find the area dirtier than it was before the clean. Almost like it just moved stuff from one area and dumped it to another area. I'll try a reset to see if it fixes the issues, but if not I'm returning it. As of now complete waste of money.
Response from Samsung USBy Rainly, Samsung Care, August 1, 2024
Hi Phil,
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US