Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
3.5
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
21
4 Stars
6
3 Stars
3
2 Stars
5
1 Star
10
68%of customers recommend this product.
(
25 out of
37)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
1
Horrible
on November 23, 2024
Posted by: Kevin
from Macon Georgia
Horrible.
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Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, November 25, 2024
Hi Kevin,
We can feel your dismay with this vacuum. We are here to assist you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147733611), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your dismay with this vacuum. We are here to assist you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147733611), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
4
Love the efficiency!
on October 28, 2025
Posted by: Abj624
from Pennsylvania
[This review was collected as part of a promotion.] Good vacuum and mop. Robot is loud. Wish the robot could vacuum and mop at same time. First it has to sweep...goes to recharge then gets the mops to mop floor. Very user friendly. Works work in samsung app.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
My Mom lovea this...
on February 1, 2026
Posted by: Dill
my mom works hard so she loves not having to sweep up
Written by a customer while visiting Samsung US
Customer Rating
5
amazing!
on February 3, 2026
Posted by: dexterdexter
this is the best Bespoke Jet Bot Combo™ Robot Vacuum and Mop with All-in-One Clean Station® with Auto
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Robo
on March 9, 2026
Posted by: svem
I bought this item a year ago. It only worked for six months, and after that it stopped being able to find areas. Please don’t buy this and waste your money.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US