Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
3.6
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
24
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
10
68%of customers recommend this product.
(
27 out of
40)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
4
Bespoke Jet Bot Vac/Mop - Samsung
on January 3, 2025
Posted by: mwalmsley130
from Monaca, PA
[This review was collected as part of a promotion.] Overall the product is good. The app is very easy to use and schedule automatic cleanings. I love the amount of choices and options for the vac/mop. The device runs pretty quietly and quickly. The spinning mop heads are much preferred to the mop pads other devices just sort of drag along on the back of their brand of device.
Areas of improvement would be size of dust bin, quality of vacuum (it can leave small particles behind) and I wish you could schedule individual rooms with the scheduler, but it seems you can only do the entire floor of the house.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PRODUCT
on December 29, 2024
Posted by: Upset
I really wanted to give it minus 5 stars (-5 stars). The operating quality of the vacuum cleaner is VERY POOR! No quality assurance was done on the product before putting it out in the market. It jams easily: does not clean properly, leaving crumbs and particles on the floor; does not clean all areas even when you it is set to do so. Access to maintenance is poor. This product way too expensive for it to be malfunctioning on a daily. When I leave for work and it is turned to clean, it does not complete the cycle without being jammed and it stays jammed until I get back from work. This is unacceptable. I shall be making a tik tok video to address these issues. Don't waste your money. Stay away from this product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 30, 2024
Greetings!
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on December 27, 2024
Posted by: vixenkp1488
from Coarsegold
The worst robot vacuum I have ever purchased! Do not buy. I have tried every brand of robot vacuums/ mops and never had this much trouble I have had to send this back and forth for repairs more than I have used it. I'm on my third time sending it back. It's ridiculous 😒
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 28, 2025
Vixenkp1488, we understand the frustration if you always have the vacuum repaired. We want to speak to you directly to provide support and see what options we can offer to fix your vacuum.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on November 23, 2024
Posted by: Kevin
from Macon Georgia
Horrible.
.
.
.
..
.
.
.
..
.
..
..
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, November 25, 2024
Hi Kevin,
We can feel your dismay with this vacuum. We are here to assist you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147733611), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your dismay with this vacuum. We are here to assist you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147733611), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
a magnificent machine
on August 14, 2024
Posted by: drleah
[This review was collected as part of a promotion.] The Bespoke Jet Bot Combo™ Robot Vacuum and Mop with All-in-One Clean Station® and Auto Steam, alongside integration with the SmartThings app, represents a cutting-edge approach to home cleaning technology. This comprehensive system aims to revolutionize the way households maintain cleanliness with its advanced features and seamless automation.
Firstly, the design of the Bespoke Jet Bot Combo™ is sleek and modern, blending into any home decor effortlessly. Its compact size belies its powerful capabilities, equipped with intelligent sensors that navigate through rooms with precision. Whether it's vacuuming carpets or mopping hard floors, the Jet Bot Combo™ efficiently tackles various surfaces, adjusting suction power and water flow accordingly.
The integration of the All-in-One Clean Station® enhances convenience by providing a centralized docking and self-cleaning system. After each cleaning session, the robot automatically returns to the station, where dirt and debris are deposited and contained in a disposable dust bag. This feature not only simplifies maintenance but also ensures hygienic disposal, minimizing allergens and dust particles in the air.
One of the standout features of this model is the Auto Steam functionality, which sets it apart from traditional robot vacuums. The ability to sanitize floors using steam adds an extra layer of cleanliness, ideal for homes with pets or small children. The steam mop attachment effectively lifts and removes stubborn dirt and stains, leaving floors sanitized and shining without the need for harsh chemicals.
Moreover, the SmartThings app integration elevates user experience by providing remote control and scheduling capabilities. Through the app, users can monitor cleaning progress, adjust settings, and schedule cleaning sessions from anywhere. This level of control ensures that the Jet Bot Combo™ can adapt to varying household schedules and cleaning needs, making it a versatile and practical solution for busy lifestyles.
I find myself running it every other day, and it really captures the mess that my children leave around the house, picking up dust, crumbs, food, mud, and mess from outside. It really captures everything very comprehensively and is quiet and not overwhelming when we run it at night.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
3
A really advanced vacuum but lacking in some ways
on August 14, 2024
Posted by: benjs
from Valley Village
[This review was collected as part of a promotion.] I really wanted to love my vaccum as much as everyone else seems to, but I found some things to be challenging and difficult.
Firstly, it is a nice sized unit, and set up was pretty straightforward. It is nice that it is self contained and it seems to run very well, and collects a lot of dirt each and every time. It certainly take sa lot of pressure off of me to help keep the house clean.
Unfortunately, I have noticed some issues with two main things:
1) I found that the mapping of my home wasn't accurate, and the app was very buggy when I tried to re-draw the lines of the rooms of my house.
2) I have a multi floor home and there seems to be no easy way to set the vacuum up to move it between floors. I kind of just have to let it start on the first floor where the unit is, and then physically lift it up the stairs, while it starts to alert me that something isn't right.
3) The app is surpringly buggy. I have 2 Samsung TVs, one fridge, and a washer and dryer all on the app and everything runs very smooth on it, so this was a bit surprising.
4) The convenience of having the auto wash, dry, dust empty and refill in one machine where I don't need to come in contact with the dirt very often was a true gamechanger. I really loved it. It was disturbing yet satisfying to see how much dirt and mess was picked up each time, and how strong the mop and vacuum really were. My messy toddlers were no match for this device, the vacuum really collected everything!
2) I have a multi floor home and there seems to be no easy way to set the vacuum up to move it between floors. I kind of just have to let it start on the first floor where the unit is, and then physically lift it up the stairs, while it starts to alert me that something isn't right.
3) The app is surpringly buggy. I have 2 Samsung TVs, one fridge, and a washer and dryer all on the app and everything runs very smooth on it, so this was a bit surprising.
4) The convenience of having the auto wash, dry, dust empty and refill in one machine where I don't need to come in contact with the dirt very often was a true gamechanger. I really loved it. It was disturbing yet satisfying to see how much dirt and mess was picked up each time, and how strong the mop and vacuum really were. My messy toddlers were no match for this device, the vacuum really collected everything!
Overall, it is a good machine, but for one of the most expensive robot vacuums on the market, I did expect better.
I would recommend this to a friend!
Response from The InsidersBy SEA Care, August 14, 2024
Hi benjs,
Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews.
We recommend disconnecting and then reconnecting the vacuum in your SmartThings application. Also, check if there's a software update available. For instructions, please see page 26 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147441267) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews.
We recommend disconnecting and then reconnecting the vacuum in your SmartThings application. Also, check if there's a software update available. For instructions, please see page 26 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147441267) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting The Insiders
Customer Rating
4
Mighty robot
on August 14, 2024
Posted by: grkblondie
from Rego Park
[This review was collected as part of a promotion.] The Samsung Bespoke Jet Bot Combo Robot Vacuum is a mighty robot with multi functions. There are detachable mopper pads that do an excellent job of mopping up spills. The vacuum is very intelligent and does not bump into furniture. You can use an app to control its path as well. The charging port is fairly large compared to other robots but is able to clean the vacuum so it saves me the hassle. The charge is also very good and lasts for a few hours making sure that the vacuum cleans almost every inch of a room.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Timesaver = Lifesaver
on August 14, 2024
Posted by: jshen1121
from San Francisco
[This review was collected as part of a promotion.] I've been using the Samsung VR7MD96514G/AA robot vacuum and mop for a few weeks now, and it has made a significant impact on the cleanliness of my home and saved us so much time.
Setting up the Samsung VR7MD96514G/AA was straightforward. The instructions were clear, and the initial setup took only a few minutes. The device is user-friendly, with intuitive controls both on the unit itself and via the accompanying smartphone app.
**Performance**
In terms of vacuuming, the VR7MD96514G/AA does an impressive job. It picks up dust, pet hair, and other debris effectively on both carpets and hard floors. The mopping function is also commendable; it manages to clean up light spills and maintain a fresh look on my tile and hardwood floors. However, for heavy-duty stains, manual mopping is still required.
In terms of vacuuming, the VR7MD96514G/AA does an impressive job. It picks up dust, pet hair, and other debris effectively on both carpets and hard floors. The mopping function is also commendable; it manages to clean up light spills and maintain a fresh look on my tile and hardwood floors. However, for heavy-duty stains, manual mopping is still required.
**Navigation**
The navigation system on this robot vacuum is highly efficient. It maps the room accurately and avoids obstacles with ease. The vacuum's cleaning pattern is systematic, ensuring that it covers the entire floor without missing spots.
The navigation system on this robot vacuum is highly efficient. It maps the room accurately and avoids obstacles with ease. The vacuum's cleaning pattern is systematic, ensuring that it covers the entire floor without missing spots.
**Battery Life**
The battery life is quite decent. On a full charge, the vacuum can clean for about 90 minutes, which is sufficient for most medium-sized homes. It takes approximately three hours to recharge fully, which is fairly standard for robot vacuums.
The battery life is quite decent. On a full charge, the vacuum can clean for about 90 minutes, which is sufficient for most medium-sized homes. It takes approximately three hours to recharge fully, which is fairly standard for robot vacuums.
**App and Connectivity**
The smartphone app enhances the user experience significantly. It is easy to connect the vacuum to the app, and the controls are intuitive. You can schedule cleanings, monitor the vacuum's progress, and adjust settings remotely, making it very convenient.
The smartphone app enhances the user experience significantly. It is easy to connect the vacuum to the app, and the controls are intuitive. You can schedule cleanings, monitor the vacuum's progress, and adjust settings remotely, making it very convenient.
**Maintenance**
Maintaining the VR7MD96514G/AA is relatively simple. The dustbin is easy to empty, and the brushes are accessible for cleaning. The mop attachment can be removed and washed, which helps in keeping the device in good working condition.
Maintaining the VR7MD96514G/AA is relatively simple. The dustbin is easy to empty, and the brushes are accessible for cleaning. The mop attachment can be removed and washed, which helps in keeping the device in good working condition.
**Value for Money**
Given its performance and features, the Samsung VR7MD96514G/AA offers good value for its price. It may not be the cheapest option on the market, but the convenience and cleaning power it provides justify the investment.
Given its performance and features, the Samsung VR7MD96514G/AA offers good value for its price. It may not be the cheapest option on the market, but the convenience and cleaning power it provides justify the investment.
I would recommend this to a friend!
Written by a customer while visiting The Insiders