Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
10
85%of customers recommend this product.
(
70 out of
82)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
1
Horrible,cheap, not working
on June 24, 2025
Posted by: Kris
from Texas,TX
This product does not work. I had bought this product about a year ago, and it worked well for four months, and then, all of a sudden, one day, it stopped working. The product seemed to be okay, but it is not connected to Wi-Fi anymore. I called for service, and they sent out the product. Now I'm on my sixth time sending out the product, and the product is still not working (it's currently out for service). Every time they send it back, they say it works. But it does not connect to Wi-Fi in my house, but it works in the factory. My warranty is about to run out in a couple of days, and they still haven't fixed the problem. All I want is a refund, but they refuse to give me one because they say the product should be working. Save your money and go buy another product. There are better products anywhere else.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, June 25, 2025
We are committed to enhancing the performance of your vacuum, Kris. Let's get this taken care of.
If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149723867, to help our team locate your information when you message us.
Have a great day.
-John
If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149723867, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 5 months of use
on April 2, 2025
Posted by: Anup
from MI
Stay away from Samsung. My vacuum stopped working just five months after purchase. Since I started using it a few months after buying it, it's not covered under warranty. There's no option to get it serviced without a warranty, and Samsung even canceled my repair request because of this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 8, 2025
Hi Anup,
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed with Performance – Not Worth the Pric
on April 14, 2025
Posted by: GaryC
from Alabama
I really wanted to like the Bespoke Jet Bot Combo™ AI Robot Vacuum and Mop, but unfortunately, it falls short in some pretty basic areas. For a product at this price point, I expected much better performance.
First, it fails to clean properly along walls, edges, and around furniture. It consistently misses about 6 to 12 inches of space near baseboards and corners, which defeats the purpose of having an automated vacuum in the first place.
Even more frustrating, the vacuum refuses to clean my area rug—specifically one that has black weaves in the design. The AI seems to interpret the black lines as obstacles or drop-offs and avoids them entirely. This means large portions of the rug are left untouched.
For something that's supposed to be "smart," it feels like a major oversight. Add to that the hefty price tag, and I honestly can't recommend this product. Hopefully future software updates can fix these issues, but for now, it’s a letdown.
Plus Samsung wants a 15% restocking fee for their inferior product. BE WARNED.. STAY AWAY FROM THIS
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 16, 2025
Hi GaryC,
We can feel your frustration with this washer. We are here to help you.
Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information.
^Rodel
We can feel your frustration with this washer. We are here to help you.
Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
2
Not Built to Last
on April 23, 2025
Posted by: Kathryn
Works great…until it doesn’t. Product doesn’t last long for how much you spend. No replacement parts, no manual to let you service product yourself, and after spending so much I don’t want to pay to have to have it serviced.
No, I would not recommend this to a friend.
Response from Samsung USBy Rodel, Samsung Care, April 24, 2025
Hi Kathryn,
We understand how you feel regarding this vacuum. We are here to help you.
Please see page 48 of the user manual for steps to take when the vacuum is not working.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148887843), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this vacuum. We are here to help you.
Please see page 48 of the user manual for steps to take when the vacuum is not working.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148887843), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Clean
on June 18, 2025
Posted by: Anonymous
from Frisco Texas
[This review was collected as part of a promotion.] Good product, quick clean. Minor issue is observed like something stuck on side brush.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
General Overview.
on July 2, 2025
Posted by: Texas
[This review was collected as part of a promotion.] Good Jet Bot. The only issue is that the AI is still learning and sometimes gets stuck continuously vacuuming all night when it should go back to the station. Also, it does not allow you to deselect certain rooms from the preset schedule you set up. They need to improve the SmartThings app to allow that.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best robot vacuum and mop
on August 12, 2024
Posted by: qnguyencua11
from Maryland
[This review was collected as part of a promotion.] The Jet Bot Combo is the best robot vacuum + mop in the market. It can completely vacuum and mop your house under one hour. The price is reasonable for its features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Superior Robot Vacuum
on August 14, 2024
Posted by: jonhartva
from Sarasota
[This review was collected as part of a promotion.] I have used automated robotic vacuums for over 15 years, and this is by far the best. The LiDAR mapping feature is top-notch, making the initial mapping of your space quick and accurate. I have two dogs and dark hardwood floors, so hair is a constant problem in our house. The Samsung Bespoke does a great job of keeping the fur away while providing a seamless mopping run simultaneously. The mop heads are on the back of the robot, which means there are no tire tracks left behind. You can customize the map with how much water you'd like to use or designate areas as no-go zones. Additionally, you can place virtual walls on the map, eliminating the need for battery-powered towers to keep the robot out of certain areas.
Another impressive feature is the ability to control the robot through an app. This app allows you to schedule cleaning times, choose specific rooms or zones to clean, and even monitor the vacuum's progress in real time. The app is user-friendly and offers a variety of settings to fine-tune the cleaning experience to your preferences. For instance, you can set different cleaning modes for different types of flooring or adjust the suction power depending on the level of dirt.
The battery life is excellent, allowing for extended cleaning sessions without needing frequent recharging. The robot can automatically return to its charging dock when the battery is low and resume cleaning once it’s recharged. This ensures that even larger homes can be cleaned without much manual intervention.
However, while this is the best robot vacuum I have used, the documentation could use some improvement. It took me a while to get the settings right to allow the mop to run over carpeted areas to get to another area to mop. The default SMART setting caused this task to fail 90% of the time. Better guidance in the manual or more intuitive app instructions would have saved me a lot of time and frustration.
In summary, the Samsung Bespoke is a top-tier robotic vacuum with advanced features like LiDAR mapping, customizable cleaning settings, and a user-friendly app. Despite some shortcomings in the documentation, its performance in maintaining clean floors, especially in homes with pets, makes it a worthwhile investment.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
