Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
3.6
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
23
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
10
68%of customers recommend this product.
(
27 out of
40)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
1
Broke within six months
on February 9, 2026
Posted by: Exasperated
from Los Angeles, CA
I should have believed the bad reviews. Avoid at all costs and vacuum broke within six months. Trying to get repaired through warranty service has also been a headache and I doubt this vacuum will last after the repair. Avoid at all costs.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 11, 2026
Hello there,
We understand your frustration with your vacuum breaking after 6 months. We want to speak with you directly to provide support and explore options to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152068904) to help our team pull up your information.
Have a great day.
^Camille
We understand your frustration with your vacuum breaking after 6 months. We want to speak with you directly to provide support and explore options to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152068904) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your momey
on April 21, 2026
Posted by: Breezy
from Phoenix arizona
I wouldn't even waste your money on this. Ive sent mine back atleast 6 time in a year. I clean the floors before I send it around. The sensors stop working and just goes around in circles. The brush gets hair wrapped around it. You will spend more time cleaning this vacuum and on the phone with samsung then you will be using it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Glaiza, Samsung, April 23, 2026
Hi Breezy,
We’ve heard this and given it careful attention. Insights from everyday use matter as we keep working to improve.
Based on your experience, incorporating routine care for key components may further enhance your use of the Samsung Bespoke Jet Bot Combo. Keeping parts clean and well maintained supports consistent performance and helps you get the most from features like mopping and debris collection. While the All‑in‑One Clean Station handles much of the upkeep through automatic cleaning and mop pad sterilization, occasional hands‑on maintenance can further optimize results.
Our guide outlines simple maintenance and cleaning steps:
How to clean your Bespoke Jet Bot Combo and Clean Station:
https://www.samsung.com/us/support/answer/ANS10002339/
Support is always available through whatever channel works best for you:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Please have your reference number (1152405264) available to help streamline support.
We appreciate the opportunity to assist you.
Glaiza
Samsung Care
We’ve heard this and given it careful attention. Insights from everyday use matter as we keep working to improve.
Based on your experience, incorporating routine care for key components may further enhance your use of the Samsung Bespoke Jet Bot Combo. Keeping parts clean and well maintained supports consistent performance and helps you get the most from features like mopping and debris collection. While the All‑in‑One Clean Station handles much of the upkeep through automatic cleaning and mop pad sterilization, occasional hands‑on maintenance can further optimize results.
Our guide outlines simple maintenance and cleaning steps:
How to clean your Bespoke Jet Bot Combo and Clean Station:
https://www.samsung.com/us/support/answer/ANS10002339/
Support is always available through whatever channel works best for you:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Please have your reference number (1152405264) available to help streamline support.
We appreciate the opportunity to assist you.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
So soo good
on August 14, 2024
Posted by: jlynlui
from Claremont
[This review was collected as part of a promotion.] We love our new Samsung Bespoke Jet Bot Combo Robot Vacuum and Mop with All-in-One Clean Station with Auto Steam. Compared to my old robot vac, this new one is lightyears ahead. The Jet Bot is able to vacuum and mop, and with the AI technology it can detect walls, furniture, items and people too. Through its AI detection system it will not bump into items but rather get very close, which is nice since it won't leave scratches or marks. It can also detect all the rooms, walls, and furniture, creating a very accurate 2D/3D layout of the home. This is nice because it allows you to create custom setting per room and at the end of its cleaning it will show you exactly where it cleaned, and how long it took. Best of all is that it self returns to its housing unit, self cleans, wash, dries, and empties itself. Only minor improvement we see is if it could lock in the mop pads as occasionally we do find that it falls off in the middle of cleaning and then we need to go relocate it and put it back on. Other than that it is a wonderful piece to have at home.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung never fails
on August 14, 2024
Posted by: Samsungdad1
from Redlands
[This review was collected as part of a promotion.] Let me start off by saying this is hands down my favorite robot vacuum. I have had several in the past and this unit blows them away . The Lider mapping works perfectly mapping my home and it even converts the image into a 3d layout. You are able to section off each room and have no go zones. The mopping feature is my favorite part . The vacuum will mop my entire first floor and actually lift the mop pads when is senses carpet or rugs. It also drains the dirty water and refill with clean and streams the mop pads to kill all the germs. My only regret is not getting the unit with the camera. Go get one for your self ASAP
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Time saver
on August 14, 2024
Posted by: Tassu
from Eastvale
[This review was collected as part of a promotion.] This is one heck of a vacuum with A.I intelligence. I have different textures and it was able to get to all the corners and clean. The living room looked vacuumed, the carpet had the visual effects that tells you someone had recently vacuumed. I am in love with this product. Can't wait to set up a cleaning time and come to a clean house everyday!!!!!!!. Highly recommend it to family and friends .
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Super smart and super quiet
on August 14, 2024
Posted by: Chrischen1
from SAN FRANCISCO
[This review was collected as part of a promotion.] I've been using the Samsung Bespoke Jet Bot with vacuum and mop for about a week and I'm very happy with the product:
Setup
Super quick. Take all the plastic wrap off. Plug the base into the wall, and then slide the robot into the base. It takes about an hour to fully charge the first time. I then downloaded the SmarThings app and finished set up there.
Super quick. Take all the plastic wrap off. Plug the base into the wall, and then slide the robot into the base. It takes about an hour to fully charge the first time. I then downloaded the SmarThings app and finished set up there.
App
Very easy to use. You'll need to map out the house the first time, which takes 5 minutes where the robot roams around and scans the rooms.
Very easy to use. You'll need to map out the house the first time, which takes 5 minutes where the robot roams around and scans the rooms.
Vacuum
Vacuum is very easy. There are a few types of routes you can select from the app, but the robot does a good job cleaning up dust and pet dander.
Vacuum is very easy. There are a few types of routes you can select from the app, but the robot does a good job cleaning up dust and pet dander.
Mop
The mopping option was amazing. I set the robot to mop slowly and it did a good job cleaning my hardwood floors. The robot is smart enough to not go on area rugs.
The mopping option was amazing. I set the robot to mop slowly and it did a good job cleaning my hardwood floors. The robot is smart enough to not go on area rugs.
Overall
I'm very happy with the robot. It's smart and knows to go around stairs and obstacles, and charges and cleans the pads on its own. I really like the steam option to sanitize the mop brushes after it's done cleaning. I highly recommend this product!
I'm very happy with the robot. It's smart and knows to go around stairs and obstacles, and charges and cleans the pads on its own. I really like the steam option to sanitize the mop brushes after it's done cleaning. I highly recommend this product!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
The best helper ever!
on August 14, 2024
Posted by: Ddliserio
from San Antonio
[This review was collected as part of a promotion.] I recently got the Samsung Bespoke Jet Bot Combo, and I’m really impressed! It looks super sleek and modern. It’s great at vacuuming up dirt, pet hair, and crumbs from both carpets and hard floors. The mop feature is a nice touch too, leaving my floors looking shiny.
What I love the most is how smart it is with its navigation. It covers every corner without missing spots or getting stuck. Plus, I can control it with my phone, which makes scheduling cleanings and checking on it really convenient.
The only reason I’m giving it four stars instead of five is that the mop isn’t the best for tough stains, and long hair gets wrapped around everything.
Overall, the Samsung Bespoke Jet Bot Combo is a fantastic addition to my home, combining powerful vacuuming and convenient mopping in one cool device. Who doesn't love waking up to a freshly mopped and vacuumed home every morning?! Definitely recommend it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Helps us with 2 less chores
on August 14, 2024
Posted by: Jliserio
from San Antonio
[This review was collected as part of a promotion.] I recently picked up the Samsung Bespoke Jet Bot Combo, and it's been a game-changer. The design is sleek, and it fits our space nicely. The vacuum power is incredible; it handles dirt, pet hair, and crumbs on both carpets and hard floors without a hitch. The mop feature is a real bonus, leaving my floors pretty dang clean.
The smart navigation is super efficient, covering every corner without missing a spot or getting stuck. Controlling it through my phone is a huge plus—I can schedule cleanings and check its status whenever I want.
Honestly, I have no complaints. It tackles everything I throw at it, and the convenience it offers is unbeatable. The Samsung Bespoke Jet Bot Combo is a perfect addition to my home, combining powerful vacuuming and effective mopping in one cool device. Highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders