Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
11
84%of customers recommend this product.
(
70 out of
83)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Great Product!
on July 3, 2024
Posted by: Spencer
from New Castle, Indiana
[This review was collected as part of a promotion.] I pre ordered this some time ago and have been using it since its release for about a month.
I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic and Better than Roborock!
on July 17, 2024
Posted by: thedish
from Fort Lauderdale, FL
Fantastic!! Honestly better than Roborock S8 Ultra and it integrates perfectly with SmartThings! Both vacuuming and mopping are excellent, and this is very high tech with it's collision avoidance!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on December 27, 2024
Posted by: vixenkp1488
from Coarsegold
The worst robot vacuum I have ever purchased! Do not buy. I have tried every brand of robot vacuums/ mops and never had this much trouble I have had to send this back and forth for repairs more than I have used it. I'm on my third time sending it back. It's ridiculous 😒
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 28, 2025
Vixenkp1488, we understand the frustration if you always have the vacuum repaired. We want to speak to you directly to provide support and see what options we can offer to fix your vacuum.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible,cheap, not working
on June 24, 2025
Posted by: Kris
from Texas,TX
This product does not work. I had bought this product about a year ago, and it worked well for four months, and then, all of a sudden, one day, it stopped working. The product seemed to be okay, but it is not connected to Wi-Fi anymore. I called for service, and they sent out the product. Now I'm on my sixth time sending out the product, and the product is still not working (it's currently out for service). Every time they send it back, they say it works. But it does not connect to Wi-Fi in my house, but it works in the factory. My warranty is about to run out in a couple of days, and they still haven't fixed the problem. All I want is a refund, but they refuse to give me one because they say the product should be working. Save your money and go buy another product. There are better products anywhere else.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, June 25, 2025
We are committed to enhancing the performance of your vacuum, Kris. Let's get this taken care of.
If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149723867, to help our team locate your information when you message us.
Have a great day.
-John
If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149723867, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Robot Vacuum Ever!
on January 22, 2025
Posted by: Wellness
from Boston MA
This Samsung robot vacuum is truly exceptional—better than any other robot vacuum we’ve ever used. Our office has tried various models from multiple brands, but Samsung stands out as the best in terms of cleaning performance, accuracy, and overall satisfaction.
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
General Overview.
on July 2, 2025
Posted by: Texas
[This review was collected as part of a promotion.] Good Jet Bot. The only issue is that the AI is still learning and sometimes gets stuck continuously vacuuming all night when it should go back to the station. Also, it does not allow you to deselect certain rooms from the preset schedule you set up. They need to improve the SmartThings app to allow that.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best robot vacuum and mop
on August 12, 2024
Posted by: qnguyencua11
from Maryland
[This review was collected as part of a promotion.] The Jet Bot Combo is the best robot vacuum + mop in the market. It can completely vacuum and mop your house under one hour. The price is reasonable for its features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Superior Robot Vacuum
on August 14, 2024
Posted by: jonhartva
from Sarasota
[This review was collected as part of a promotion.] I have used automated robotic vacuums for over 15 years, and this is by far the best. The LiDAR mapping feature is top-notch, making the initial mapping of your space quick and accurate. I have two dogs and dark hardwood floors, so hair is a constant problem in our house. The Samsung Bespoke does a great job of keeping the fur away while providing a seamless mopping run simultaneously. The mop heads are on the back of the robot, which means there are no tire tracks left behind. You can customize the map with how much water you'd like to use or designate areas as no-go zones. Additionally, you can place virtual walls on the map, eliminating the need for battery-powered towers to keep the robot out of certain areas.
Another impressive feature is the ability to control the robot through an app. This app allows you to schedule cleaning times, choose specific rooms or zones to clean, and even monitor the vacuum's progress in real time. The app is user-friendly and offers a variety of settings to fine-tune the cleaning experience to your preferences. For instance, you can set different cleaning modes for different types of flooring or adjust the suction power depending on the level of dirt.
The battery life is excellent, allowing for extended cleaning sessions without needing frequent recharging. The robot can automatically return to its charging dock when the battery is low and resume cleaning once it’s recharged. This ensures that even larger homes can be cleaned without much manual intervention.
However, while this is the best robot vacuum I have used, the documentation could use some improvement. It took me a while to get the settings right to allow the mop to run over carpeted areas to get to another area to mop. The default SMART setting caused this task to fail 90% of the time. Better guidance in the manual or more intuitive app instructions would have saved me a lot of time and frustration.
In summary, the Samsung Bespoke is a top-tier robotic vacuum with advanced features like LiDAR mapping, customizable cleaning settings, and a user-friendly app. Despite some shortcomings in the documentation, its performance in maintaining clean floors, especially in homes with pets, makes it a worthwhile investment.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
