Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
3.5
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
22
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
10
67%of customers recommend this product.
(
26 out of
39)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Great Allrounder, Suitable for Most Use Cases
on April 5, 2024
Posted by: JohnnyTinkleson
I got this as a press sample, it's really a great all-round robot vacuum! Virtually all flaws from the Jet Bot AI+ have been fixed; the mop steam cleaning is truly one-of-a-kind. Absolutely no bacteria left after that :D
My only two main criticisms are the lack of the ability to connect it to your house's water pipes directly as well as the lack of proper corner cleaning (on the hardware side, the robot does the best it can, given its hardware). In my opinion, this is definitely (at least) in the top three robot vacuums of 2024. Top notch Samsung!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the price
on November 15, 2025
Posted by: Gottorock
Not really worth the price. The mop is good, but the vacuum part needs work. The bin for the vacuum is small, and the filters get clogged a lot. The fact that they don't provide another filter or the option to purchase one is silly.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 18, 2025
Hello there,
We know how important a reliable appliance is at home. We're here to help with your vacuum.
For tips on cleaning the filter on your Jet Bot, please refer to page 34 under "Cleaning the Fine Dust Filter".
User manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf
To check the availability and compatibility of your vacuum's filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151348844) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We know how important a reliable appliance is at home. We're here to help with your vacuum.
For tips on cleaning the filter on your Jet Bot, please refer to page 34 under "Cleaning the Fine Dust Filter".
User manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf
To check the availability and compatibility of your vacuum's filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151348844) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on December 27, 2024
Posted by: vixenkp1488
from Coarsegold
The worst robot vacuum I have ever purchased! Do not buy. I have tried every brand of robot vacuums/ mops and never had this much trouble I have had to send this back and forth for repairs more than I have used it. I'm on my third time sending it back. It's ridiculous 😒
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 28, 2025
Vixenkp1488, we understand the frustration if you always have the vacuum repaired. We want to speak to you directly to provide support and see what options we can offer to fix your vacuum.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible,cheap, not working
on June 24, 2025
Posted by: Kris
from Texas,TX
This product does not work. I had bought this product about a year ago, and it worked well for four months, and then, all of a sudden, one day, it stopped working. The product seemed to be okay, but it is not connected to Wi-Fi anymore. I called for service, and they sent out the product. Now I'm on my sixth time sending out the product, and the product is still not working (it's currently out for service). Every time they send it back, they say it works. But it does not connect to Wi-Fi in my house, but it works in the factory. My warranty is about to run out in a couple of days, and they still haven't fixed the problem. All I want is a refund, but they refuse to give me one because they say the product should be working. Save your money and go buy another product. There are better products anywhere else.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, June 25, 2025
We are committed to enhancing the performance of your vacuum, Kris. Let's get this taken care of.
If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149723867, to help our team locate your information when you message us.
Have a great day.
-John
If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149723867, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Not Built to Last
on April 23, 2025
Posted by: Kathryn
Works great…until it doesn’t. Product doesn’t last long for how much you spend. No replacement parts, no manual to let you service product yourself, and after spending so much I don’t want to pay to have to have it serviced.
No, I would not recommend this to a friend.
Response from Samsung USBy Rodel, Samsung Care, April 24, 2025
Hi Kathryn,
We understand how you feel regarding this vacuum. We are here to help you.
Please see page 48 of the user manual for steps to take when the vacuum is not working.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148887843), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this vacuum. We are here to help you.
Please see page 48 of the user manual for steps to take when the vacuum is not working.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148887843), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Best robot vacuum on the market
on September 15, 2025
Posted by: DASS
from Fairfax, VA
[This review was collected as part of a promotion.] Highly recommend Samsung robot vacuum. It does it's job, reliable, warranties, and security makes it no brainer vs all other brands.
Easy to use app is also a plus and even better if you use Samsung phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My honest review on Jet Bot
on September 15, 2025
Posted by: nics84
from Allen, TX
[This review was collected as part of a promotion.] So I have been using this product over a year i think, and honestly, it’s been a total game changer. I was kinda skeptical at first how good could a robot vacuum really be? But let me tell you, this thing is legit.
After cleaning, the bot heads back to the station, empties its dustbin, recharges, and even washes its mop pads.
Only thing I don't like is it may smell if you don't empty the dirty water bin time to time but this is same regardless of what product you have, right?
Only thing I don't like is it may smell if you don't empty the dirty water bin time to time but this is same regardless of what product you have, right?
I’ve been using it pretty much every day, and it’s still going strong. The build quality feels solid, and the parts are easy to replace if needed (though I haven’t had to yet).
It’s totally worth the investment and I plan to buy one again for my upstairs. Trust me, you won’t regret it!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Broke within six months
on February 9, 2026
Posted by: Exasperated
from Los Angeles, CA
I should have believed the bad reviews. Avoid at all costs and vacuum broke within six months. Trying to get repaired through warranty service has also been a headache and I doubt this vacuum will last after the repair. Avoid at all costs.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 11, 2026
Hello there,
We understand your frustration with your vacuum breaking after 6 months. We want to speak with you directly to provide support and explore options to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152068904) to help our team pull up your information.
Have a great day.
^Camille
We understand your frustration with your vacuum breaking after 6 months. We want to speak with you directly to provide support and explore options to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1152068904) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US