Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
3.6
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
24
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
10
68%of customers recommend this product.
(
27 out of
40)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
My Mom lovea this...
on February 1, 2026
Posted by: Dill
my mom works hard so she loves not having to sweep up
Written by a customer while visiting Samsung US
Customer Rating
2
ugh
on January 15, 2026
Posted by: stoney
from Brooklyn, ny
I love Samsung products and own many of them but this is the worst I've ever bought. It's clueless - often doesn't follow the directions it's given and either cleans everywhere or nowhere. the suction and functionality is generally pretty good when it works but its inability to follow directions is really annoying.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy SEA Care, January 15, 2026
Hello there,
We aim to ensure your Jet Bot vacuum is functioning at its best. Let us help you out.
Please refer to the links below to address your concerns about your vacuum's mapping pattern. Click the hyperlinks for tips.
Jet Bot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS10002355/
Reset your Bespoke Jet Bot Combo:
https://www.samsung.com/us/support/troubleshoot/TSG10002337/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151847512 so our team can pull up your information when you message us.
Have a great day.
-John
We aim to ensure your Jet Bot vacuum is functioning at its best. Let us help you out.
Please refer to the links below to address your concerns about your vacuum's mapping pattern. Click the hyperlinks for tips.
Jet Bot robot vacuum mapping and pattern cleaning FAQs:
https://www.samsung.com/us/support/answer/ANS10002355/
Reset your Bespoke Jet Bot Combo:
https://www.samsung.com/us/support/troubleshoot/TSG10002337/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151847512 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Poor design and execution
on December 20, 2025
Posted by: Daniel
from Maine
I have had very similar experience to others but after reading Samsung's responce to other complaints I feel like I need to add my experience. Saying these vacuums are not meant to replace normal large vacuums does not align with your marketing, please don't blame your customers. Cleaning the unit properly requires significant effort including tipping the whole base unit to get at access pannels underneth. It handles hair porrly because of design choices in the brush assembly. Poor gasket and latching design in the wastewater tank causes loss of suction and water build up. I could go on but you get the point
In my case in a recent cleaning we have found that we were warned by the unit of an issue with the cleaning tray only after it allowed water to overflow and throughout the vacuum pump, bag, and filter to the point that rust from teh motor was clogging the filter. This could have beeen avoided by making better design choices at a number of steps.
I just wish we found more of these issues before the warentee ran out.
I have many Samsung products that made me think paying for this high end uniti woud be worth it. Samsung I am curious how you intend to turn this to me like you did other negative commenters...
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 22, 2025
Hello Daniel,
We understand how you feel about your overall experience cleaning the vacuum.
We recommend contacting us via the options below to speak with a live representative for additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand how you feel about your overall experience cleaning the vacuum.
We recommend contacting us via the options below to speak with a live representative for additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
The Vacuum terrible Applience to be considered
on November 29, 2025
Posted by: Ateho110579
from Winter Haven Fl
I really don't recommend this product. I've always trusted Samsung's quality, but it's unacceptable that after only a year and minimal use, it's already broken. The battery is faulty, and the charging port isn't working properly. The worst part is the support I've received from Samsung. I've tried several times to get a warranty for this product, but unfortunately, since it was an online purchase and I don't have the original receipt, they can't provide it. They know that with the serial number, it would be much easier to track it since I bought it through their website. In short, I think this will be the last time I buy Samsung, and I certainly won't recommend them.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 1, 2025
Hi there,
Thank you for bringing this to our attention. We want to speak with you directly to provide support and explore options to assist you with the charging port that is not functioning properly. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151460356) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Thank you for bringing this to our attention. We want to speak with you directly to provide support and explore options to assist you with the charging port that is not functioning properly. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151460356) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the price
on November 15, 2025
Posted by: Gottorock
Not really worth the price. The mop is good, but the vacuum part needs work. The bin for the vacuum is small, and the filters get clogged a lot. The fact that they don't provide another filter or the option to purchase one is silly.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 18, 2025
Hello there,
We know how important a reliable appliance is at home. We're here to help with your vacuum.
For tips on cleaning the filter on your Jet Bot, please refer to page 34 under "Cleaning the Fine Dust Filter".
User manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf
To check the availability and compatibility of your vacuum's filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151348844) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We know how important a reliable appliance is at home. We're here to help with your vacuum.
For tips on cleaning the filter on your Jet Bot, please refer to page 34 under "Cleaning the Fine Dust Filter".
User manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf
To check the availability and compatibility of your vacuum's filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151348844) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Love the efficiency!
on October 28, 2025
Posted by: Abj624
from Pennsylvania
[This review was collected as part of a promotion.] Good vacuum and mop. Robot is loud. Wish the robot could vacuum and mop at same time. First it has to sweep...goes to recharge then gets the mops to mop floor. Very user friendly. Works work in samsung app.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
My honest review on Jet Bot
on September 15, 2025
Posted by: nics84
from Allen, TX
[This review was collected as part of a promotion.] So I have been using this product over a year i think, and honestly, it’s been a total game changer. I was kinda skeptical at first how good could a robot vacuum really be? But let me tell you, this thing is legit.
After cleaning, the bot heads back to the station, empties its dustbin, recharges, and even washes its mop pads.
Only thing I don't like is it may smell if you don't empty the dirty water bin time to time but this is same regardless of what product you have, right?
Only thing I don't like is it may smell if you don't empty the dirty water bin time to time but this is same regardless of what product you have, right?
I’ve been using it pretty much every day, and it’s still going strong. The build quality feels solid, and the parts are easy to replace if needed (though I haven’t had to yet).
It’s totally worth the investment and I plan to buy one again for my upstairs. Trust me, you won’t regret it!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best robot vacuum on the market
on September 15, 2025
Posted by: DASS
from Fairfax, VA
[This review was collected as part of a promotion.] Highly recommend Samsung robot vacuum. It does it's job, reliable, warranties, and security makes it no brainer vs all other brands.
Easy to use app is also a plus and even better if you use Samsung phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US