Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
3.5
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
22
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
10
67%of customers recommend this product.
(
26 out of
39)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
4
Bespoke Jet Bot Vac/Mop - Samsung
on January 3, 2025
Posted by: mwalmsley130
from Monaca, PA
[This review was collected as part of a promotion.] Overall the product is good. The app is very easy to use and schedule automatic cleanings. I love the amount of choices and options for the vac/mop. The device runs pretty quietly and quickly. The spinning mop heads are much preferred to the mop pads other devices just sort of drag along on the back of their brand of device.
Areas of improvement would be size of dust bin, quality of vacuum (it can leave small particles behind) and I wish you could schedule individual rooms with the scheduler, but it seems you can only do the entire floor of the house.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Self clean
on March 29, 2025
Posted by: Dequez
Best product in the world excellent product 5 out of five
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Mom lovea this...
on February 1, 2026
Posted by: Dill
my mom works hard so she loves not having to sweep up
Written by a customer while visiting Samsung US
Customer Rating
5
amazing!
on February 3, 2026
Posted by: dexterdexter
this is the best Bespoke Jet Bot Combo™ Robot Vacuum and Mop with All-in-One Clean Station® with Auto
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Robo
on March 9, 2026
Posted by: svem
I bought this item a year ago. It only worked for six months, and after that it stopped being able to find areas. Please don’t buy this and waste your money.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Khristine, Samsung, March 12, 2026
Hi svem, we acknowledge the time you took to share your review of your Samsung vacuum, and we value the details you provided about your experience with the unit.
Your model’s navigation may be affected by room layout, lighting, or obstacles. Samsung provides helpful guidance on how the Jet Bot’s mapping and navigation work, including steps that may improve coverage and movement.
You may use the link below for more details:
Jet Bot robot vacuum mapping and pattern cleaning FAQs.
https://www.samsung.com/us/support/answer/ANS10002355/
If you need further assistance, please contact us through the support options below and include reference number 1152236042 for quicker help.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung appreciates the input you’ve shared and the opportunity to review your feedback.
Khristine
Samsung Care
Your model’s navigation may be affected by room layout, lighting, or obstacles. Samsung provides helpful guidance on how the Jet Bot’s mapping and navigation work, including steps that may improve coverage and movement.
You may use the link below for more details:
Jet Bot robot vacuum mapping and pattern cleaning FAQs.
https://www.samsung.com/us/support/answer/ANS10002355/
If you need further assistance, please contact us through the support options below and include reference number 1152236042 for quicker help.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung appreciates the input you’ve shared and the opportunity to review your feedback.
Khristine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
3
It’s ok
on March 26, 2026
Posted by: Robot vacuum
from Tx
[This review was collected as part of a promotion.] I’ve been using this robot vacuum for a while now, and overall it does a solid job. It cleans effectively, picks up dust and debris well, and is especially convenient for keeping floors tidy with minimal effort. The navigation is generally reliable, and it handles everyday messes without much trouble.
The main downside is the maintenance. It requires more frequent cleaning than expected—emptying the bin, untangling hair from the brush, and keeping the sensors clean can add up. It’s definitely something to be aware of if you’re looking for a more “set it and forget it” experience.
Overall, it’s a good robot vacuum that delivers on cleaning performance, but just be prepared for regular upkeep.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Geraldine, Samsung, March 27, 2026
Hi, we value the details you shared about your Samsung vacuum and appreciate your positive comments on its cleaning performance, navigation, and everyday convenience.
Regular cleaning helps your vacuum continue to perform at its best by allowing brushes, sensors, and airflow paths to work as designed, supporting consistent pickup and reliable movement during daily cleaning cycles.
If you ever need to reach out to Samsung, please include this reference number (1152297899).
We appreciate the opportunity to review your feedback.
Geraldine
Samsung Care
Regular cleaning helps your vacuum continue to perform at its best by allowing brushes, sensors, and airflow paths to work as designed, supporting consistent pickup and reliable movement during daily cleaning cycles.
If you ever need to reach out to Samsung, please include this reference number (1152297899).
We appreciate the opportunity to review your feedback.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Frustratingly Complex
on June 9, 2025
Posted by: Lith
from New York
This product was Samsungs big player in a robot mop and vacuum industry where IRobot had begun to fail as a company. With their amazing reputation for making intelligent products that are well designed and easy to learn, I anticipated this product to be spectacular.
What I got was quite a bit shy.
As someone who has owned more than my fair share of robot vacuums, something samsung does well is the robots maintenance. For the most part, with one exception, I dont find myself needing to replace water/bags/emptying all that often, despite running it 3 times a week. I love that. The more "set and forget" a robot is, the happier I am to have saved time using it. That is the point after all isnt it?
Well, I wish I could say the same about the filters. The irony of a mop/vacuum in one unit is that it frequently vacuums up moisture, which clogs its premotor filter. That thing gets gross and grimy to a horrible degree. I find myself cleaning it out almost weekly.
Another complaint I have is the "AI Pathing". Its horrible. If you so much as rotate the base station, it fails to find its location. Where Irobots vacuums will do a little scout run so it can sort itself out, Samsungs bespoke will just *go*, operating on zero information and will ignore no-go and room restrictions. It is horrible. At no point while cleaning with no information does the robot even attempt to figure out where it is after the initial search.
Which leads me into complaint 3. It has zero self preservation when it comes to running stuff over. It wont look to see whats in the way, or detect objects. It just runs them over, and 9 times out of 10, I find it stuck somewhere because it ran over a power cord, or somehow a sock somewhere got aggressively sucked into the mechanisms.
Then theres the app. Half the time it claims it cant connect to the vacuum, and drawing maps is a horrible pain. Besides not having the tools most other apps have that let you make straight lines, it also "decides" if your room meets its criteria. Im sorry samsung, that my bathroom doesnt meet your predetermined universal laws for how big a bathroom SHOULD be, but my bathroom is my bathroom. It is small, and it is mine. Because of this, my modest bathroom MUST be a part of my kitchen (Or I must slice off a section of my kitchen and declare it bathroom space).
The mops like to keep spinning, even when disengaged, and as a result it tracks water on my carpet. It doesnt lift them up high enough off the ground so as not to contact my carpet either, even though my carpet is nothing fancy.
There are random spots in my house that it decides via coin flip if it feels like getting stuck. Like around the toilet or under the lip of my sink. It fits, it just decides that today is the day it doesnt feel like finishing the job.
Dont get me started on its pathing. The amount of space it misses, especially around the edges of rooms is disgraceful. The mopping surface area is poor at best, and given that the manual tells you NEVER to use cleaning products in the mop water, or on the floor as mopping, I tend to believe its not doing all that great of a job sanitizing, and more so just smearing smudges and messes everywhere.
The design of the roller brush is absolutely atrocious, and is a nightmare to clean. There's hair and gunk inside the sides that I can see, but the ends are not removable to allow for basic maintenance of the roller brush like you could if you bought Irobot.
All in all, its function is terrible. Go buy any other vacuum product.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy SEA Care, June 11, 2025
Lith, we want to ensure that the vacuum functions at its best. Let's get this taken care of.
Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Really wanted to love this, but...
on July 24, 2024
Posted by: PHIL
Wonder when the robot is ever going to fully clean a house without getting stuck, constant notifications that it can't begin it's schedule cleaning because it's not at the dock even though it's actually attempting to vacuum. Good luck with the mop, the pads keep coming off so nothing ever gets mopped. I've had one day with no issues, well almost no issues it did a brief clean then couldn't get back to it's station to dock. Everytime I look after it "cleaned" I find the area dirtier than it was before the clean. Almost like it just moved stuff from one area and dumped it to another area. I'll try a reset to see if it fixes the issues, but if not I'm returning it. As of now complete waste of money.
Response from Samsung USBy Rainly, Samsung Care, August 1, 2024
Hi Phil,
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US