Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
11
84%of customers recommend this product.
(
70 out of
83)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
1
Disappointed with Performance – Not Worth the Pric
on April 14, 2025
Posted by: GaryC
from Alabama
I really wanted to like the Bespoke Jet Bot Combo™ AI Robot Vacuum and Mop, but unfortunately, it falls short in some pretty basic areas. For a product at this price point, I expected much better performance.
First, it fails to clean properly along walls, edges, and around furniture. It consistently misses about 6 to 12 inches of space near baseboards and corners, which defeats the purpose of having an automated vacuum in the first place.
Even more frustrating, the vacuum refuses to clean my area rug—specifically one that has black weaves in the design. The AI seems to interpret the black lines as obstacles or drop-offs and avoids them entirely. This means large portions of the rug are left untouched.
For something that's supposed to be "smart," it feels like a major oversight. Add to that the hefty price tag, and I honestly can't recommend this product. Hopefully future software updates can fix these issues, but for now, it’s a letdown.
Plus Samsung wants a 15% restocking fee for their inferior product. BE WARNED.. STAY AWAY FROM THIS
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 16, 2025
Hi GaryC,
We can feel your frustration with this washer. We are here to help you.
Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information.
^Rodel
We can feel your frustration with this washer. We are here to help you.
Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
2
Not Built to Last
on April 23, 2025
Posted by: Kathryn
Works great…until it doesn’t. Product doesn’t last long for how much you spend. No replacement parts, no manual to let you service product yourself, and after spending so much I don’t want to pay to have to have it serviced.
No, I would not recommend this to a friend.
Response from Samsung USBy Rodel, Samsung Care, April 24, 2025
Hi Kathryn,
We understand how you feel regarding this vacuum. We are here to help you.
Please see page 48 of the user manual for steps to take when the vacuum is not working.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148887843), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this vacuum. We are here to help you.
Please see page 48 of the user manual for steps to take when the vacuum is not working.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148887843), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
4
Advance robotic vacuum
on June 3, 2025
Posted by: Fishingshak
from Southern California
[This review was collected as part of a promotion.] This is a great robotic vacuum with many advance features. However, sometimes technology can get in its own way and that is what this vacuum epitomizes. Many times the vacuum (or the app) will complain that something is stuck in one of its wheels - upon inspection there is nothing - and you have to reset the whole thing for it to working again. We love this robot but a little more resilience would be nice.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Vacuum/mop combo
on June 3, 2025
Posted by: Craig
from Buford, Georgia
[This review was collected as part of a promotion.] I’m very happy with the vacuum/mop combo. The only problem I have had is not the vacuum fault because my family members have very long hair and it gets tangled in the brushes. So, from time to time I have to check it and cut away the tangled hair. Besides that no issues. I am even able too control it from the app or the refrigerator.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible design flaw
on June 6, 2025
Posted by: Eethar
from Noble, OK
The worst Vacuum that I have owned from Samsung. I love Samsung products, but this is worthless. It cleans great and mops, but the roller brush has broken 3 times in 2 months. You cant buy the brush. You can't buy mop heads. It takes almost 2 weeks for them to send a new roller brush and now they want me to send in the whole unit. The roller brushes are defective. Just give me one that won't break in half. We even cleaned it everyday to try and prevent it from snapping in half. The design sucks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 9, 2025
Hello there,
We strive to assist you anytime. We would want to talk with you directly to find out how you felt about your overall experience, discuss other available options, and address any additional worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149506140, to help our team pull up your information when you message us.
Have a great day.
-John
We strive to assist you anytime. We would want to talk with you directly to find out how you felt about your overall experience, discuss other available options, and address any additional worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149506140, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Loves Going Into No-Go Zones
on June 23, 2025
Posted by: James
from Austin, TX
I keep finding this little idiot stuck under a bed in a no-go zone. I'm about to set him out by the trash.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, June 24, 2025
We aim to ensure your vacuum always functions at its best, James. Let's help you.
If your Jet Bot is always stuck in a no-go zone, please refer to page 45 of the vacuum's manual to check its voice guidance and checklist (See "Robot vacuum is in a No-go zone and can't move. Move it out of this zone) and page 24 under "Resetting the Jet Bot Combo" for details:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149709104, to help our team locate your information when you message us.
Have a great day.
-John
If your Jet Bot is always stuck in a no-go zone, please refer to page 45 of the vacuum's manual to check its voice guidance and checklist (See "Robot vacuum is in a No-go zone and can't move. Move it out of this zone) and page 24 under "Resetting the Jet Bot Combo" for details:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149709104, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Really wanted to love this, but...
on July 24, 2024
Posted by: PHIL
Wonder when the robot is ever going to fully clean a house without getting stuck, constant notifications that it can't begin it's schedule cleaning because it's not at the dock even though it's actually attempting to vacuum. Good luck with the mop, the pads keep coming off so nothing ever gets mopped. I've had one day with no issues, well almost no issues it did a brief clean then couldn't get back to it's station to dock. Everytime I look after it "cleaned" I find the area dirtier than it was before the clean. Almost like it just moved stuff from one area and dumped it to another area. I'll try a reset to see if it fixes the issues, but if not I'm returning it. As of now complete waste of money.
Response from Samsung USBy Rainly, Samsung Care, August 1, 2024
Hi Phil,
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Great Allrounder, Suitable for Most Use Cases
on April 5, 2024
Posted by: JohnnyTinkleson
I got this as a press sample, it's really a great all-round robot vacuum! Virtually all flaws from the Jet Bot AI+ have been fixed; the mop steam cleaning is truly one-of-a-kind. Absolutely no bacteria left after that :D
My only two main criticisms are the lack of the ability to connect it to your house's water pipes directly as well as the lack of proper corner cleaning (on the hardware side, the robot does the best it can, given its hardware). In my opinion, this is definitely (at least) in the top three robot vacuums of 2024. Top notch Samsung!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US