Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
11
84%of customers recommend this product.
(
70 out of
83)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Great Clean
on June 18, 2025
Posted by: Anonymous
from Frisco Texas
[This review was collected as part of a promotion.] Good product, quick clean. Minor issue is observed like something stuck on side brush.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t purchase! Waste of money
on July 16, 2025
Posted by: Loki
from Raleigh, NC
Do not buy this vacuum. The brush on mine has already broken 2 times and it is currently about to break again. Samsung will not do anything about it but replace the brush until it’s not under warranty. I have not even had this vacuum for a year and it has already been sent back to the company twice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, July 17, 2025
Hello Loki,
We know how crucial it is to have a reliable working vacuum. We're here to help.
We would love to speak with you to provide the best assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150025290) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We know how crucial it is to have a reliable working vacuum. We're here to help.
We would love to speak with you to provide the best assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150025290) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US