Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
Average customer rating
4.3
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
299
4 Stars
121
3 Stars
38
2 Stars
12
1 Star
22
84%of customers recommend this product.
(
207 out of
246)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
Customer Rating
1
Volume Controls
on November 20, 2025
Posted by: dfm1954
from Pennsylvania
Bought this product 3 weeks ago and called for service because volume of tones for timer and other sounds are inaudible unless you are standing right next to the microwave with no other ambient sounds in the kitchen. Nothing wrong with my hearing. Repairman said this is normal. VERY DISSATISFIED!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 844051
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 844051
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great microwave…sleek addition to a kitchen
on November 20, 2025
Posted by: DL25
from St. Louis
[This review was collected as part of a promotion.] Purchased this microwave with other Whirlpool appliances for a kitchen remodel. It is quiet, powerful and easy to use.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
You Cannot Turn the Sound Off
on November 20, 2025
Posted by: TN98
from Nashville, TN
The specs say this model features Sound On / Off. It does not. You can turn the button sound off. You can turn the volume lower. But there is no escaping the long little song at the end of your cooking cycle, or the reminder beeps that follow.
This may be seem trivial, but for those with dogs, babies, night workers or anyone who longs for a truly silent microwave -- this is not the one.
Wish I'd have read a review like this before I made purchase.
Reached out to customer service, who eventually admitted that indeed, there is nothing you can do about the song. No secret press and hold button 1 or 2 or 3. Nothing.
They suggested I reach out to the retailer where I purchased the unit. When I called to register the product, they tried to hard sell me on an extended warranty. Not cool.
It's a nice microwave. Aesthetically pleasing.
But despite what the ad copy says, you cannot turn off the sound.
This may be seem trivial, but for those with dogs, babies, night workers or anyone who longs for a truly silent microwave -- this is not the one.
Wish I'd have read a review like this before I made purchase.
Reached out to customer service, who eventually admitted that indeed, there is nothing you can do about the song. No secret press and hold button 1 or 2 or 3. Nothing.
They suggested I reach out to the retailer where I purchased the unit. When I called to register the product, they tried to hard sell me on an extended warranty. Not cool.
It's a nice microwave. Aesthetically pleasing.
But despite what the ad copy says, you cannot turn off the sound.
Add 30 Seconds, Add A Minute, Auto Cook, Beverage, Cook Power, Cook Time, Cook/Start, Defrost, End of Cycle Signal, Fresh Vegetable, Frozen Entree, Frozen Vegetable, Keep Warm, Off/Cancel, Pause, Pizza, Popcorn, Potato, Reheat, Soften/Melt, Sound On/Off, Soup, Steam, Time Cook, Timer
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 844307
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 844307
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Certainly does a great job
on November 21, 2025
Posted by: Randy 65-66
from Blairsville, Georgia
[This review was collected as part of a promotion.] Purchased less than a month so far so good. Very pleased with this microwave.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great microwave
on November 21, 2025
Posted by: VenaD
from Pittsburgh PA
[This review was collected as part of a promotion.] Love my new microwave. A bit larger than expected for the space but works and looks great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
It's Okay
on November 21, 2025
Posted by: Wes F.
from Wisconsin
[This review was collected as part of a promotion.] The microwave is nice, but the vent fan does not work well.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Hello,
We value your time and would like to look into the concerns with your Microwave.
If your Microwave venting often fails to remove cooking odors, steam, and vapor effectively, please see the tips below for troubleshooting.
Solutions & Troubleshooting: Address poor vent performance by checking filters and verifying the vent setup.
1. Filter Maintenance:
Safety: Unplug the unit and ensure it's cool before servicing. Follow cleaning product instructions.
Grease Filters: Metal mesh filters on the underside. Clean monthly (or when indicated) in the dishwasher or by hand with hot, soapy water.
Charcoal (Odor) Filters: Only used for internal (recirculating) venting. They absorb odors. Cannot be cleaned; must be replaced every six months (or when indicated).
2. Performance Diagnostic:
Test: Remove all filters, turn on the fan, and check airflow/odor removal.
Scenario A (No improvement): Problem is likely external ductwork (if vented outside). Action: Contact a professional to clean the ducting and check the exterior wall cap/damper.
Scenario B (Improvement): Filters are clogged. Action: Replace filters immediately. Do not run the microwave without filters due to fire hazard.
3. Venting Configuration Check:
Determine Type: Turn the fan high.
External: Little to airflow felt at the top front of the microwave.
Internal/Recirculating: Strong airflow felt expelled from the top front (requires charcoal filter).
External Components (If applicable): Check the exterior wall/roof cap. Ensure the damper flap opens fully and the screen is clear of debris.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 844971
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Microwave.
If your Microwave venting often fails to remove cooking odors, steam, and vapor effectively, please see the tips below for troubleshooting.
Solutions & Troubleshooting: Address poor vent performance by checking filters and verifying the vent setup.
1. Filter Maintenance:
Safety: Unplug the unit and ensure it's cool before servicing. Follow cleaning product instructions.
Grease Filters: Metal mesh filters on the underside. Clean monthly (or when indicated) in the dishwasher or by hand with hot, soapy water.
Charcoal (Odor) Filters: Only used for internal (recirculating) venting. They absorb odors. Cannot be cleaned; must be replaced every six months (or when indicated).
2. Performance Diagnostic:
Test: Remove all filters, turn on the fan, and check airflow/odor removal.
Scenario A (No improvement): Problem is likely external ductwork (if vented outside). Action: Contact a professional to clean the ducting and check the exterior wall cap/damper.
Scenario B (Improvement): Filters are clogged. Action: Replace filters immediately. Do not run the microwave without filters due to fire hazard.
3. Venting Configuration Check:
Determine Type: Turn the fan high.
External: Little to airflow felt at the top front of the microwave.
Internal/Recirculating: Strong airflow felt expelled from the top front (requires charcoal filter).
External Components (If applicable): Check the exterior wall/roof cap. Ensure the damper flap opens fully and the screen is clear of debris.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 844971
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Use of features is not clear. No real directions.
on November 21, 2025
Posted by: M P deR
from Berwick, Maine
[This review was collected as part of a promotion.] Would like a guide for using the features. Am learning by hit or miss.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Problem with sound
on November 22, 2025
Posted by: Sound level
from Houston
[This review was collected as part of a promotion.] I had the previous model an I was happy. The new one is good except for the sound, as they all are high tone which I can not hear. Thought the tones did not work so a requested a service call. Technician said there is nothing wrong with them. If you can not hear the high tones do not buy it. I wish they Han. It changed this
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com