Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
Average customer rating
4.3
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
298
4 Stars
121
3 Stars
38
2 Stars
12
1 Star
22
84%of customers recommend this product.
(
206 out of
245)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
Customer Rating
3
Good Microwave with Poor Installation
on January 19, 2025
Posted by: Foxbat
from Indiana
[This review was collected as part of a promotion.] Could not fully test this microwave because Whirlpool’s installer for my location botched the installation, damaging our cabinetry and requiring a replacement unit. When it was in use, it did a good job of simple heating jobs. One feature that is slightly annoying is the inability to turn off the Finish Song that plays when the heating cycle completes. The Low setting is acceptable. But the microwave stays in the cooking cycle until you press the Stop/Cancel button twice.
Positives are the LED underneath lights and their three brightness levels, plus the fan’s three fan speeds. The unit we got was the black and stainless finish which matches our gas range.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on November 9, 2024
Posted by: Mark
[This review was collected as part of a promotion.] The unit looks nice and fits in with our other kitchen appliances. However, the unit does not come with a detailed set of instructions on how to use it! I went online as well and could not locate an owner’s manual on use!! Very disappointing.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Quality Over The Range Microwave
on November 15, 2024
Posted by: Bear
[This review was collected as part of a promotion.] Bought this unit end of October. One of the few inexpensive white microwaves we could find. Functions are easy to understand. Takes a bit getting used to having to cancel operation every time the microwave is used.
We've turned on the sound alarm, adjusted volume up but it still isn't very loud.
We've turned on the sound alarm, adjusted volume up but it still isn't very loud.
Written by a customer while visiting whirlpool.com
Customer Rating
4
whirlpool is reliable
on April 12, 2025
Posted by: reliable company
[This review was collected as part of a promotion.] There's an extra step that needs to be taken after the buzzer goes off. You have to the stop clear button to go back to the time display. That's unnecessary. One other important thought is that your buzzer is a very high pitched sound. When people lose their hearing as they get older, they lose it in the higher frequency first. You should consider changing it to a deeper sound.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Tones are not audible.
on June 16, 2025
Posted by: als99
[This review was collected as part of a promotion.] Would have given 5 stars, but function tones are not audible, changing settings in the menu do not change the tone loudness.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features!
on November 8, 2024
Posted by: Cami78
from Milford, Delaware
[This review was collected as part of a promotion.] Our new Whirlpool microwave was installed on October 30, 2024. We love it! The only thing I would change is the underside light. It's in the back and I would have preferred it in the front, but that's okay. It works great and heats food quickly. I like that it has the "1", "2", and "3" minute quick features in addition to the "30" second feature. It's very pretty, too, and looks great above our stove. Highly recommend!ghly recommend!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
It works fine, but the preset function are useless
on November 20, 2024
Posted by: Debsreview
from Indiana
[This review was collected as part of a promotion.] A little background, we bought it because we like our Whirlpool Washer, Dryer and Refrigerator. So far, we absolutely hate this microwave, but due to the return policies of the big box store we are stuck with it. We bought it because of the preset features that have turned out to be a disaster. The only preset that seems to work properly are the potato and oatmeal. If you use dinner plate and some of the others, you end up with rubber. The absolute worst one is the beverage preset. I would like to know who programmed a cup of coffee or a cup of milk to cook for 90 seconds! Do you know what happens to an 8-ounce cup of coffee if you let it go for 90 seconds? I imagine it could cause some cheaper cups to break. Another thing, why do we have to hit cancel when the microwave is done cooking? We must hit cancel every single time something is done. This microwave is a total waste of money, don't buy it because you can't use the presets, and you must hit cancel every single time your food or drink is finished cooking. We paid extra for this because we wanted all the nice features. We should have just purchased a cheap one because we must do things the way you did on a 1980s microwave. It really stinks, because I cook ahead and freeze meals. When you buy an overhead microwave, you can’t exactly test it out for a few days before hanging it. We are stuck with it because of the stupid appliance return policies of the big box store we purchased it from. The only good thing I can say about it is that it looks nice.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 20, 2024
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 627516
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 627516
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Microwave for the Price
on March 22, 2025
Posted by: bmccaffe
from Florida
[This review was collected as part of a promotion.] I’ve had this microwave for a few weeks, and it has been great! I had replaced a 10 year old Whirlpool unit, and this current one is a bit quieter and more efficient than the last. The fan works well with the three speeds when I’m cooking only range top. The popcorn sensor is surprisingly accurate; not many kernels left in the bag. The fingerprint resistant finish looks great and is a noticeable improvement to me from the old unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com