Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
Average customer rating
4.3
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
299
4 Stars
121
3 Stars
38
2 Stars
12
1 Star
22
84%of customers recommend this product.
(
207 out of
246)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
Customer Rating
2
Bad Recirc Fan Design
on September 3, 2025
Posted by: Brad88
from Belmont, MA
[This review was collected as part of a promotion.] If you plan on using this as a recirc unit above the range - don't get it. The charcoal filter only filters one side of the two fan wheels - it basically just pumps the smoke and aroma right back into your kitchen. Whirlpool sent a service tech, and the tech confirmed this to be a design flaw. Two phone calls with Whirlpool support and they won't admit to it. Look at the two photos. It shows the filter only on one side. They claim that it goes back through but it doesn't. Otherwise the MW works well and looks nice.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 4, 2025
Hi, thank you for your review.
If you should have any questions or concerns regarding your Dishwasher, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/.
We’re looking forward to hearing from you.
Christy T
If you should have any questions or concerns regarding your Dishwasher, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
OK, but could be better
on September 4, 2025
Posted by: Mike B
[This review was collected as part of a promotion.] Have had this unit for about two weeks.
It does what it needs to do, but there is room for improvement in the following areas:
1. The end of cycle beep is too soft and cannot be made louder.
2. At the end of the Cook cycle, you are either required to add time or hit the cancel button to return to a normal display and stop the complete tone from beeping. Requires an unnecessary, unneeded, and unwanted extra step to do at the completion of cooking.
It does what it needs to do, but there is room for improvement in the following areas:
1. The end of cycle beep is too soft and cannot be made louder.
2. At the end of the Cook cycle, you are either required to add time or hit the cancel button to return to a normal display and stop the complete tone from beeping. Requires an unnecessary, unneeded, and unwanted extra step to do at the completion of cooking.
3. The bottom light for illuminating the stove beneath is placed too far back on the unit, and therefore lights the wall and not the cooking area below very well.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Might be my last Whirlpool.
on September 15, 2025
Posted by: Sorry!
[This review was collected as part of a promotion.] Certainly not as good as the previous Whirlpool. No user manual was provided. Went to the Whirlpool website.Nope.Tried calling Whirlpool.Nothing but a waste of time being no one answers. Recording only.Finally I found a copy of the user manual on a different appliance store website and printed it out. The timer on the microwave is so low I'd need a stethoscope to hear it. The internal vent is inadequate to say the least. Even heating up a cup of hot water leaves steam. Also the controls are confusing and numerous extra steps are required to operate. The old microwave had two exhaust vents under it. This has one. Likewise for the lights over the range. One vs two. Plus the light is all the way in the back making it virtually useless. I could go on but i"m tired.
Response from whirlpool.comBy Branded Team, Consumer Care, September 16, 2025
Hello,
Thank you for your review. We regret to hear that your Over the Range Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423AufFF or Instagram http://spr.ly/6426AufF4. When responding, please include your contact information and reference case #798374.
For your convenience, we have included a link for the Control Guide, Quick Start Guide, and the Owners Manual.
http://spr.ly/6420AufFC
http://spr.ly/6421AufFh
http://spr.ly/6422Auf26
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Over the Range Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423AufFF or Instagram http://spr.ly/6426AufF4. When responding, please include your contact information and reference case #798374.
For your convenience, we have included a link for the Control Guide, Quick Start Guide, and the Owners Manual.
http://spr.ly/6420AufFC
http://spr.ly/6421AufFh
http://spr.ly/6422Auf26
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent product
on September 29, 2025
Posted by: LLV45574
[This review was collected as part of a promotion.] Well, looking for a new microwave that goes above my stove, I was truly impressed by the whirlpool microwave. Two features that I enjoyed the most was the interior material. It wasn’t like my old microwave that was like a stainless steel and very difficult to clean. The texture of the interior metal was much easier to clean, and the fact that the turntable was lifted And not set down into the microwave made it justice. Easy to clean. This is Microwave also seems deeper. When cleaning the outside of the microwave, I found that it didn’t seem to streak like my old microwaved did. The panel is similar to my old microwave, with the exception that it is sensory programmed. The only thing that I believe The company whirlpool should do to improve is to offer a detailed instruction manual. in order for myself to get some instruction of how to work this microwave beyond the basics was to go on YouTube and find directions. I am a proud owner of a whirlpool washer, dryer, and refrigerator. I would love to replace my GE dishwasher. Please consider me in this contest that I may win At three rack dishwasher. Consider the fact that I am a senior, unlimited income as this would help me immensely.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terribly disappointed
on October 4, 2025
Posted by: Wildcat AZ
from Phoenix, AZ
[This review was collected as part of a promotion.] This microwave is so loud, much louder than our older microwave we replaced. We do not like that the vent fan runs at all times when you are heating food. The microwave is so finicky and can't handle heating multiple things in series. So if I heat one microwave dinner (think small Lean Cuisine meal) for like 3-4 min., the next family member is unable to heat up their dinner for a while. My daughter puts in a Hot Pocket that requires 1 min, 50 seconds of heating but it won't heat properly because I just heated my Lean Cuisine meal and the microwave needs a "break". The Hot Pocket will be cold when it should be steaming hot. I've already talked to multiple repair shops and techs about it and have been told that "today's new efficient microwaves" can't heat multiple things one right after the other, and that this is not a defect. I consider it a terrible defect. I hate this microwave and wish I'd kept my old 15 year old unit. We consistently have problems with this microwave not heating foods properly if we need to use the microwave more than once in a short time period. It can't handle it. I do not recommend this unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6423AoDN3 or Direct Message on Instagram at http://spr.ly/6424AoDNO, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 816883.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good, but quiet
on November 27, 2025
Posted by: Soundoff
from North Dakota
[This review was collected as part of a promotion.] We like it, but the alarm is so quiet. Our last microwave we could hear from the other room. This one you have to be standing close by. Yes, we turned the volume up to number three.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Terrible under light placement and fan exhaust!
on December 20, 2024
Posted by: WhirlpoolsLastForever!
from Florida
[This review was collected as part of a promotion.] My last Whirlpool microwave (still going strong so I donated it) lasted 24+ years and I'm not sure I want this one to last that long! It works as it should even though the door sounds cheap opening and closing and it does not align perfectly with the number pad. This unit is also 1" taller and and deeper than my old one which is unfortunate. But the worst issue and a MAJOR PET PEEVE of mine is the underneath light for the range. They decided to put it at the back of the microwave (obviously someone who doesn't use their stovetop decided this!) and it illuminates my range knobs which completely blocks any light from reaching the actual pots on the stove and casts a weird shadow making it difficult to read the temperature settings on my new Whirlpool range. Dumbest design ever!! Also only has one exhaust filter area where my old one had two and this unit takes a tiny charcoal filter 1/3 the size of my old one. (Which had TWO). Like I said. It's okay but I don't love it.
Oh and just FYI... The top where the fan vents (if you don't have a vent pipe to the outside) seems unfinished and is WIDE open (so all your household dust will end up in there!!) which is a just plain stupid design.. not to mention the fan exhaust blows straight up my cabinet doors. I'm sure that's going to age well (eye roll). Overall, with this and the position of the rear light, if I had seen this unit in person I would have never bought it but that's what you get for making online purchases.
Oh and just FYI... The top where the fan vents (if you don't have a vent pipe to the outside) seems unfinished and is WIDE open (so all your household dust will end up in there!!) which is a just plain stupid design.. not to mention the fan exhaust blows straight up my cabinet doors. I'm sure that's going to age well (eye roll). Overall, with this and the position of the rear light, if I had seen this unit in person I would have never bought it but that's what you get for making online purchases.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features
on October 23, 2024
Posted by: goddess527
from Atlanta, GA
[This review was collected as part of a promotion.] I bought this a week ago and am sort of glad I did. However, I was disappointed that no owner-user directions came with the unit or were available for download on the website. I have had to do trail and error to figure out this unit. Also concerned that the door will not hold up to daily usage.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com