Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
Average customer rating
4.3
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
97
4 Stars
41
3 Stars
13
2 Stars
5
1 Star
6
82%of customers recommend this product.
(
61 out of
74)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
Customer Rating
4
Just like new!
on February 20, 2025
Posted by: Don.
from Birmingham ,Al
[This review was collected as part of a promotion.] The installation was 5star !Good job and I would do it again.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features.
on February 20, 2025
Posted by: kitch
from Az
[This review was collected as part of a promotion.] I've only had this a short while but I can certainly notice a difference between the old one and this one. It takes less time to heat and it heats evenly. It's a very solid microwave.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Features as described
on February 21, 2025
Posted by: Slava
from Lacey WA
[This review was collected as part of a promotion.] Two weeks so far no complaints, looks awesome and works great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor Support From Whirlpool - Defective Microwave
on February 21, 2025
Posted by: Richard
[This review was collected as part of a promotion.] The microwave (Model Number: WMMS3330RZ) was installed one week ago on February 14, 2025. I discovered that the timer does not make a sound when it finishes, nor is there a sound when the cook cycle is finished. I’ve gone through the Options/Settings menu MANY times, pressing 1 to turn on the sound and pressing 3 for high volume, but still no sound.
I reported the problem to Whirlpool, and I received the following response from them:
“Hi Richard,
Thank you for contacting Whirlpool. Our support team will follow up with you shortly.” It’s now a week later, and I have not heard anything from Whirlpool. Apparently their definition of ‘shortly’ is different from my definition.
“Hi Richard,
Thank you for contacting Whirlpool. Our support team will follow up with you shortly.” It’s now a week later, and I have not heard anything from Whirlpool. Apparently their definition of ‘shortly’ is different from my definition.
If this problem is resolved, then I will upgrade my 1-star rating. In the meantime, my rating stays at 1-star.
In addition to this Whirlpool microwave, we also have a Whirlpool stove and a Whirlpool refrigerator. We were planning to buy a Whirlpool dishwasher, but because of this problem with a Whirlpool microwave and with the lack of support, we will rethink buying a Whirlpool dishwasher.
Hoping to hear from Whirlpool in the near future.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 25, 2025
Hello,
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 683057.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 683057.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like the smooth outer door design.
on February 22, 2025
Posted by: Ken87
from Benson, NC
[This review was collected as part of a promotion.] Taking some time to adjust to the screen’s touch and to cooking times.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy Transition!
on February 23, 2025
Posted by: Priscilla
[This review was collected as part of a promotion.] Very pleased with new features while being an easily transition!
Written by a customer while visiting whirlpool.com
Customer Rating
4
.
on February 23, 2025
Posted by: none
[This review was collected as part of a promotion.] I'm disappointed in the inferior damper system and the noise level of the fan vent. No instructions on how to set the clock. when doing a search it tells me to push the clock button when there isn't one. another said to use the menu button then choose option. no menu option. The instructions that came with the microwave don't tell how to operate it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Cooks fast!
on February 24, 2025
Posted by: PK 57
from Gulf Coast MS
[This review was collected as part of a promotion.] We bought this after our previous microwave died after 20 years. We are hoping to get long life from new one. It cooks very fast, defrosts very fast and we are loving all the options. Only thing is the annoying beeps if you don’t promptly remove food. But love it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com