Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
Average customer rating
4.3
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
299
4 Stars
121
3 Stars
38
2 Stars
12
1 Star
22
84%of customers recommend this product.
(
207 out of
246)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
Customer Rating
3
Lousy signal tone.
on February 8, 2025
Posted by: A and B 76
from Caledonia, Wisconsin
[This review was collected as part of a promotion.] Unlike our two previous Whirlpool microwaves, this one has a virtually inaudible signal tone. I have it set at the loudest level. The timer signal on my Whirlpool range has a nice audible signal. Yet I shouldn’t have to use it for microwave cooking. I am ready to return this one for a different brand that has a reasonably audible tone. Can the signal tone be replaced with a more audible one?
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Faulty product
on February 12, 2025
Posted by: Don1990
from Clermont, FL
[This review was collected as part of a promotion.] This microwave came with the new home we bought at the end of Jan, 2025. It was faulty at the beginning. Sometimes it doesn't heat up the food. I am in contact with the builder KB Home and Whirlpool to ask for a replacement. But so far, my request has been denied. They only offered the repair under warranty. We bought a new microwave, not a repaired one. It didn't work properly on day one. We have the right to ask for a replacement or refund. But neither the builder nor Whirlpool seems to understand our point.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 14, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 675358.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor Support From Whirlpool - Defective Microwave
on February 21, 2025
Posted by: Richard
[This review was collected as part of a promotion.] The microwave (Model Number: WMMS3330RZ) was installed one week ago on February 14, 2025. I discovered that the timer does not make a sound when it finishes, nor is there a sound when the cook cycle is finished. I’ve gone through the Options/Settings menu MANY times, pressing 1 to turn on the sound and pressing 3 for high volume, but still no sound.
I reported the problem to Whirlpool, and I received the following response from them:
“Hi Richard,
Thank you for contacting Whirlpool. Our support team will follow up with you shortly.” It’s now a week later, and I have not heard anything from Whirlpool. Apparently their definition of ‘shortly’ is different from my definition.
“Hi Richard,
Thank you for contacting Whirlpool. Our support team will follow up with you shortly.” It’s now a week later, and I have not heard anything from Whirlpool. Apparently their definition of ‘shortly’ is different from my definition.
If this problem is resolved, then I will upgrade my 1-star rating. In the meantime, my rating stays at 1-star.
In addition to this Whirlpool microwave, we also have a Whirlpool stove and a Whirlpool refrigerator. We were planning to buy a Whirlpool dishwasher, but because of this problem with a Whirlpool microwave and with the lack of support, we will rethink buying a Whirlpool dishwasher.
Hoping to hear from Whirlpool in the near future.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 25, 2025
Hello,
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 683057.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 683057.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Suggested changes!
on March 13, 2025
Posted by: Mary
from Gallatin, TN
[This review was collected as part of a promotion.] I am still getting adjusted to this microwave. My main complaint is that the alarm ring is too soft. As well as the timer alarm. It's hard to hear. I have been carrying a second timer on me. The light really does not need 3 levels, high and low is sufficient.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on March 22, 2025
Posted by: cam90
from Leominster, Massachusetts
[This review was collected as part of a promotion.] It was time to replace our microwave. When we purchased our condo the builder put in Frigidaire appliances, that was 9 years ago. When we started looking for a new microwave we knew it had to be a Whirlpool since their products are dependable, well designed and affordable. I am extremely impressed with all the features and functionality.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks nice, unsure about cleaning inside *too new"
on March 22, 2025
Posted by: Dishwasher
[This review was collected as part of a promotion.] We purchased this this 1/11/25 and it was delivered and installed 1/18/25 (minus an instruction booklet an issue for me) It is not easy to operate esp without instructions. Not accustomed to having to having to push stop when I remove the reheated/cooked item Terrible time trying to set the sound on the timer(still too low) and it does not let you know when it is done unless you are right in front of it.
Where is the promised rebate?
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Value Microwave Oven
on March 27, 2025
Posted by: Paul
from Denver, Colorado
[This review was collected as part of a promotion.] Has all the functions we need day to day. Love the sensor cooking features. Looks great with our other stainless appliances. Feels well built when opening and closing the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too many features
on April 3, 2025
Posted by: I do not have one
[This review was collected as part of a promotion.] Too many buttons. Not easyto figure out how to use basic functions
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 3, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #703872.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #703872.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com