Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
Average customer rating
4.3
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
299
4 Stars
121
3 Stars
38
2 Stars
12
1 Star
22
84%of customers recommend this product.
(
207 out of
246)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
Customer Rating
4
Microwave
on March 30, 2025
Posted by: Microwave
from St Joseph, Minnesota
[This review was collected as part of a promotion.] So far I love it but I haven’t had it that long only 1 month
But the features are great
But the features are great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Cruel joke - I would have picked a different model
on April 9, 2025
Posted by: bob2
- LED is too bright with no adjustment
- The scrolling messages are the absolute worst. It's like if 1/3 of your phone screen was taken up by tutorials where you can only ever see 8 letters at a time and you can never turn them off. Completely annoying and distracting. When you do care what it's saying, you have to 1) first set the scroll speed for your reading ability, and 2) wait around while it finishes displaying the message
- Too many sounds after cooking
- Annoying reminders after cooking
- Turning 'sounds' to 'off' only disables input sound, not completion sound or annoying reminders
- Turning 'clock display' to 'off' has no effect and does not turn the clock display off
- Makes horrible clunky noises while running like a car shifting gears
- The entire front being glass means it always looks dirty, unless you clean it literally every time you touch it
- After cooking, opening the door, closing it - the clock does not return, you get a scrolling message about how to start the timer again. You have to press 'Cancel' after every. single. use.
- Buttons 1-3 begin cooking, while buttons 4-9 give you a message to 'press cook time'. The 1/2/3 minute options are a poor tradeoff for now also needing to press a button before each use
- The scrolling messages are the absolute worst. It's like if 1/3 of your phone screen was taken up by tutorials where you can only ever see 8 letters at a time and you can never turn them off. Completely annoying and distracting. When you do care what it's saying, you have to 1) first set the scroll speed for your reading ability, and 2) wait around while it finishes displaying the message
- Too many sounds after cooking
- Annoying reminders after cooking
- Turning 'sounds' to 'off' only disables input sound, not completion sound or annoying reminders
- Turning 'clock display' to 'off' has no effect and does not turn the clock display off
- Makes horrible clunky noises while running like a car shifting gears
- The entire front being glass means it always looks dirty, unless you clean it literally every time you touch it
- After cooking, opening the door, closing it - the clock does not return, you get a scrolling message about how to start the timer again. You have to press 'Cancel' after every. single. use.
- Buttons 1-3 begin cooking, while buttons 4-9 give you a message to 'press cook time'. The 1/2/3 minute options are a poor tradeoff for now also needing to press a button before each use
+ Cooks food
I'm stunned that this product made it to market.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 15, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #706239.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #706239.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Worthwhile purchase
on May 17, 2025
Posted by: Peggou
from Northbridge, Massachusetts
[This review was collected as part of a promotion.] I purchased this a couple weeks ago, and it looks really nice in my kitchen. It was easy to install and it has all the features that I need and want. My favorites are the melt button and the soften button.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great appliance-but needs help with alert tones.
on May 29, 2025
Posted by: TekRep
[This review was collected as part of a promotion.] I'm giving the microwave a 5-star rating, because I've been a loyal Whirlpool customer for 40+ years. BUT as a senior citizen the choice of the alert tone frequencies that the designer selected >13 kHz or higher caused me to almost uninstall the unit due to the failure of the tone or alert sounds. Love the quality, finish, and functionality of this microwave, but what can be done to help seniors to hear when the appliance has completed it's cooking cycle???
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well but the tones are too quiet to hear
on November 21, 2024
Posted by: carolr
[This review was collected as part of a promotion.] I like most everything, although I am still getting used to the express buttons -when I want to put something in for only 20 seconds it take 4 buttons to start. But my huge complaint is that although I have the tones set for the 3-loudest, I am slightly hard of hearing and even with my hearing aids in I can't hear the button tones, and certainly not the end of cycle tone.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice unit and fan power
on November 22, 2024
Posted by: Fourball
from Louisiana
[This review was collected as part of a promotion.] Works well looks good it was easy to install. Looks good no complications like the fan power.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on November 23, 2024
Posted by: T bo
[This review was collected as part of a promotion.] Brought my microwave last month looks and works great happy now ready for the holidays
Written by a customer while visiting whirlpool.com
Customer Rating
2
looks good
on January 20, 2025
Posted by: Dave
from Summerfield FL.
[This review was collected as part of a promotion.] It keeps popping the breaker on the defrost mode and the 30 second mode.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 659924.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com