[This review was collected as part of a promotion.] The in the door ice maker continually makes blocks of ice out the cubes in the ice container in the door. Not a good design! On almost a daily routine, I must break up the ice cubes that have begun melting and then freezing into a block of ice cubes! The prep and store bins seem gimmicky and something I see no real need for having.
[This review was collected as part of a promotion.] This is a replacement item that took nearly 2 months for delivery. The original stopped making ice, did not freeze ice cream, and maintained refrigerator temperature at or above 60F. The replacement item: 3 days after installation, the left door inside flap became stubborn, not retracting fully and hitting the right side door, preventing the door from closing. Lifelong customer of Whirlpool brand but I am having serious doubts about our future affiliation.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 24, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 596650. We’re looking forward to hearing from you. Marcos O
[This review was collected as part of a promotion.] My wife is in love with our new refrigerator. Our last one was similar but didn’t include the middle drawer and it is a game changer. Additionally, the ice maker being in the door has dramatically increased the usable space in the fridge. The only downside is getting used to the single dispenser water and ice dispenser.