Customer reviews from chamberlain.com
Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Average customer rating
3.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
14
4 Stars
3
3 Stars
6
2 Stars
3
1 Star
11
52%of customers recommend this product.
(
15 out of
29)
Customer Reviews for Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Posted by: Jim Bowler
from Chicago
Verified Purchase:Yes
Must have backup battery to avoid extended recharging time.
Pros: battery backup, easy to install
I would recommend this to a friend!
Response from chamberlain.comBy Valeria, TSC Social Team, September 5, 2023
Hello Jim Bowler, thank you for being a customer and for taking the time to review and share your feedback on the myQ Video Keypad and battery! We appreciate the time it took to setup and experience this product as well. We appreciate your feedback and will be shared with our team. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you!
Written by a customer while visiting chamberlain.com
Posted by: Matthew S
from Navarre
Verified Purchase:Yes
I was very excited to add this video keypad fo have multiple codes to access the garage. However just after 3 weeks the battery completely drained and I shut off all motion defection after the first day or two when I noticed the battery drain. I ordered a second battery to switch it out and that battery is already down to 77% after only a few days. This should be a huge priority to fix the battery glitch. Then I would give it 5 stars.
Pros: easy to install, WiFi Capable
No, I would not recommend this to a friend.
Response from chamberlain.comBy Valeria, TSC Social Team, August 14, 2023
We are sorry you're having trouble with your myQVideo Keypad. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Several ways to optimize your battery life include toggling your motion sensitivity to a lower setting and ensuring your Wi-Fi signal strength has a strong connection. If you need further assistance, please visit us at support.chamberlaingroup.com
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Several ways to optimize your battery life include toggling your motion sensitivity to a lower setting and ensuring your Wi-Fi signal strength has a strong connection. If you need further assistance, please visit us at support.chamberlaingroup.com
Written by a customer while visiting chamberlain.com
Posted by: Tippery
from Frederick, Maryland
Verified Purchase:Yes
It’s nice to have a swappable battery to minimize the time the camera is off line.
I would recommend this to a friend!
Response from chamberlain.comBy Valeria, TSC Social Team, July 17, 2023
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you!
Written by a customer while visiting chamberlain.com
Posted by: FabW
from Atlanta, GA
Verified Purchase:Yes
battery life is really short and it takes about 8 hours to charge
Pros: Packaged Well
No, I would not recommend this to a friend.
Response from chamberlain.comBy Valeria, TSC Social Team, July 17, 2023
We apologize for the inconvenience. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Written by a customer while visiting chamberlain.com
Posted by: Timman
Verified Purchase:Yes
Overall works great. Had to reset it three times to get it working on wireless.
Pros: Sturdy, easy to install, WiFi Capable
I would recommend this to a friend!
Response from chamberlain.comBy Valeria, TSC Social Team, July 13, 2023
Thank you for your review. We appreciate all the time that you put into getting your device to work and we will be sure to pass your input along to our myQ team.
Written by a customer while visiting chamberlain.com