Customer reviews from chamberlain.com
Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Average customer rating
3.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
14
4 Stars
3
3 Stars
6
2 Stars
3
1 Star
11
52%of customers recommend this product.
(
15 out of
29)
Customer Reviews for Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Posted by: Matthew S
from Navarre
Verified Purchase:Yes
I was very excited to add this video keypad fo have multiple codes to access the garage. However just after 3 weeks the battery completely drained and I shut off all motion defection after the first day or two when I noticed the battery drain. I ordered a second battery to switch it out and that battery is already down to 77% after only a few days. This should be a huge priority to fix the battery glitch. Then I would give it 5 stars.
Pros: easy to install, WiFi Capable
No, I would not recommend this to a friend.
Response from chamberlain.comBy Valeria, TSC Social Team, August 14, 2023
We are sorry you're having trouble with your myQVideo Keypad. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Several ways to optimize your battery life include toggling your motion sensitivity to a lower setting and ensuring your Wi-Fi signal strength has a strong connection. If you need further assistance, please visit us at support.chamberlaingroup.com
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Several ways to optimize your battery life include toggling your motion sensitivity to a lower setting and ensuring your Wi-Fi signal strength has a strong connection. If you need further assistance, please visit us at support.chamberlaingroup.com
Written by a customer while visiting chamberlain.com
Posted by: Dan S
from Winnipeg, Manitoba, Canada
Verified Purchase:Yes
Sadly, a great product and concept is destroyed by poor design implementation and short battery life. I bought a second battery for my wireless keypad because it drains far too quickly for the intended use. Short of parking my router in my garage beside the keypad (thereby rendering my WiFi useless in the rest of the house), I am not sure who this works well for.
Adding to this is that I reside in a cold climate and the screw to remove the keypad is so lilliputian that only a gnome can handle it with gloves on, nevermind find it again in the snow when one invariably drops it three times trying to get the thing screwed back in using the Ken doll screwdriver set.
Pros: easy to install, WiFi Capable
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, November 3, 2023
Hi Dan, thank you for your feedback on the myQ Video Keypad battery. I am sorry to hear of the issue you are experiencing. We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
Written by a customer while visiting chamberlain.com
Customer Rating
1
Not happy at all with my video keypad
on November 9, 2023
Posted by: Sean234
from SC
I bought my video key pad two weeks ago and have had to recharge the battery twice already. Not happy at all. I also have issues with video and internet connection. I had my internet provider come to house and update all my equipment so as to improve my connection. However with all the upgrades etc I still have issues. In the menu the internet states I have only a fair connection however when conducting a speed test I am getting over 100/75 speeds. Tried calling tech support about the battery and internet connection and the service was absolutely horrible. I even ordered a new battery to see if that works. If not going to thro the pad out and start fresh with another brand.
Pros: easy to install
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, November 10, 2023
Hello Sean234, we're sorry to hear you're having trouble with your myQVideo Keypad. There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router and is compatible to operate with Wi-Fi networks on 2.4 GHz or 5 GHz frequencies. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Regarding the battery, expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ
https://www.myq.com/products/smart-garage-video-keypad-battery
We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
Thank you for your feedback, we will be sure to share with our product team for future enhancements. Please feel free to reach out to us through social@chamberlain.com with any further suggestions or assistance with troubleshooting.
Regarding the battery, expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ
https://www.myq.com/products/smart-garage-video-keypad-battery
We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
Thank you for your feedback, we will be sure to share with our product team for future enhancements. Please feel free to reach out to us through social@chamberlain.com with any further suggestions or assistance with troubleshooting.
Written by a customer while visiting chamberlain.com
Customer Rating
2
Terrific Concept - Terrible Battery
on November 2, 2023
Posted by: Ironsharpener2024
from Atlanta, ga
Like others, the weak battery is a huge pain. One would need to charge the battery bi-weekly to avoid the third week blues. At the price point of the device, a spare battery should have been provided. Instead, a spare battery costs nearly half a new device!
The canned response of
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Is not very helpful. Our garage owns/closes 8x a day, and we only get 3 weeks of battery life.
MyQ should consider lowering the price of the battery.
Pros: Packaged Well, Sturdy, easy to install, WiFi Capable
I would recommend this to a friend!
Response from chamberlain.comBy TSC Technical Support, November 3, 2023
Hello, thank you for your feedback on the myQ Video Keypad battery. I am sorry to hear of the issue you are experiencing. We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
Written by a customer while visiting chamberlain.com
Customer Rating
1
stop working at -20c not for saskatchewan winter
on January 11, 2024
Posted by: rayn
from saskatchewan canada
Verified Purchase:Yes
stop working at -20c not for saskatchewan canada winter
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, January 12, 2024
Hello Ryan, thank you for your review and feedback on the myQ Video Keypad and battery. The myQ Video Keypad is tested to operate from -4°F to 122°F (-20°C to 50°C). Extremely cold weather can unfortunately impact the lithium-ion batteries used in many smart home devices, and as the temperature drops the battery will begin to have trouble holding a charge. At freezing temperatures, the battery may run out of power more quickly and require more frequent charges. As the temperature goes up your keypad will return to normal operation.
I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
Should you need further help, have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
Should you need further help, have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
Written by a customer while visiting chamberlain.com
Posted by: Timman
Verified Purchase:Yes
Overall works great. Had to reset it three times to get it working on wireless.
Pros: Sturdy, easy to install, WiFi Capable
I would recommend this to a friend!
Response from chamberlain.comBy Valeria, TSC Social Team, July 13, 2023
Thank you for your review. We appreciate all the time that you put into getting your device to work and we will be sure to pass your input along to our myQ team.
Written by a customer while visiting chamberlain.com
Posted by: Tippery
from Frederick, Maryland
Verified Purchase:Yes
It’s nice to have a swappable battery to minimize the time the camera is off line.
I would recommend this to a friend!
Response from chamberlain.comBy Valeria, TSC Social Team, July 17, 2023
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you!
Written by a customer while visiting chamberlain.com
Posted by: FabW
from Atlanta, GA
Verified Purchase:Yes
battery life is really short and it takes about 8 hours to charge
Pros: Packaged Well
No, I would not recommend this to a friend.
Response from chamberlain.comBy Valeria, TSC Social Team, July 17, 2023
We apologize for the inconvenience. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Written by a customer while visiting chamberlain.com