Customer reviews from chamberlain.com
Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Average customer rating
3.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
14
4 Stars
3
3 Stars
6
2 Stars
3
1 Star
11
52%of customers recommend this product.
(
15 out of
29)
Customer Reviews for Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Posted by: Paul in Maryland
from Maryland
Verified Purchase:Yes
It's nice to have a backup battery charged and ready to replace the installed battery that is getting low on power. While the battery does take quite a long time to fully charge, it holds its charge long enough for my satisfaction. As the weather turns colder, the backup battery comes in very handy to swap out and have it ready immediately to use.
Pros: battery backup, Packaged Well, quiet, Sturdy, Stylish, reliable, easy to install, WiFi Capable
I would recommend this to a friend!
Written by a customer while visiting chamberlain.com
Customer Rating
1
Not happy at all with my video keypad
on November 9, 2023
Posted by: Sean234
from SC
I bought my video key pad two weeks ago and have had to recharge the battery twice already. Not happy at all. I also have issues with video and internet connection. I had my internet provider come to house and update all my equipment so as to improve my connection. However with all the upgrades etc I still have issues. In the menu the internet states I have only a fair connection however when conducting a speed test I am getting over 100/75 speeds. Tried calling tech support about the battery and internet connection and the service was absolutely horrible. I even ordered a new battery to see if that works. If not going to thro the pad out and start fresh with another brand.
Pros: easy to install
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, November 10, 2023
Hello Sean234, we're sorry to hear you're having trouble with your myQVideo Keypad. There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router and is compatible to operate with Wi-Fi networks on 2.4 GHz or 5 GHz frequencies. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Regarding the battery, expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ
https://www.myq.com/products/smart-garage-video-keypad-battery
We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
Thank you for your feedback, we will be sure to share with our product team for future enhancements. Please feel free to reach out to us through social@chamberlain.com with any further suggestions or assistance with troubleshooting.
Regarding the battery, expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ
https://www.myq.com/products/smart-garage-video-keypad-battery
We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
Thank you for your feedback, we will be sure to share with our product team for future enhancements. Please feel free to reach out to us through social@chamberlain.com with any further suggestions or assistance with troubleshooting.
Written by a customer while visiting chamberlain.com
Customer Rating
2
Terrific Concept - Terrible Battery
on November 2, 2023
Posted by: Ironsharpener2024
from Atlanta, ga
Like others, the weak battery is a huge pain. One would need to charge the battery bi-weekly to avoid the third week blues. At the price point of the device, a spare battery should have been provided. Instead, a spare battery costs nearly half a new device!
The canned response of
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Is not very helpful. Our garage owns/closes 8x a day, and we only get 3 weeks of battery life.
MyQ should consider lowering the price of the battery.
Pros: Packaged Well, Sturdy, easy to install, WiFi Capable
I would recommend this to a friend!
Response from chamberlain.comBy TSC Technical Support, November 3, 2023
Hello, thank you for your feedback on the myQ Video Keypad battery. I am sorry to hear of the issue you are experiencing. We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
Written by a customer while visiting chamberlain.com
Posted by: Dan S
from Winnipeg, Manitoba, Canada
Verified Purchase:Yes
Sadly, a great product and concept is destroyed by poor design implementation and short battery life. I bought a second battery for my wireless keypad because it drains far too quickly for the intended use. Short of parking my router in my garage beside the keypad (thereby rendering my WiFi useless in the rest of the house), I am not sure who this works well for.
Adding to this is that I reside in a cold climate and the screw to remove the keypad is so lilliputian that only a gnome can handle it with gloves on, nevermind find it again in the snow when one invariably drops it three times trying to get the thing screwed back in using the Ken doll screwdriver set.
Pros: easy to install, WiFi Capable
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, November 3, 2023
Hi Dan, thank you for your feedback on the myQ Video Keypad battery. I am sorry to hear of the issue you are experiencing. We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
Written by a customer while visiting chamberlain.com
Posted by: rony
from houston,Tx
Verified Purchase:Yes
hold power for a good amount of time and i used it as spare
Pros: Packaged Well, Sturdy, Stylish, reliable, easy to install, WiFi Capable
I would recommend this to a friend!
Written by a customer while visiting chamberlain.com
Posted by: John CB
from Alberta, Canada
Verified Purchase:Yes
When I first saw this product, I couldn't wait to purchase it as I have previously installed a quieter belt driven garage door opener. I'm obsessed with new gadgets and although I didn't need this for my house, and the normal Chamberlain keypad was working fine, I still purchased this keypad camera. I've had it a little over a month, so can't speak to the fact that the keypad is exposed to the elements, and we are coming into an Alberta winter, so we will see!
I think it would have been better to have a cover over the keypad part, as it is intended to be close to an exposed garage. I have Ring cameras and an alarm system in and around my house, so the camera was more of a novelty and I will not be paying for any subscription, just using live view if I need too.
Where I think this keypad really falls down is the strength of the wifi! Whilst I can view the camera live view footage with a little delay, the actual keypad will not work properly, which defeats the object of having the item in the first place. It is connected, because when I take the keypad off, with a full battery, and bring it into the garage, the keypad works.
As stated, I have loads of other cameras at a further distance and they work properly. I even have one of my four mesh routers in the garage itself. I am not sure if anyone else has had this issue, and I am not bothered with trying to troubleshoot with Chamberlain, as this is not the end of the world for me. We always have our phones with us and I can open the garage door using that if I need too. Still, the wifi receptor inside the keypad could be better.
I think it would have been better to have a cover over the keypad part, as it is intended to be close to an exposed garage. I have Ring cameras and an alarm system in and around my house, so the camera was more of a novelty and I will not be paying for any subscription, just using live view if I need too.
Where I think this keypad really falls down is the strength of the wifi! Whilst I can view the camera live view footage with a little delay, the actual keypad will not work properly, which defeats the object of having the item in the first place. It is connected, because when I take the keypad off, with a full battery, and bring it into the garage, the keypad works.
As stated, I have loads of other cameras at a further distance and they work properly. I even have one of my four mesh routers in the garage itself. I am not sure if anyone else has had this issue, and I am not bothered with trying to troubleshoot with Chamberlain, as this is not the end of the world for me. We always have our phones with us and I can open the garage door using that if I need too. Still, the wifi receptor inside the keypad could be better.
Pros: battery backup, Stylish, easy to install
No, I would not recommend this to a friend.
Response from chamberlain.comBy Valeria, TSC Technical Support, October 26, 2023
Hello John , thank you for your feedback on the myQ Video Keypad and letting us know about this. There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router and is compatible to operate with Wi-Fi networks on 2.4 GHz or 5 GHz frequencies. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Your feedback helps us get better and will be shared with our myQ team to resolve it promptly and accurately. Should you need further help, have questions or concerns, please contact customer support. https://support.chamberlaingroup.com/s/contact-us
Your feedback helps us get better and will be shared with our myQ team to resolve it promptly and accurately. Should you need further help, have questions or concerns, please contact customer support. https://support.chamberlaingroup.com/s/contact-us
Written by a customer while visiting chamberlain.com
Customer Rating
3
Battery Life Needs Serious Attention - Hardwire?
on October 17, 2023
Posted by: Robinator Tech
from Westchester NY
I get around 6 weeks and don't use the keypad to open the door. Had to buy a second battery because it takes so long to charge. There needs to be a hardwired option and ditch the battery (only as a backup like my garage door)
Pros: quiet, Stylish, WiFi Capable
Response from chamberlain.comBy Valeria, TSC Technical Support, October 17, 2023
Hi Robinator Tech. Thank you for your inquiry and for sharing your preference of a hardwired version. While we currently do not offer a wired myQ Video Keypad, we will be sure to share your feedback with our product team. Of note, expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. We’ll strive to do better. Should you have any comments, concerns or questions about our products in the future, please email social@chamberlain.com. Thank you.
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. We’ll strive to do better. Should you have any comments, concerns or questions about our products in the future, please email social@chamberlain.com. Thank you.
Written by a customer while visiting chamberlain.com
Posted by: ridewithdollarbill
from Virginia Beach VA
Verified Purchase:Yes
Works great although the battery life is not very good. It takes 8 hours to charge. I recommend buying an additional battery pack. That's what I did.
Pros: quiet, easy to install, WiFi Capable
I would recommend this to a friend!
Response from chamberlain.comBy TSC Social, October 13, 2023
Hi ridewithdollarbill! Thank you for your review, we appreciate the time it took to setup and experience this product, you are correct the myQ Video Keypad battery can take 8-10 hours to fully charge. Your feedback helps us get better, should you need technical support, please email social@chamberlain.com.
Written by a customer while visiting chamberlain.com