Hello Debbie, thank you for your review of the myQ Smart Garage Video Keypad. We are sorry to hear of your experience. To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity. Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section. There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. We do also offer a myQ Video Keypad Power Adapter Kit model MYQ-KH1VXXW that will allow you to plug in using the 25-foot power cord for uninterrupted monitoring. Never needing to charge or replace batteries means your garage is always accessible and secure. Available through the following link. https://www.chamberlain.com/smart-garage-video-keypad-power-adapter-kit/p/MYQ-KH1VXXW

Should you need further help, have any comments, concerns or questions feel free to contact us through https://support.chamberlaingroup.com/s/contact-us

Hi, Thomas. Thank you for sharing your review with us. We are so glad to see that you are enjoying your experience with us, and our team will be glad to see your positive comments. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you for choosing Chamberlain.