Customer reviews from myQ.com
Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Average customer rating
4.2
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
16
4 Stars
4
3 Stars
4
2 Stars
2
1 Star
1
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Posted by: Tom M
from Lutsen, MN
Verified Purchase:Yes
Easy install and paring with opener. Video camera resolution is poor where I can't read licsense plates in my driveway in view of camera. Wondering if you have a higher camera resolution module?
Response from myQ.comBy Social myQ, August 17, 2026
Thank you for your review, Tom M! We're glad to hear the installation and pairing process went smoothly. The myQ Video Keypad features 1080p Full HD video quality, but Wi-Fi signal strength and network conditions can impact the video quality you experience. While the camera is designed for monitoring activity around your garage, it may not always provide sufficient detail for reading license plates at greater distances. We appreciate your feedback and will share it with our team. Thank you for choosing myQ!
Written by a customer while visiting myQ.com
Posted by: Drake
from Delaware, OH
Verified Purchase:Yes
Easy to connect and install. Does not easily connect to live video. Battery does not last a very long time. Like a couple weeks. Good to have a backup ready to install.
I would recommend this to a friend!
Response from myQ.comBy TSC Technical Support, July 28, 2026
Hello Lacey. Thank you for sharing your review of the Video Keypad with us. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. Typical household with 10-30 events per day can expect 2-3 months of battery life. Purchasing a second battery is a great way to make quick swaps easier, or if you want to eliminate battery all together, we now offer the Power Adapter Kit to convert to wired power. Available through the following link.
https://www.chamberlain.com/smart-garage-video-keypad-power-adapter-kit/p/MYQ-KH1VXXW
If you have any questions or need technical assistance, please don't hesitate to contact our Customer Support team at 1-800-528-9131. We are available Monday through Friday, 5:00 AM to 6:00 PM MST, and we're always happy to help.
Thank you again for your feedback and for being a valued customer.
https://www.chamberlain.com/smart-garage-video-keypad-power-adapter-kit/p/MYQ-KH1VXXW
If you have any questions or need technical assistance, please don't hesitate to contact our Customer Support team at 1-800-528-9131. We are available Monday through Friday, 5:00 AM to 6:00 PM MST, and we're always happy to help.
Thank you again for your feedback and for being a valued customer.
Written by a customer while visiting myQ.com
Customer Rating
1
This product keypad buttons stick in when pushed a
on July 28, 2026
Posted by: Tr63
from Salisbury NC
Verified Purchase:Yes
I purchased 2 and both keypads buttons stick when pushed
No, I would not recommend this to a friend.
Response from myQ.comBy TSC Technical Support, July 28, 2026
Hello Tony. Thank you for your review. We're sorry to hear you're experiencing issues with your Video Keypads. we would be happy to provide a meaningful solution and provide help with a bit of troubleshooting. Please email us at social@myq.com and mention this review along with your myQ email address, so we can get in contact with you to the resolve the issue. Thank you!
Written by a customer while visiting myQ.com
Posted by: LGregson
from Florida
Verified Purchase:Yes
Would love it more if it would be compatible with Vivint security system.
Response from myQ.comBy TSC Technical Support, July 21, 2026
Hi Lenore! Thank you for sharing your review with us. For more information on how Vivint works with myQ, please visit https://www.myq.com/works-with-myq/vivint
We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.
We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ team. Should you need technical support in the future, please contact customer support at 1-800-528-9131. We are available M-F, 5am-6pm, MST. We are happy to help.
Written by a customer while visiting myQ.com
Posted by: House2812
from Kansas
Verified Purchase:Yes
I purchased MyQ video garage door keypad. MyQ hub opener too.
I would recommend this to a friend!
Response from myQ.comBy TSC Technical Support, July 20, 2026
Hi Nicholas! Thank you for being a customer and for taking the time to review our product. We appreciate the time it took to setup and experience this product as well. We appreciate your feedback and will be shared with our team. Should you have any comments, concerns or questions feel free to email us at social@myq.com. Thank you!
Written by a customer while visiting myQ.com
Posted by: Raybie
Verified Purchase:Yes
The absolute best product we've seen for this type of unit.
Written by a customer while visiting myQ.com
Posted by: Great buy
from Las Vegas NV
Verified Purchase:Yes
Everything all in one unit. Very functional and secure.
I would recommend this to a friend!
Written by a customer while visiting myQ.com
Posted by: Bob18
from Minnesota
Verified Purchase:Yes
The WiFi signal looks ok on my phone but the app says it’s weak. It still works most of the time. We will see how it works long term
Response from myQ.comBy TSC Technical Support, July 20, 2026
Hello Robert. Thank you for taking the time to share your feedback and review of the myQ Smart Garage Video Keypad. We’re sorry to hear about your experience. Please check your email for a message we have sent with further information. Thank you.
Written by a customer while visiting myQ.com