Customer reviews from chamberlain.com
Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Average customer rating
3.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
14
4 Stars
3
3 Stars
6
2 Stars
3
1 Star
11
52%of customers recommend this product.
(
15 out of
29)
Customer Reviews for Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Posted by: Cold in AK
from Anchorage Alaska
Verified Purchase:Yes
Shopping experience was fine, but Battery is overpriced and doesn't last long enough, especially in cold weather I only get two weeks! Also, I ordered just a battery but you sent me an entire keypad. Weird.
Pros: easy to install, WiFi Capable
Response from chamberlain.comBy TSC Technical Support, January 22, 2024
Hello Hugh, thank you for your review and feedback on the myQ Video Keypad and battery. I am sorry to hear of your experience and that this product did not meet your expectations.
The myQ Video Keypad is tested to operate at -4°F to 122°F (-20°C to 50°C. Cold temperatures directly affect lithium-ion batteries such as those used in the myQ Video Keypad. Your myQ Video Keypad battery can experience issues holding a charge and may even enter Low Power Mode during cold days. You may Recharge your battery in a room temperature environment to prevent battery damage. Ensure the battery is charged completely prior to returning it outside during cold weather days.
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Should you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
The myQ Video Keypad is tested to operate at -4°F to 122°F (-20°C to 50°C. Cold temperatures directly affect lithium-ion batteries such as those used in the myQ Video Keypad. Your myQ Video Keypad battery can experience issues holding a charge and may even enter Low Power Mode during cold days. You may Recharge your battery in a room temperature environment to prevent battery damage. Ensure the battery is charged completely prior to returning it outside during cold weather days.
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Should you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
Written by a customer while visiting chamberlain.com
Customer Rating
1
stop working at -20c not for saskatchewan winter
on January 11, 2024
Posted by: rayn
from saskatchewan canada
Verified Purchase:Yes
stop working at -20c not for saskatchewan canada winter
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, January 12, 2024
Hello Ryan, thank you for your review and feedback on the myQ Video Keypad and battery. The myQ Video Keypad is tested to operate from -4°F to 122°F (-20°C to 50°C). Extremely cold weather can unfortunately impact the lithium-ion batteries used in many smart home devices, and as the temperature drops the battery will begin to have trouble holding a charge. At freezing temperatures, the battery may run out of power more quickly and require more frequent charges. As the temperature goes up your keypad will return to normal operation.
I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
Should you need further help, have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
Should you need further help, have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
Written by a customer while visiting chamberlain.com
Customer Rating
1
Poor battery design is a significant issue.
on January 2, 2024
Posted by: Frustratedhomeowner
from Traverse City, MI
I loved this device until the first time that I had to charge the battery. Unlike many of the people who wrote reviews, I was able to make it well over a month without charging. While I suppose that should make me happy, I’m not because I expected it to last much longer. Even worse, the tiny screw that one must remove is simply a ridiculous way to have to access the battery given the frequency this must occur. It would have been so simple to put an exterior charging port on the unit with a weather-proof cap. This would have allowed users to charge the battery without removing it. Chamberlain could have also designed this so the battery could have been removed without removing the entire remote or having to use a tiny screw. For example, a panel housing the battery could have been attached with a hidden thumbscrew that would be retained to the base unit when it was unscrewed. Honestly, I’m struggling to understand how this could have come to market with such a poorly conceived charging procedure.
It makes me mad that I’m either going to have to get a different kind of remote or purchase a second battery so I don’t have to go 10 hours without a functional remote every time I need to charge the battery. If I do the latter, I’ll also end up having to buy a bag full of extra screws for when I inevitably lose the one that came with the unit.
I recommend that Chamberline seriously consider selling these until they have a better design and offer a refund to anyone who purchased one of these.
It makes me mad that I’m either going to have to get a different kind of remote or purchase a second battery so I don’t have to go 10 hours without a functional remote every time I need to charge the battery. If I do the latter, I’ll also end up having to buy a bag full of extra screws for when I inevitably lose the one that came with the unit.
I recommend that Chamberline seriously consider selling these until they have a better design and offer a refund to anyone who purchased one of these.
Pros: Sturdy, Stylish
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, January 2, 2024
Hi David, thank you for your review and feedback on the myQ Video Keypad and battery. I am sorry to hear about your experience and to see that this product did not meet your expectations.
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
Should these settings already be in place, and you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and mention this review, so we can get in contact with you to resolve the issue. Thank you!
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
Should these settings already be in place, and you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and mention this review, so we can get in contact with you to resolve the issue. Thank you!
Written by a customer while visiting chamberlain.com
Customer Rating
1
Good device but terrible battery life.
on December 19, 2023
Posted by: mila1525
I like the device but the battery only last 3 weeks before i had to recharge it. Having to recharge it this often is not great compared to the couple years I'd have to recharge my old school keypad. The recharging process isn't difficult but it also isn't as easy as it should be. Why not have an option to hard wire it if you know the battery life would be this bad? Because of the poor battery life i cannot recommend this.
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, December 19, 2023
Hi Mila, thank you for your review on the myQ Video Keypad. I’m sorry to hear you've had such a frustrating experience, and that this product did not meet your expectations.
Thank you for sharing your preference of a hardwired version. While we currently do not offer a wired myQ Video Keypad, we will be sure to share your feedback with our product team for future enhancement.
We would like to provide a meaningful solution. Please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
Thank you for sharing your preference of a hardwired version. While we currently do not offer a wired myQ Video Keypad, we will be sure to share your feedback with our product team for future enhancement.
We would like to provide a meaningful solution. Please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
Written by a customer while visiting chamberlain.com
Customer Rating
1
Absolutely Garbage Battery Life
on December 16, 2023
Posted by: Mike MK
from Long Beach NY
They know there’s and issue and they are ignoring it. Worst purchase ever
Have a router right next to the unit
Battery is crap
Have a router right next to the unit
Battery is crap
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, December 18, 2023
Hi Mike, thank you for your review on the myQ Video Keypad. I’m sorry to hear you had such a frustrating experience, and that this product did not meet your expectations. I really appreciate you bringing this issue to our attention. We would like to provide a meaningful solution. Please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
Written by a customer while visiting chamberlain.com
Posted by: Buck A
from Lincoln NE
Verified Purchase:Yes
Works as advertised, nice to have a second battery so when you are charging one you have a working keypad.
Pros: battery backup, reliable
I would recommend this to a friend!
Written by a customer while visiting chamberlain.com
Posted by: Emmo
from Atlanta, GA
Verified Purchase:Yes
The battery only last about two days. They need constant recharging.
Pros: easy to install
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, December 1, 2023
Hello, thank you for your review on the myQ Video Keypad Battery. I am sorry to hear of your experience and that this product did not meet your expectations. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Should you need further help, have any comments, concerns or questions feel free to email us at social@chamberlain.com and mention this review, so we can get in contact with you. Thank you!
Should you need further help, have any comments, concerns or questions feel free to email us at social@chamberlain.com and mention this review, so we can get in contact with you. Thank you!
Written by a customer while visiting chamberlain.com
Posted by: Meeshell
Verified Purchase:Yes
I love the myQ Video Keypad, but I was truly disappointed to learn that a fully charged battery lasts no more than a month or so. There is no reason under the sun why in 2023 (soon to be 2024) there is no solar charging that would allow for more sustainable battery life. Hopefully Chamberlain's engineers are on the case and can bring something like that to market relatively soon.
Pros: battery backup, quiet, easy to install, WiFi Capable
Response from chamberlain.comBy TSC Technical Support, November 22, 2023
Hi Meeshell, thank you for reaching out to us. I’m sorry to hear you're having trouble with your myQVideo Keypad. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ
https://www.myq.com/products/smart-garage-video-keypad-battery
We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
Should you need further help or have any questions, please contact customer support. https://support.chamberlaingroup.com/s/contact-us Thank you.
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ
https://www.myq.com/products/smart-garage-video-keypad-battery
We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
Should you need further help or have any questions, please contact customer support. https://support.chamberlaingroup.com/s/contact-us Thank you.
Written by a customer while visiting chamberlain.com