Customer reviews from chamberlain.com
Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Average customer rating
3.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
14
4 Stars
3
3 Stars
6
2 Stars
3
1 Star
11
52%of customers recommend this product.
(
15 out of
29)
Customer Reviews for Chamberlain - myQ Video Keypad Rechargeable Battery - Black
Posted by: GillesM
from Gatineau, QC
Verified Purchase:Yes
A must, but should have been included in my initial purchase. New combo now includes a second battery for roughly the same price I paid for the my camera with a single battery.
Pros: battery backup, easy to install
Response from chamberlain.comBy Social Media, June 3, 2025
Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we weren't able to meet your expectations. Our intent is to be able to provide outstanding service to our customers, and we're sorry to hear we missed the mark. Should you have any questions about our products or need further assistance, please email social@chamberlain.com. Thank you for your patience.
Written by a customer while visiting chamberlain.com
Posted by: Mark J
Verified Purchase:Yes
Easy to charge/recharge and to swap. Purchased to quick change with existing battery to keep camera online 24/7.
Pros: battery backup, easy to install
I would recommend this to a friend!
Written by a customer while visiting chamberlain.com
Posted by: Tanya
from S4L 0a6
Verified Purchase:Yes
Back up battery is awesome! Charge well and holds a charge. So happy to be able to just swap out for a charged battery rather than wait for the other to charge.
Pros: battery backup
I would recommend this to a friend!
Written by a customer while visiting chamberlain.com
Posted by: DWR Retired
Verified Purchase:Yes
Didn't have easy access to power for my Garage door opener/camera so purchased the battery as back-up for my Garage unit. Easy to keep the battery charged and easy to switch-out when needed.
Pros: battery backup, Packaged Well, quiet, Sturdy, reliable, easy to install, WiFi Capable
I would recommend this to a friend!
Written by a customer while visiting chamberlain.com
Customer Rating
1
This keypad and battery is just plain junk!!!!!!!!
on February 4, 2025
Posted by: Tonga
from Arizona
The battery in my new unit is now useless. It is one month old and lasts about 4 days. The small set screw will eventually be stripped out from removing and replacing every few days. DO NOT BUY THIS!!! Chamberlain show be ashamed for producing such poor performing battery. The older style keypad that runs on a 9 volt battery lasts forever and there are never any problems. This is just a terrible battery. Every unit should come with 2 or 3 batteries and the batteries should last like 6 months instead of 6 days or less. Chamberlain battery=JUNK
No, I would not recommend this to a friend.
Response from chamberlain.comBy Social Media, February 7, 2025
Thank you for your feedback. We are sorry to hear that the battery is not living up to your expectations, and we would love to suggest adjusting the sensitivity meter to the lowest setting so your battery can last you longer. This will fix your issue. If you are looking to ditch the battery altogether, you now have the option to install a power adapter (MYQ-KH1VXXW). Should you have any questions, we're happy to assist at social@chamberlain.com
Written by a customer while visiting chamberlain.com
Customer Rating
1
Worst battery life
on January 24, 2025
Posted by: Jammer 1
from Il
I bought it jan 2 battery died jan23 how sad the leggy of battery life need to charge every 21days should not be acceptable should last at least 2 months and not forced to buy at her kit to covenvert to 110
No, I would not recommend this to a friend.
Response from chamberlain.comBy Social Media, January 24, 2025
Hello, we appreciate the time you took to review and experience our products. Your feedback is very valued, and we are sorry to hear that your experience was not the best. We are aware that issues can happen after installation, and we would love to better your experience by resolving your issue. We are happy to help at social@chamberlain.com or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Thank you for all your time and patience.
Written by a customer while visiting chamberlain.com
Customer Rating
1
Terrible battery life
on April 2, 2024
Posted by: Canton_51
from Savannah, GA
The video keypad has two major issues. First is a terrible battery life and when the battery goes dead, you have to unscrew the keypad to take the battery out to charge. The second problem is that when the garage doors down it won’t raise the garage door it works fine when the garage door is up but not when it’s down I have full bars for the connection and the video is fine but I can’t open the garage door, so it is worthless to me.
Pros: Sturdy, WiFi Capable
No, I would not recommend this to a friend.
Response from chamberlain.comBy Apollonia, TSC Social, April 2, 2024
Hello Canton, we are sorry to hear you are experiencing issues with not only batter life but also connectivity. Should you need further technical assistance, please email social@chamberlain.com. We are happy to help.
Written by a customer while visiting chamberlain.com
Customer Rating
1
Garbage battery
on January 27, 2024
Posted by: TroyGuy
from Sterling Heights, MI
Put this at my Mom's house to help monitor the driveway for safety. The battery dies quickly and I'm paranoid about stripping the screw. I feel like getting rid of this set up and going with a direct wired Ring camera mounted on the garage somewhere for security and not having another "to do" on my task list in maintaining two houses. This is a very bad design. it's as if it was designed by people who think that consumers have plenty of time to disconnect the thing every 3-4 weeks.
Pros: WiFi Capable
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, January 29, 2024
Hello Faris, thank you for your review and feedback on the myQ Video Keypad and battery. I am sorry to hear of your experience and that it did not meet your expectations.
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Should you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Should you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
Written by a customer while visiting chamberlain.com