Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
327
4 Stars
43
3 Stars
10
2 Stars
7
1 Star
26
91%of customers recommend this product.
(
273 out of
299)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
Super extremely excited for this set
on December 3, 2025
Posted by: Tubbs
from Michigan
[This review was collected as part of a promotion.] The best washer and dryer set. The performance is fantastic
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Defective dryer
on December 11, 2025
Posted by: Ester
[This review was collected as part of a promotion.] Put in a load to dry after the 3rd time of using it we gave up clothes would still come out damp. Also Everytime I would start the washer it would start at 49 minutes and few seconds later as I walked away the dryer would say it finish drying. Called in to get a replacement and now we waiting for a new one hopefully this one works
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 11, 2025
Hello Ester,
We understand the inconvenience of dealing with a non-drying dryer.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the replacement unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the inconvenience of dealing with a non-drying dryer.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the replacement unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance and style
on December 22, 2025
Posted by: BeardedWonder618
from St Louis, MO
[This review was collected as part of a promotion.] My wife loves this dryer. It doesn't leave clothes wet and the times are much shorter than our old dryer which is awesome. Looks awesome as well black with copper which fit our style very well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great and efficient
on December 28, 2025
Posted by: Hansonlover
from 24124
[This review was collected as part of a promotion.] Am able to pack full and get more laundry completed rather then multiple loads
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 29, 2026
Posted by: Billy
from Ocala, FL
[This review was collected as part of a promotion.] I love this dryer. I purchased the pedestal and it is the perfect height. I am so happy that the washer and dryer doors open opposite for easy transfer from wash to dry! I couldn't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not order from Samsung’s website!
on February 11, 2021
Posted by: Eric
i ordered my washer and dryer on december 26th. they told me it would be delivered on january 20th which i accepted. a on january 19th the said they needed to reschedule delivery for the 22nd. then on the 21st they said they would deliver it on the 27th. on the 26th i got a call saying they could not longer send me the washer and dryer that i already paid for! i then had to talk to three useless samsung representatives who did absolutely nothing for me. i finally talked to one nice lady who finally got my order through and got me a delivery date for february 11th. now today as i am waiting for my delivery to be dropped off at my house i get a call saying i need to schedule my delivery! if you do want to order one of their washers or dryers don't not order it from their website.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 12, 2021
I can understand your disappointment with the situation and value your feedback greatly. If you have any other hiccups, chat with us at the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142959472
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142959472
Written by a customer while visiting Samsung US
Customer Rating
1
Caught on FIRE after 2 months
on December 10, 2020
Posted by: Zach
from boulder, co
do not buy this dryer. after a month and a half of purchasing new, the dryer started leaking water from the bottom (not from the connections). a few days after that, it started smoking and filled my house with toxic smoke in a few seconds. luckily i was right there and turned it off and unplug it before it caught my entire laundry room on fire. my air ducts are clear and was professionally installed... so i know with out a doubt it's not the dryer and not user error....I still have not been able to get it fixed or replaced...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 11, 2020
We address these types of concerns with the utmost urgency and priority. I'm just happy you are okay and able to alert us of this experience. To get this problem addressed as soon as possible, please contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142724619
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142724619
Written by a customer while visiting Samsung US
Customer Rating
5
In love whit my dryer
on July 21, 2020
Posted by: maria2343
from Holyoke
Gender:Female
[This review was collected as part of a promotion.] My experience with the dryer has been excellent, it has a cycle selection system that, among other things, can highlight bedding drying, sportswear and manual selection, this combined with a wrinkle prevention key (it is very important that this key is activated if you want your clothes to be impeccable) allows your clothes to be almost perfect and without the need for ironing. It also has a lint collection basket that allows it to stay inside, preventing it from ever going out and causing all clothes to be soiled. What I personally like is that even when you put a drying cycle on, if it is finished it detects that the clothes are wet and continues to dry until everything is completely dry. It has a load capacity that allows you to fit queen or king size comforters with the assurance that they will dry completely without having to cycle several times. On the other hand, the start buttons provide energy savings since the moment it stops being in motion, it turns off (it does not continue counting as the analogue system does), it contains a light that when you open the door, it turns on, allowing you to see even when you have the laundry light off.
Written by a customer while visiting The Insiders
