Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(405 Reviews)
Rating breakdown 405 reviews
5 Stars
319
4 Stars
43
3 Stars
10
2 Stars
7
1 Star
26
91%of customers recommend this product.
(
266 out of
292)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
So roomy ..
on March 2, 2022
Posted by: Bballmomof2boys
from Holland, Ohio
[This review was collected as part of a promotion.] I cannot how big this dryer is. It holds a lot more clothes then my old Fisher & Patkel. Love it. Love my Samsungs!! Only thing I don't like is the door sticking out and not flat with the dryer. I can't close my doors on the laundry space. Only thing I don't like.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Needs better design
on October 5, 2023
Posted by: Dagg
from Iowa
Less than two years old counter weights bolts snapped off breaking the weight in half ripping front door seal. Parts cost half a new one.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, SEA Care, October 5, 2023
Hello Dagg,
We understand how you feel about the cost of the parts. We want to speak to you directly to discuss the repair needed and what options we can lay for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146371129) to help our team pull up your information when you message us.
Have a great day.
-John
We understand how you feel about the cost of the parts. We want to speak to you directly to discuss the repair needed and what options we can lay for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146371129) to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Another great appliance from Samsung!
on July 21, 2020
Posted by: JDC732
from Toms River
Gender:Male
[This review was collected as part of a promotion.] We were super excited to receive our new appliance from Samsung! It is truly a very beautiful dryer. This machine is incredibly quiet. We can't even hear it running anymore. With an opening of just under 53", the dryer is very deep and can hold a large load. It fits our queen sized comforter with ease. Our old dryer could barely fit the comforter and even ripped it once. We would have to take it to the laundry mat in order to clean it. Not anymore! It has many cycles to choose from. One of our favorites is the wrinkle prevent mode, which will tumble dry the clothing over a longer period of time in order to reduce the wrinkles in the clothing. I was never good at ironing clothing and prefer this option over hanging certain items out to dry. We currently have the machines side by side, but they are stack-able. This is another great option if you would like to save some space. I told my family and friends about our new appliances and they already joked about coming over and using them! Samsung uses state of the art and innovating technology to reduce both water and electricity and keeps our family in mind when designing their appliances. Features like the child safety lock and the reminder to self clean after 40 loads helps keep our families clothes clean and our children safe. Thanks Samsung!
Written by a customer while visiting The Insiders
Customer Rating
5
Drys fast
on August 26, 2020
Posted by: amber179
from Boardman
Gender:Female
[This review was collected as part of a promotion.] Dryer is large capacity, drys my king size bedding in one load with no problem. It is very quiet! I love the sanatize feature! The controls are very easy to follow, led panel let's you know the remaining time. You can dry a large capacity all at once, cutting down on time. I got the stacking kit, which saves space. Kit was easily installed. I love the blue LED lighting inside the dryer! Easy to see! I like the looks of the sleek design! I highly recommended. UPDATE: after months of using this dryer, I still Love it! The only thing that I would change is the dryer lint catcher. The plastic lint catcher does not seal completely allowing dryer sheets to escape into the vent.
Written by a customer while visiting The Insiders
Customer Rating
1
Never buy a Samsung again
on December 28, 2024
Posted by: Geri
from Palm Harbor Florida
[This review was collected as part of a promotion.] I bought this 5 months ago and it broke down and so far Samsung has not done anything to
Help me
Help me
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, January 28, 2025
Geri, we want to know more about what occurred with your Samsung dryer and would like to assist as soon as possible.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271041) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271041) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Broken in 13 months.
on January 27, 2025
Posted by: So disappointed
from LA, CA
Bad product. Broken in 13 months. Just 13 months. Just passed their warranty time.
Such waist of money. I wouldn.t recommended this product to anyone.
Such waist of money. I wouldn.t recommended this product to anyone.
No, I would not recommend this to a friend.
Response from Samsung USBy Ernest, SEA Care, January 28, 2025
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148270965) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148270965) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
High repair bills - avoid this product
on June 2, 2025
Posted by: Howie
I have had this dryer for 3 years and every year the moisture sensor goes bad which cost +$300 to replace, so I have now spent more than the cost of the machine in repair bills. This year the drum is vibrating so badly its only a small matter of time before the dryer dies. Very disappointed with this product.
Response from Samsung USBy SEA Care, June 3, 2025
We understand the importance of a working dryer in your household, Howie. Let's get this taken care of.
Please refer to the resources below to rectify the vibrating issue in your dryer. Please click the link and hyperlinks for tips.
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshoot/TSG10002405/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149424458, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify the vibrating issue in your dryer. Please click the link and hyperlinks for tips.
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshoot/TSG10002405/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149424458, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
New dryer poor wuality
on September 15, 2025
Posted by: Unhappy customer
[This review was collected as part of a promotion.] I purchased a brand new Samsung dryer it worked for 3 loads of clothes started giving error code that door was open while it was running and then stopped heating contacted Samsung 3 weeks later still have brand new broken dryer with the same line someone will contact you in 24 to 48 hours every time you call
Response from Samsung USBy SEA Care, September 17, 2025
Hello there, We aim to provide you with a hassle-free experience while using your dryer. Let us help you. We recommend consulting the resources below to address any performance issues with your dryer. Please click on the links and hyperlinks, and watch the instructional video (if available) for helpful tips. The Samsung dryer displays an error code (Please choose the exact error that you are seeing in your dryer): https://www.samsung.com/us/support/troubleshoot/TSG10001006/
The dryer has no heat at all: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150748685 to help our team locate your information. Have a great day. -John
The dryer has no heat at all: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150748685 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US