Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
29
91%of customers recommend this product.
(
297 out of
326)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
1
Heating element gone bad after 1.5 yrs.
on August 19, 2026
Posted by: Sonia
from McDonough GA
I’ve had this dryer for a year and a half and the heating element has gone bad. Not good quality from where I’m sitting. The diagnostic app said d there is nothing wrong with it but it’s not heating up so clearly that’s wrong.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Glaiza, Samsung, August 25, 2026
Hi Sonia,
Your review offers insight into your experience and we've shared the following resource with troubleshooting steps related to drying performance:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
We appreciate the opportunity to support you.
Glaiza
Samsung Care
Your review offers insight into your experience and we've shared the following resource with troubleshooting steps related to drying performance:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
We appreciate the opportunity to support you.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
BAD dryer from the very beginning!!
on July 15, 2026
Posted by: MsLolo
from Deerfield Beach FL 33064
Heating and drying was part of the problem. The dryer was always shutting off after 1-2 minutes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Jeffrey, Samsung, August 3, 2026
Hi MsLolo, we know how important your dryer is, and we appreciate you sharing your experience with us. We're here to help.
We've included a guide below with helpful steps to improve drying performance, including checking and cleaning the moisture sensors:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Samsung truly values your business.
Jeffrey
Samsung Care
We've included a guide below with helpful steps to improve drying performance, including checking and cleaning the moisture sensors:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t waste your money
on June 22, 2026
Posted by: Beth
Right after the year warranty was up the dryer started throwing errors. Cost more to fix it then to buy a new one will never buy another Samsung appliance.
A year and 4 months later we bought a Maytag
A year and 4 months later we bought a Maytag
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Pope, Samsung Care, July 1, 2026
Hello Beth,
We appreciate you giving us a clearer view of your experience, and we’re sorry to hear this has left you feeling this way.
We'd like the opportunity to take a closer look at your unit and see how we can help. Our team can gather a few details, review things with you, and help determine the best next steps.
Please keep this reference number for your records: 1152721566. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Samsung truly values your business.
Pope
Samsung Care
We appreciate you giving us a clearer view of your experience, and we’re sorry to hear this has left you feeling this way.
We'd like the opportunity to take a closer look at your unit and see how we can help. Our team can gather a few details, review things with you, and help determine the best next steps.
Please keep this reference number for your records: 1152721566. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Samsung truly values your business.
Pope
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance
on May 27, 2026
Posted by: Beth
[This review was collected as part of a promotion.] I have had this dryer for about a year now and it is very efficient drying clothes. It was purchased from a second home and I plan to purchase another for my primary home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Melissa
on May 18, 2026
Posted by: Momo
[This review was collected as part of a promotion.] washer and dryer both work great washer you don't even know is really going the dryer dries fast and all the wa
y through capacity is great efficiency is good ignore maintenance was good washes itself Precision is on ergonomics is great that's wonderful
y through capacity is great efficiency is good ignore maintenance was good washes itself Precision is on ergonomics is great that's wonderful
Written by a customer while visiting Samsung US
Customer Rating
5
Large capacity
on May 18, 2026
Posted by: Cam1
[This review was collected as part of a promotion.] Love the large capacity and the quiet running
Very little noise
Very little noise
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on May 17, 2026
Posted by: Duck
from Tacna, Arizona
[This review was collected as part of a promotion.] Easy to use and looks great. Love all the features and settings!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on May 17, 2026
Posted by: Shophero
[This review was collected as part of a promotion.] love to price and ease of love the price and ease of use fantastic
Written by a customer while visiting Samsung US