Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.6
(449 Reviews)
Rating breakdown 449 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
27
92%of customers recommend this product.
(
297 out of
324)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
3
Confusion in choosing the right option buttons
on April 15, 2025
Posted by: Farah
I started to use this dryer a year ago it was working ok but I don’t know why it has stopped drying the clothes properly. I have to run it for a long time to dry the clothes properly. I am also confused about the proper setting of options to choose for drying.
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Response from Samsung USBy Rodel, Samsung Care, April 18, 2025
Hi Farah,
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy it
on July 20, 2025
Posted by: Frustrated
from MI
I have had it with this dryer. It has not dried clothes from day one. I have read the manual and interestingly there is a lot of info about how to fix it!!!! What does
That tell you? I have given it the benefit of doubt but I am fed up that it takes hours to dry one load. And I’m not talking a large load!! I shouldn’t have to fix my new dryer and that probably won’t work anyway!!!! Also no light inside-with a black drum!! Try to contact Samsung-good luck. Takes you to electronics
That tell you? I have given it the benefit of doubt but I am fed up that it takes hours to dry one load. And I’m not talking a large load!! I shouldn’t have to fix my new dryer and that probably won’t work anyway!!!! Also no light inside-with a black drum!! Try to contact Samsung-good luck. Takes you to electronics
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Rodel, Samsung Care, July 21, 2025
Hi there,
We understand how you feel regarding this dryer. We are here to help you.
Please see page 45 of the user manual for steps to take when the clothes are not dry after the dryer cycle.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
hould you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150072380), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this dryer. We are here to help you.
Please see page 45 of the user manual for steps to take when the clothes are not dry after the dryer cycle.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
hould you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150072380), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 23, 2025
Posted by: Cruzie
from Oceanside, CA
[This review was collected as part of a promotion.] I needed an upgraded dryer and this one performed with zero issues
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Dry baby, dry..
on August 30, 2025
Posted by: In Good Fortune
[This review was collected as part of a promotion.] Love this dryer, works great, get them clothes dry...
Written by a customer while visiting Samsung US
Customer Rating
5
Nice music
on September 8, 2025
Posted by: Mrs dolphin
from Wood dale il
[This review was collected as part of a promotion.] Nice features (probably more than I need or will use)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Support
on September 16, 2025
Posted by: Tash
from Oklahoma
[This review was collected as part of a promotion.] Very well and get the job done beyond measure. I would highly recommend over and over again to friends and family.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super quiet and trendy
on October 4, 2025
Posted by: Niti Patrl
from Lathrop, California
[This review was collected as part of a promotion.] I love the sleek and trendy look of the Samsung dryer. I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worth every penny !
on November 10, 2025
Posted by: Blonde
from Cleveland,Ms
[This review was collected as part of a promotion.] I’ve had my Samsung 7.5 cu. ft. washer and dryer set for a few weeks now, and I’m honestly impressed. Both machines are quiet, powerful, and super easy to use. The washer gets clothes extra clean with minimal detergent, and the spin cycle pulls out so much water that drying time is cut in half. The dryer has plenty of space — I can dry large comforters and bedding with no problem, and everything comes out soft and evenly dried every time.
The digital display and preset cycles make it simple to choose what I need without guessing, and I love the modern look — it really gives my laundry area an upgrade. Another plus is how energy-efficient both units are. I’ve already noticed a difference in how quickly I can get through laundry days.
If you’re looking for a reliable, quiet, and high-performing set, this Samsung combo is worth every penny. It’s built to last and looks great doing it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US