Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(405 Reviews)
Rating breakdown 405 reviews
5 Stars
319
4 Stars
43
3 Stars
10
2 Stars
7
1 Star
26
91%of customers recommend this product.
(
266 out of
292)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
Easy to use
on January 2, 2025
Posted by: Arnoldz
from TX
[This review was collected as part of a promotion.] I have had this dryer for more than a month and it operates great. Easy to use panel offers a variety of drying times and you can set them manually. The dial for loads is even simpler, as you just dial to the type of clotes or load you are drying and then the time is preprgrammed for you.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
TEMPERAMENTAL
on January 6, 2025
Posted by: Repeatedly Disappointed
from Lubbock, Texas
[This review was collected as part of a promotion.] Stopped working less than a week after it arrived. Called for warranty service but it started working again. Worked great until 2 weeks ago. Stopped working again. STILL waiting on parts for warranty repair. Out of the blue started working again. Not reliable.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Ernest, SEA Care, January 9, 2025
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148117829) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148117829) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG BAD VERY BAD PRODUCTS
on February 23, 2025
Posted by: Non g
[This review was collected as part of a promotion.] I DON'T RECOMMEND THIS PRODUCT I SEND IT BACK DRYER NOT HOT NOW I HAVE TO GET ANOTHER WASHER BECAUSE MY SAMSUNG WASHER IS NOOOOOO GOOD SAMSUNG IS NOT GOOD ANY MORE
Response from Samsung USBy SEA Care, February 25, 2025
Hi Non g,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148478612) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148478612) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Happy! Happy! Happy!
on March 4, 2025
Posted by: Antonio
from El Paso Texas
[This review was collected as part of a promotion.] I bought it last year and I've never new how enjoyable doing my family's laundry could be!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Confusion in choosing the right option buttons
on April 15, 2025
Posted by: Farah
I started to use this dryer a year ago it was working ok but I don’t know why it has stopped drying the clothes properly. I have to run it for a long time to dry the clothes properly. I am also confused about the proper setting of options to choose for drying.
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Response from Samsung USBy Rodel, Samsung Care, April 18, 2025
Hi Farah,
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy it
on July 20, 2025
Posted by: Frustrated
from MI
I have had it with this dryer. It has not dried clothes from day one. I have read the manual and interestingly there is a lot of info about how to fix it!!!! What does
That tell you? I have given it the benefit of doubt but I am fed up that it takes hours to dry one load. And I’m not talking a large load!! I shouldn’t have to fix my new dryer and that probably won’t work anyway!!!! Also no light inside-with a black drum!! Try to contact Samsung-good luck. Takes you to electronics
That tell you? I have given it the benefit of doubt but I am fed up that it takes hours to dry one load. And I’m not talking a large load!! I shouldn’t have to fix my new dryer and that probably won’t work anyway!!!! Also no light inside-with a black drum!! Try to contact Samsung-good luck. Takes you to electronics
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Rodel, Samsung Care, July 21, 2025
Hi there,
We understand how you feel regarding this dryer. We are here to help you.
Please see page 45 of the user manual for steps to take when the clothes are not dry after the dryer cycle.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
hould you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150072380), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this dryer. We are here to help you.
Please see page 45 of the user manual for steps to take when the clothes are not dry after the dryer cycle.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
hould you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150072380), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 23, 2025
Posted by: Cruzie
from Oceanside, CA
[This review was collected as part of a promotion.] I needed an upgraded dryer and this one performed with zero issues
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Dry baby, dry..
on August 30, 2025
Posted by: In Good Fortune
[This review was collected as part of a promotion.] Love this dryer, works great, get them clothes dry...
Written by a customer while visiting Samsung US