Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.4
(285 Reviews)
Rating breakdown 285 reviews
5 Stars
215
4 Stars
32
3 Stars
9
2 Stars
6
1 Star
23
89%of customers recommend this product.
(
180 out of
203)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
1
High repair bills - avoid this product
on June 2, 2025
Posted by: Howie
I have had this dryer for 3 years and every year the moisture sensor goes bad which cost +$300 to replace, so I have now spent more than the cost of the machine in repair bills. This year the drum is vibrating so badly its only a small matter of time before the dryer dies. Very disappointed with this product.
Response from Samsung USBy SEA Care, June 3, 2025
We understand the importance of a working dryer in your household, Howie. Let's get this taken care of.
Please refer to the resources below to rectify the vibrating issue in your dryer. Please click the link and hyperlinks for tips.
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshoot/TSG10002405/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149424458, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify the vibrating issue in your dryer. Please click the link and hyperlinks for tips.
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshoot/TSG10002405/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149424458, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Dry baby, dry..
on August 30, 2025
Posted by: In Good Fortune
[This review was collected as part of a promotion.] Love this dryer, works great, get them clothes dry...
Written by a customer while visiting Samsung US
Customer Rating
1
Do not order from Samsung’s website!
on February 11, 2021
Posted by: Eric
i ordered my washer and dryer on december 26th. they told me it would be delivered on january 20th which i accepted. a on january 19th the said they needed to reschedule delivery for the 22nd. then on the 21st they said they would deliver it on the 27th. on the 26th i got a call saying they could not longer send me the washer and dryer that i already paid for! i then had to talk to three useless samsung representatives who did absolutely nothing for me. i finally talked to one nice lady who finally got my order through and got me a delivery date for february 11th. now today as i am waiting for my delivery to be dropped off at my house i get a call saying i need to schedule my delivery! if you do want to order one of their washers or dryers don't not order it from their website.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 12, 2021
I can understand your disappointment with the situation and value your feedback greatly. If you have any other hiccups, chat with us at the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142959472
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142959472
Written by a customer while visiting Samsung US
Customer Rating
1
Caught on FIRE after 2 months
on December 10, 2020
Posted by: Zach
from boulder, co
do not buy this dryer. after a month and a half of purchasing new, the dryer started leaking water from the bottom (not from the connections). a few days after that, it started smoking and filled my house with toxic smoke in a few seconds. luckily i was right there and turned it off and unplug it before it caught my entire laundry room on fire. my air ducts are clear and was professionally installed... so i know with out a doubt it's not the dryer and not user error....I still have not been able to get it fixed or replaced...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 11, 2020
We address these types of concerns with the utmost urgency and priority. I'm just happy you are okay and able to alert us of this experience. To get this problem addressed as soon as possible, please contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142724619
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142724619
Written by a customer while visiting Samsung US
Customer Rating
5
In love whit my dryer
on July 21, 2020
Posted by: maria2343
from Holyoke
Gender:Female
[This review was collected as part of a promotion.] My experience with the dryer has been excellent, it has a cycle selection system that, among other things, can highlight bedding drying, sportswear and manual selection, this combined with a wrinkle prevention key (it is very important that this key is activated if you want your clothes to be impeccable) allows your clothes to be almost perfect and without the need for ironing. It also has a lint collection basket that allows it to stay inside, preventing it from ever going out and causing all clothes to be soiled. What I personally like is that even when you put a drying cycle on, if it is finished it detects that the clothes are wet and continues to dry until everything is completely dry. It has a load capacity that allows you to fit queen or king size comforters with the assurance that they will dry completely without having to cycle several times. On the other hand, the start buttons provide energy savings since the moment it stops being in motion, it turns off (it does not continue counting as the analogue system does), it contains a light that when you open the door, it turns on, allowing you to see even when you have the laundry light off.
Written by a customer while visiting The Insiders
Customer Rating
1
You can’t turn off the annoying system sounds
on December 17, 2020
Posted by: Kayla
from Seattle, wa
probably the worst washer and dryer i could have bought. it has the most shrill system sounds that play with every dial or click. it literally plays a 5 second jingle everytime you turn it on/off, or it times out. the best part, it can’t be turned off according to the samsung reps. though it is smart app capable, it wont go into wifi mode or pair. not worth the extra price tag.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, December 18, 2020
Have you also try contacting our Smart Things department? They would be able to assist you with this concern too. ^Pat
Smart Things (866)8132-404
Smart Things (866)8132-404
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 6000 Dryer
on July 14, 2020
Posted by: liljayp1
from Jonesboro
Gender:Male
[This review was collected as part of a promotion.] This Samsung 6000 Dryer is REALLY nice. I am pleased with all the features, large size and quiet operation. I have been able to dry large quantities of clothes with this dryer without having to increase dry time or start another dry cycle due to all the clothes not being dry. It is completely quiet when in use and the tone sounds that are heard from selecting an option or turning the knob is nice. I enjoy being able to select my own dry time and even increase the tie it takes to dry my clothes, the Quick Dry feature is my favorite because I don't have to wait for hour(s) or even lengthy minutes to get my clothes dry. The drum is large and being able to see inside by using the drum light is a very nice feature. I like the notification sound the dryer makes when my clothes are dry, the moisture sensor is an added bonus which ensures my clothes won't be over dry or damp when the cycle is complete. I like the sanitize feature which keeps the dryer free from smells and must odors, using this keeps me from doing the unwanted cleaning of the unit after several uses. I like the wrinkle free feature which keeps my clothes from coming out the dryer like crumpled up paper which eliminates me from having to iron every article that comes out when done. This dryer gets a 10 out of 10 from me, the many options, large size, efficient use and silence when in use are all top of the line benefits of using/owning this dryer. Samsung really took their time and designed this dryer with the customer in mind. I thoroughly enjoy washing/drying my clothes now and feel in complete control of my laundry tasks. Great job SAMSUNG !
Written by a customer while visiting The Insiders
Customer Rating
4
Dryer
on July 20, 2022
Posted by: Angelwings
from Florida
[This review was collected as part of a promotion.] I bought my dryer almost two weeks ago. I love how I do not have to wait and hour for it to finish drying my clothes.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US