Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
29
91%of customers recommend this product.
(
297 out of
326)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
4
Its a Dryer
on November 7, 2022
Posted by: Navi
from CHICAGO
[This review was collected as part of a promotion.] It's a dryer. It dries my clothes and it matches my washer. P
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Good dryer for 11 months
on October 30, 2022
Posted by: JoaMaxOx
from Tennessee
Good dryer and worked well for 11 months. Nice pre sets and worked like a pro until it stopped heating. Working with support to try and get it working again is a nightmare. No working dryer now going on week 3. Avoid.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 31, 2022
Thank you for your insight, JoaMaxOx. Let's check why the dryer could have stopped working.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Didn't last
on October 29, 2022
Posted by: UnHappy
from NJ
Barely lasted 1 year - began to dry very slow - had to use the timed dry and run for 100 minutes. These were not very big loads either. Then the motor had a meltdown - literally - the windings in the motor are charred. Everything smells like melted rubber/plastic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 31, 2022
Hi There,
Thank you for your review of the experience on your dryer.
Here is a link to "Clothes are not dry after using Samsung dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
I also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
You may also refer to this link about "Samsung dryer smokes or smells": https://www.samsung.com/us/support/troubleshooting/TSG01000971/
How to operate your Samsung washer and dryer: https://www.youtube.com/watch?v=pR-J0PWocN0
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Thank you for your review of the experience on your dryer.
Here is a link to "Clothes are not dry after using Samsung dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
I also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
You may also refer to this link about "Samsung dryer smokes or smells": https://www.samsung.com/us/support/troubleshooting/TSG01000971/
How to operate your Samsung washer and dryer: https://www.youtube.com/watch?v=pR-J0PWocN0
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Don’t waste your money
on October 27, 2022
Posted by: NoLoveForSamsung
Worked decent when it worked. Second one to tear up in two years…just out of warranty this time.
Response from Samsung USBy Carrie Galvan, SEA Care, October 28, 2022
Good day.
We really appreciate you taking the time to share your review with us.
From what you have described, it sounds like your Samsung refrigerator may not be covered under warranty. If you would like to schedule an appointment with Samsung, we will have one of our technicians inspect it, after which we will be able to determine whether it is eligible for warranty service and let you know what repair options are available to you.
You may also visit this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
We really appreciate you taking the time to share your review with us.
From what you have described, it sounds like your Samsung refrigerator may not be covered under warranty. If you would like to schedule an appointment with Samsung, we will have one of our technicians inspect it, after which we will be able to determine whether it is eligible for warranty service and let you know what repair options are available to you.
You may also visit this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful dryer
on October 26, 2022
Posted by: cagherna
from Neenah WI
[This review was collected as part of a promotion.] I love my new Samsung dryer. Clothes are dry with no wrinkles. It is easy to use. The music is fun when done drying to let me know it’s time to fold and put away.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung front loader washer
on October 15, 2022
Posted by: Cagherna
from Neenah WI
[This review was collected as part of a promotion.] I love this washer. Great features, quiet, good value for the money
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice Dryer
on October 14, 2022
Posted by: Britt
from Chesapeake
[This review was collected as part of a promotion.] I love this Dryer, I have the older washer that match it, and plan to purchase the newer washer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Dryer
on July 20, 2022
Posted by: Angelwings
from Florida
[This review was collected as part of a promotion.] I bought my dryer almost two weeks ago. I love how I do not have to wait and hour for it to finish drying my clothes.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US