Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
29
91%of customers recommend this product.
(
297 out of
326)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
New Gas Dryer
on April 7, 2023
Posted by: Duey
from BTown, IN
[This review was collected as part of a promotion.] Bought this recently & are very happy with all the features of it! Works great:)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works great 4 months in!!!
on April 4, 2023
Posted by: Philip
[This review was collected as part of a promotion.] I actually bought two of these for two different locations. Both were easy setup and have had zero issues to date. We installed 28Dec22.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
WIFI Feature will not work,waiting on Replacement.
on March 7, 2023
Posted by: Steven
from New Jersey
[This review was collected as part of a promotion.] WIFI Feature will not work,waiting on Replacement.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, March 8, 2023
It's more promising when an appliance performs at its best, Steven. We've shared some possible fixes for your dryer's WIFI.
Even if you aren't home when the dryer is running, it doesn't mean you can't check up on your laundry. Make sure your clothes come out perfect each time by using the SmartThings app on your phone or tablet. Please check these links for details.
Use SmartThings to control your Samsung dryer
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf
How to control your Samsung washer and dryer remotely using SmartThings | Samsung US
https://www.youtube.com/watch?v=5WXc4hIPKVQ
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Even if you aren't home when the dryer is running, it doesn't mean you can't check up on your laundry. Make sure your clothes come out perfect each time by using the SmartThings app on your phone or tablet. Please check these links for details.
Use SmartThings to control your Samsung dryer
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf
How to control your Samsung washer and dryer remotely using SmartThings | Samsung US
https://www.youtube.com/watch?v=5WXc4hIPKVQ
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on February 8, 2023
Posted by: Jimbo
from Beverly Hills, Fl
[This review was collected as part of a promotion.] This seems to be a great dryer from Samsung, Have always had Samsung products and this sure lives up to it's name.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quite and well made.
on February 7, 2023
Posted by: Mooodinoman
from Astoria, OR
[This review was collected as part of a promotion.] It works great!!! Easy to use and love the tune it plays when it is done
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth purchasing & terrible customer service
on February 7, 2023
Posted by: Lauren
from Dallas, TX
I purchased this dryer 8 months ago and it stopped working mid cycle. It now won't turn on and Samsung's warranty is with a third party, who wants me (115 pound 5.5 gal) to unstack it before they come. Absolute worst customer service and quite frankly; product.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, February 13, 2023
Hi Lauren,
We would love to have your Samsung dryer working to your expectations once again.
I have shared a Samsung link, which also includes a video that you can follow before attempting to unstack the home appliance.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
I have also shared this model's user manual. Please turn to page 45 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145447321 to help our team pull up your information.
Leo
We would love to have your Samsung dryer working to your expectations once again.
I have shared a Samsung link, which also includes a video that you can follow before attempting to unstack the home appliance.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
I have also shared this model's user manual. Please turn to page 45 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145447321 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent dryer, very nice appearance!
on February 7, 2023
Posted by: vinny the crumb
from Tampa Fl
[This review was collected as part of a promotion.] I bought this to replace my old Samsun dryer that I purchase about 13 years ago and moved around to four different homes. The new one is a great replacement, very similar "look and feel" and a little bit bigger. It's easy to run and defaults to a setting that is perfect for most washes. I hope this one gives me the extended service life that the old one did!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great capacity and features
on January 30, 2023
Posted by: wildchefbill
from Greensboro, NC
[This review was collected as part of a promotion.] I bought this 3 months ago. I love the large capacity. The choice of features is awesome. The self cleaning feature works well. Quick to dry. Fairly quiet, too.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US