Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.4
(285 Reviews)
Rating breakdown 285 reviews
5 Stars
215
4 Stars
32
3 Stars
9
2 Stars
6
1 Star
23
89%of customers recommend this product.
(
180 out of
203)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
1
RUN Far Away! Piece of junk!
on May 21, 2024
Posted by: Mary Tallant
from Alpharetta, GA
I bought this piece of hot garbage in November 2020 and had to replace the heating element in 2022. Now it gives dc and c3 errors meaning the electrical is shot and needs to be repaired again. I am not putting any more money into this piece of junk and will never buy a Samsung appliance again.
Even before it broke, the sensors were wrong, saying clothes were dry when they weren't, leaving wet clothes sitting in the dryer. I had to only use the time dry to remedy this particular problem. Would not recommend to anyone.
Even before it broke, the sensors were wrong, saying clothes were dry when they weren't, leaving wet clothes sitting in the dryer. I had to only use the time dry to remedy this particular problem. Would not recommend to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 22, 2024
Hi there,
We can feel the disappointment you have with this dryer. We are here to help you with it.
We recommend checking the resources below for steps to take when the dryer is encountering an error. Please click on the embedded words for more details.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147163780), and it will help our team pull up your information.
^Rodel
We can feel the disappointment you have with this dryer. We are here to help you with it.
We recommend checking the resources below for steps to take when the dryer is encountering an error. Please click on the embedded words for more details.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147163780), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
My worst dryer ever
on June 2, 2024
Posted by: Urie
from Orlando florida
Our washer , just arrived yesterday. The very next day we try to use it. No Heat at all . After numerous time spent troubleshooting with samsung customer care , manual and youtube.com. Same result. No heat
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, June 3, 2024
Greetings!
It's frustrating when something doesn't work as expected right out of the box, especially after trying various troubleshooting methods. We are here to help you out.
I have shared a Samsung link below that will help with your experience. The link shared below can serve as a recap to the troubleshooting steps you may have gone through. Please take your time in step number 3 which indicates that electric dryers like yours require 240 Volts to heat, anything lesser than 220 Voltage may only run the motor and the control panel but not the heating element.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance up to assistance with schedule a service technician, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147198712 to help our team pull up your information.
Leo
It's frustrating when something doesn't work as expected right out of the box, especially after trying various troubleshooting methods. We are here to help you out.
I have shared a Samsung link below that will help with your experience. The link shared below can serve as a recap to the troubleshooting steps you may have gone through. Please take your time in step number 3 which indicates that electric dryers like yours require 240 Volts to heat, anything lesser than 220 Voltage may only run the motor and the control panel but not the heating element.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance up to assistance with schedule a service technician, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147198712 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Bad
on July 25, 2024
Posted by: Bad product2
from Florida , broward
[This review was collected as part of a promotion.] I bought a dryer and Is not working very good , I tried to get in touch with Samsung and it hasn’t being possible
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Greetings,
We appreciate you sharing your experience with your Samsung dryer. We are here to help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147373910, which will help our team pull up your information.
^Rainly
We appreciate you sharing your experience with your Samsung dryer. We are here to help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147373910, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on January 2, 2025
Posted by: Arnoldz
from TX
[This review was collected as part of a promotion.] I have had this dryer for more than a month and it operates great. Easy to use panel offers a variety of drying times and you can set them manually. The dial for loads is even simpler, as you just dial to the type of clotes or load you are drying and then the time is preprgrammed for you.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
TEMPERAMENTAL
on January 6, 2025
Posted by: Repeatedly Disappointed
from Lubbock, Texas
[This review was collected as part of a promotion.] Stopped working less than a week after it arrived. Called for warranty service but it started working again. Worked great until 2 weeks ago. Stopped working again. STILL waiting on parts for warranty repair. Out of the blue started working again. Not reliable.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Ernest, SEA Care, January 9, 2025
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148117829) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148117829) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG BAD VERY BAD PRODUCTS
on February 23, 2025
Posted by: Non g
[This review was collected as part of a promotion.] I DON'T RECOMMEND THIS PRODUCT I SEND IT BACK DRYER NOT HOT NOW I HAVE TO GET ANOTHER WASHER BECAUSE MY SAMSUNG WASHER IS NOOOOOO GOOD SAMSUNG IS NOT GOOD ANY MORE
Response from Samsung USBy SEA Care, February 25, 2025
Hi Non g,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148478612) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148478612) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Happy! Happy! Happy!
on March 4, 2025
Posted by: Antonio
from El Paso Texas
[This review was collected as part of a promotion.] I bought it last year and I've never new how enjoyable doing my family's laundry could be!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Confusion in choosing the right option buttons
on April 15, 2025
Posted by: Farah
I started to use this dryer a year ago it was working ok but I don’t know why it has stopped drying the clothes properly. I have to run it for a long time to dry the clothes properly. I am also confused about the proper setting of options to choose for drying.
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Response from Samsung USBy Rodel, Samsung Care, April 18, 2025
Hi Farah,
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US