Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.4
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
157
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
20
87%of customers recommend this product.
(
135 out of
155)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
1
Bad
on July 25, 2024
Posted by: Bad product2
from Florida , broward
[This review was collected as part of a promotion.] I bought a dryer and Is not working very good , I tried to get in touch with Samsung and it hasn’t being possible
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Greetings,
We appreciate you sharing your experience with your Samsung dryer. We are here to help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147373910, which will help our team pull up your information.
^Rainly
We appreciate you sharing your experience with your Samsung dryer. We are here to help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147373910, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Never buy a Samsung again
on December 28, 2024
Posted by: Geri
from Palm Harbor Florida
[This review was collected as part of a promotion.] I bought this 5 months ago and it broke down and so far Samsung has not done anything to
Help me
Help me
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, January 28, 2025
Geri, we want to know more about what occurred with your Samsung dryer and would like to assist as soon as possible.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271041) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271041) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
TEMPERAMENTAL
on January 6, 2025
Posted by: Repeatedly Disappointed
from Lubbock, Texas
[This review was collected as part of a promotion.] Stopped working less than a week after it arrived. Called for warranty service but it started working again. Worked great until 2 weeks ago. Stopped working again. STILL waiting on parts for warranty repair. Out of the blue started working again. Not reliable.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Ernest, SEA Care, January 9, 2025
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148117829) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148117829) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Broken in 13 months.
on January 27, 2025
Posted by: So disappointed
from LA, CA
Bad product. Broken in 13 months. Just 13 months. Just passed their warranty time.
Such waist of money. I wouldn.t recommended this product to anyone.
Such waist of money. I wouldn.t recommended this product to anyone.
No, I would not recommend this to a friend.
Response from Samsung USBy Ernest, SEA Care, January 28, 2025
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148270965) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148270965) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Do not order from Samsung’s website!
on February 11, 2021
Posted by: Eric
i ordered my washer and dryer on december 26th. they told me it would be delivered on january 20th which i accepted. a on january 19th the said they needed to reschedule delivery for the 22nd. then on the 21st they said they would deliver it on the 27th. on the 26th i got a call saying they could not longer send me the washer and dryer that i already paid for! i then had to talk to three useless samsung representatives who did absolutely nothing for me. i finally talked to one nice lady who finally got my order through and got me a delivery date for february 11th. now today as i am waiting for my delivery to be dropped off at my house i get a call saying i need to schedule my delivery! if you do want to order one of their washers or dryers don't not order it from their website.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 12, 2021
I can understand your disappointment with the situation and value your feedback greatly. If you have any other hiccups, chat with us at the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142959472
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142959472
Written by a customer while visiting Samsung US
Customer Rating
1
Caught on FIRE after 2 months
on December 10, 2020
Posted by: Zach
from boulder, co
do not buy this dryer. after a month and a half of purchasing new, the dryer started leaking water from the bottom (not from the connections). a few days after that, it started smoking and filled my house with toxic smoke in a few seconds. luckily i was right there and turned it off and unplug it before it caught my entire laundry room on fire. my air ducts are clear and was professionally installed... so i know with out a doubt it's not the dryer and not user error....I still have not been able to get it fixed or replaced...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 11, 2020
We address these types of concerns with the utmost urgency and priority. I'm just happy you are okay and able to alert us of this experience. To get this problem addressed as soon as possible, please contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142724619
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142724619
Written by a customer while visiting Samsung US
Customer Rating
5
In love whit my dryer
on July 21, 2020
Posted by: maria2343
from Holyoke
Gender:Female
[This review was collected as part of a promotion.] My experience with the dryer has been excellent, it has a cycle selection system that, among other things, can highlight bedding drying, sportswear and manual selection, this combined with a wrinkle prevention key (it is very important that this key is activated if you want your clothes to be impeccable) allows your clothes to be almost perfect and without the need for ironing. It also has a lint collection basket that allows it to stay inside, preventing it from ever going out and causing all clothes to be soiled. What I personally like is that even when you put a drying cycle on, if it is finished it detects that the clothes are wet and continues to dry until everything is completely dry. It has a load capacity that allows you to fit queen or king size comforters with the assurance that they will dry completely without having to cycle several times. On the other hand, the start buttons provide energy savings since the moment it stops being in motion, it turns off (it does not continue counting as the analogue system does), it contains a light that when you open the door, it turns on, allowing you to see even when you have the laundry light off.
Written by a customer while visiting The Insiders
Customer Rating
1
You can’t turn off the annoying system sounds
on December 17, 2020
Posted by: Kayla
from Seattle, wa
probably the worst washer and dryer i could have bought. it has the most shrill system sounds that play with every dial or click. it literally plays a 5 second jingle everytime you turn it on/off, or it times out. the best part, it can’t be turned off according to the samsung reps. though it is smart app capable, it wont go into wifi mode or pair. not worth the extra price tag.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, December 18, 2020
Have you also try contacting our Smart Things department? They would be able to assist you with this concern too. ^Pat
Smart Things (866)8132-404
Smart Things (866)8132-404
Written by a customer while visiting Samsung US