Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
29
91%of customers recommend this product.
(
297 out of
326)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
Must Buy! Fits for single or family size!
on August 9, 2023
Posted by: Jason
[This review was collected as part of a promotion.] Brought this for my new house two weeks ago! Absolutely love it and it’s amazing design and functions!
Written by a customer while visiting Samsung US
Customer Rating
5
Stackable, modern, compact
on July 28, 2023
Posted by: Scott
from Atlantic Beach FL
[This review was collected as part of a promotion.] Bought to fit in laundry room to stack and save room. Sleek and compact design that looks modern.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Dryer light
on July 12, 2023
Posted by: Go4it
from Texas
I bought this dryer on 06/17/2023. It does not have a light. Is so dark inside you remove clothes blindly. I did not realize how important the light is. To get one with a light is an upgrade. so terrible nowadays.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Leo, Samsung Care, July 18, 2023
Greetings!
Let us help you with enabling the drum light on this Samsung dryer model.
We agree with you that an interior drum light is important. Please turn to page 43 of this model's user manual shared below to enable the drum light for you to see your laundry when getting them. The light will remain turned on for 2 minutes and will automatically turn off.
https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf
Should you need more assistance with this dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146031074 to help our team pull up your information.
Leo
Let us help you with enabling the drum light on this Samsung dryer model.
We agree with you that an interior drum light is important. Please turn to page 43 of this model's user manual shared below to enable the drum light for you to see your laundry when getting them. The light will remain turned on for 2 minutes and will automatically turn off.
https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf
Should you need more assistance with this dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146031074 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on June 24, 2023
Posted by: Lesley g
from Pensacola Florida
[This review was collected as part of a promotion.] Good basic stackable haven't used yet. Looks like it'll work good
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent appliance
on June 20, 2023
Posted by: Hotpuppy
from Vermont
[This review was collected as part of a promotion.] Completely happy with the dryer and its features. Dryer is efficient and attractive
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on June 20, 2023
Posted by: Nonickname
from California
[This review was collected as part of a promotion.] Had it a month totally happy
Is so efficient and quick
Dries in 1/4 the time as my old dryer
Is so efficient and quick
Dries in 1/4 the time as my old dryer
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
New Dryer
on June 19, 2023
Posted by: Kappy
[This review was collected as part of a promotion.] Not wild about the dryer. Takes longer time to dry than my previous Whirlpool.
Response from Samsung USBy Carrie Galvan, SEA Care, June 20, 2023
Greetings,
Let us help you to improve your drying experience with the dryer.
I have shared an article that can help you to improve the drying performance of your dryer, kindly watch the whole video and click all the embedded words for more steps.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Let us help you to improve your drying experience with the dryer.
I have shared an article that can help you to improve the drying performance of your dryer, kindly watch the whole video and click all the embedded words for more steps.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Response from Samsung USBy Carrie Galvan, SEA Care, June 20, 2023
Let us help you to improve your drying experience with the dryer.
I have shared an article that can help you to improve the drying performance of your dryer, kindly watch the whole video and click all the embedded words for more steps.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
I have shared an article that can help you to improve the drying performance of your dryer, kindly watch the whole video and click all the embedded words for more steps.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
It’s a lemon!
on May 26, 2023
Posted by: Cmashy
from Lynchburg, Va
I bought this a month ago and it has not worked once! I have had two repair technicians come out to try and fix it but it keeps having the same problem and will not turn back on! It has cost us time and money!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 29, 2023
Hello there,
We would love to discuss your dryer as you may need to request another service call as this is a back job.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages When you message us,
Have a great day.
-John
We would love to discuss your dryer as you may need to request another service call as this is a back job.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages When you message us,
Have a great day.
-John
Written by a customer while visiting Samsung US