Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
29
91%of customers recommend this product.
(
297 out of
326)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
Great replacement
on May 9, 2024
Posted by: Mike
from Santa Ana, CA
[This review was collected as part of a promotion.] Got this 3 weeks ago. Perfect replacement for my last Samsung dryer that lasted 15 years
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor at drying, good at making noise.
on February 28, 2024
Posted by: mb1234
Dries ok with small loads, anything more than socks and underwear and the dryer only gets them to damp at best, nowhere near dry. It is also incredibly noisey, loud mechanical noises as well as chimes that you cannot mute. You can turn off the alarm but not the high pitched horrible song it makes when you switch it on. Annoys me, my wife, the baby and the dogs. Garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 29, 2024
Hi there,
We recognize how frustrated you are about your dryer. We would love to extend our help with your experience.
Here's a link to help you figure out why your clothes are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully.
Samsung dryers are noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146903363) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We recognize how frustrated you are about your dryer. We would love to extend our help with your experience.
Here's a link to help you figure out why your clothes are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully.
Samsung dryers are noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146903363) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on February 28, 2024
Posted by: Michele
from Pa
[This review was collected as part of a promotion.] I bought this dryer and only used it six days before the motor and computer went. Dealing with Samsung to come out and fix it was a nightmare stay away!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy SEA Care, February 29, 2024
Hello Michele,
We understand the importance of having a functional dryer at home. Let us provide the help you need.
We'd be delighted to talk with you to get some information and offer assistance with your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146901972) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand the importance of having a functional dryer at home. Let us provide the help you need.
We'd be delighted to talk with you to get some information and offer assistance with your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146901972) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality and features.
on February 27, 2024
Posted by: HH24
from Charlotte, NC
[This review was collected as part of a promotion.] I bought this similar model to replace one 20+ years old. I installed it myself easily. Very pleased with the Samsung brand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great dryer & features!
on February 24, 2024
Posted by: Mrs Moon
[This review was collected as part of a promotion.] This dryeris the best! I love that it doesn't over dry my clothes & that it has a sensor that turns the dryer off when the clothes are dry. It also has a light inside the dryer so you can make sure that nothing is left inside. Great dryer!
Written by a customer while visiting Samsung US
Customer Rating
4
Washer work as promoted.
on December 12, 2023
Posted by: JimC
from Clearwater, Florida
[This review was collected as part of a promotion.] Have had the washer for about 1 month and everything seems to be working correctly.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this dryer
on November 2, 2023
Posted by: Allyce
My landlady provided this dryer. The sensor doesn't work; it turns off while clothes are very damp. Even on the hottest and longest cycles it takes forever for towels and clothes to dry.
Response from Samsung USBy SEA Care, November 3, 2023
Allyce, thank you for sharing your experience with the sensor drying of the dryer. Let me guide you to improve its performance.
Please see the link, follow the steps, and watch the video for more details.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146481907) to help our team pull up your information when you message us.
Have a great day.
^Charles
Please see the link, follow the steps, and watch the video for more details.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146481907) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Needs better design
on October 5, 2023
Posted by: Dagg
from Iowa
Less than two years old counter weights bolts snapped off breaking the weight in half ripping front door seal. Parts cost half a new one.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, SEA Care, October 5, 2023
Hello Dagg,
We understand how you feel about the cost of the parts. We want to speak to you directly to discuss the repair needed and what options we can lay for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146371129) to help our team pull up your information when you message us.
Have a great day.
-John
We understand how you feel about the cost of the parts. We want to speak to you directly to discuss the repair needed and what options we can lay for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146371129) to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US