Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
29
91%of customers recommend this product.
(
297 out of
326)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
love all the features of this drywr
on August 28, 2024
Posted by: I dont have a nickname
from tacoma washington
[This review was collected as part of a promotion.] my kenmore was replaced by insurance and I am very pleased how fast it drys our clothes and how quiet it runs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad
on July 25, 2024
Posted by: Bad product2
from Florida , broward
[This review was collected as part of a promotion.] I bought a dryer and Is not working very good , I tried to get in touch with Samsung and it hasn’t being possible
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Greetings,
We appreciate you sharing your experience with your Samsung dryer. We are here to help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147373910, which will help our team pull up your information.
^Rainly
We appreciate you sharing your experience with your Samsung dryer. We are here to help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147373910, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
4
Needed service within the 1st 100 days.
on June 9, 2024
Posted by: Kasey
from Apache Junction AZ
[This review was collected as part of a promotion.] I love all the features on my dryer. I did have to have it serviced within the first 100 days, one of the relays was stuck in the open position on the motherboard. The dryer would act like it was going to start but wouldn't fully start, it's just it kick started and did nothing. It worked a few times after unplugging and plugging back in before we were able to have a Samsung tech come out. Honestly very easy process, tech was great and got us taking care of. This is why it's a 4 star rating vs 5 star. No one wants to file a warranty claim after dropping cash like this on appliances. Zero hassle claim which was nice. Everything thing was covered under the first year warranty.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
My worst dryer ever
on June 2, 2024
Posted by: Urie
from Orlando florida
Our washer , just arrived yesterday. The very next day we try to use it. No Heat at all . After numerous time spent troubleshooting with samsung customer care , manual and youtube.com. Same result. No heat
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, June 3, 2024
Greetings!
It's frustrating when something doesn't work as expected right out of the box, especially after trying various troubleshooting methods. We are here to help you out.
I have shared a Samsung link below that will help with your experience. The link shared below can serve as a recap to the troubleshooting steps you may have gone through. Please take your time in step number 3 which indicates that electric dryers like yours require 240 Volts to heat, anything lesser than 220 Voltage may only run the motor and the control panel but not the heating element.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance up to assistance with schedule a service technician, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147198712 to help our team pull up your information.
Leo
It's frustrating when something doesn't work as expected right out of the box, especially after trying various troubleshooting methods. We are here to help you out.
I have shared a Samsung link below that will help with your experience. The link shared below can serve as a recap to the troubleshooting steps you may have gone through. Please take your time in step number 3 which indicates that electric dryers like yours require 240 Volts to heat, anything lesser than 220 Voltage may only run the motor and the control panel but not the heating element.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance up to assistance with schedule a service technician, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147198712 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome dryer
on May 27, 2024
Posted by: Mimi
[This review was collected as part of a promotion.] This was a gift from my son and I totally love it! My electric bill stayed the same and the dryer is so pretty
Written by a customer while visiting Samsung US
Customer Rating
1
RUN Far Away! Piece of junk!
on May 21, 2024
Posted by: Mary Tallant
from Alpharetta, GA
I bought this piece of hot garbage in November 2020 and had to replace the heating element in 2022. Now it gives dc and c3 errors meaning the electrical is shot and needs to be repaired again. I am not putting any more money into this piece of junk and will never buy a Samsung appliance again.
Even before it broke, the sensors were wrong, saying clothes were dry when they weren't, leaving wet clothes sitting in the dryer. I had to only use the time dry to remedy this particular problem. Would not recommend to anyone.
Even before it broke, the sensors were wrong, saying clothes were dry when they weren't, leaving wet clothes sitting in the dryer. I had to only use the time dry to remedy this particular problem. Would not recommend to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 22, 2024
Hi there,
We can feel the disappointment you have with this dryer. We are here to help you with it.
We recommend checking the resources below for steps to take when the dryer is encountering an error. Please click on the embedded words for more details.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147163780), and it will help our team pull up your information.
^Rodel
We can feel the disappointment you have with this dryer. We are here to help you with it.
We recommend checking the resources below for steps to take when the dryer is encountering an error. Please click on the embedded words for more details.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147163780), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is ok
on May 17, 2024
Posted by: Toussaint
[This review was collected as part of a promotion.] Two weeks ago, i am using my samsung dryer and i am happy
Written by a customer while visiting Samsung US
Customer Rating
5
Love this dryer
on May 12, 2024
Posted by: Anniesez
from North Carolina
[This review was collected as part of a promotion.] Love everything about this product! The sensor seems very accurate and the dryer runs quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US