Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
29
91%of customers recommend this product.
(
297 out of
326)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
Easy to use with lots of plus!
on June 11, 2025
Posted by: Y9test
from Rosemead, CA
[This review was collected as part of a promotion.] This is my 2nd Samsung product and I am enjoying my purchase!
This dryer is a more basic model, but has everything I need, from customizable settings to Sensor Dry! There are also preset settings too.
This dryer is a more basic model, but has everything I need, from customizable settings to Sensor Dry! There are also preset settings too.
There's a lint filter indicator too (looks like two overlapping grids)! I tend to clean my filter out after every use, if I remember to, but this is a great icon. Also, the lint filter is a container type, so can hold up a decent amount of lint.
The dryer itself also holds a good amount (especially given the space it takes up - not a lot).
The price is also great.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Drying is great and quiet
on June 10, 2025
Posted by: Shop house
from Atlanta,Georgia
[This review was collected as part of a promotion.] Quiet and dries fast does not save settings once complete the selected cycle it is the only downside i see compared to my previous Samsung gas model
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT DRYER
on June 3, 2025
Posted by: Rana
from Collinsville Va
[This review was collected as part of a promotion.] Great dryer, noise reduction and time saver has been a big upgrade
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
High repair bills - avoid this product
on June 2, 2025
Posted by: Howie
I have had this dryer for 3 years and every year the moisture sensor goes bad which cost +$300 to replace, so I have now spent more than the cost of the machine in repair bills. This year the drum is vibrating so badly its only a small matter of time before the dryer dies. Very disappointed with this product.
Response from Samsung USBy SEA Care, June 3, 2025
We understand the importance of a working dryer in your household, Howie. Let's get this taken care of.
Please refer to the resources below to rectify the vibrating issue in your dryer. Please click the link and hyperlinks for tips.
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshoot/TSG10002405/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149424458, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify the vibrating issue in your dryer. Please click the link and hyperlinks for tips.
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshoot/TSG10002405/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149424458, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Confusion in choosing the right option buttons
on April 15, 2025
Posted by: Farah
I started to use this dryer a year ago it was working ok but I don’t know why it has stopped drying the clothes properly. I have to run it for a long time to dry the clothes properly. I am also confused about the proper setting of options to choose for drying.
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Response from Samsung USBy Rodel, Samsung Care, April 18, 2025
Hi Farah,
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Happy! Happy! Happy!
on March 4, 2025
Posted by: Antonio
from El Paso Texas
[This review was collected as part of a promotion.] I bought it last year and I've never new how enjoyable doing my family's laundry could be!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Dryer!
on March 3, 2025
Posted by: Mads
from Portsmouth, VA
[This review was collected as part of a promotion.] Purchased about a month ago and loving it! Love all the settings and the lint trapper does an excellent job of removing pet hair!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG BAD VERY BAD PRODUCTS
on February 23, 2025
Posted by: Non g
[This review was collected as part of a promotion.] I DON'T RECOMMEND THIS PRODUCT I SEND IT BACK DRYER NOT HOT NOW I HAVE TO GET ANOTHER WASHER BECAUSE MY SAMSUNG WASHER IS NOOOOOO GOOD SAMSUNG IS NOT GOOD ANY MORE
Response from Samsung USBy SEA Care, February 25, 2025
Hi Non g,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148478612) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148478612) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US