Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.4
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
161
4 Stars
23
3 Stars
7
2 Stars
4
1 Star
21
87%of customers recommend this product.
(
137 out of
157)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
1
Not worth purchasing & terrible customer service
on February 7, 2023
Posted by: Lauren
from Dallas, TX
I purchased this dryer 8 months ago and it stopped working mid cycle. It now won't turn on and Samsung's warranty is with a third party, who wants me (115 pound 5.5 gal) to unstack it before they come. Absolute worst customer service and quite frankly; product.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, February 13, 2023
Hi Lauren,
We would love to have your Samsung dryer working to your expectations once again.
I have shared a Samsung link, which also includes a video that you can follow before attempting to unstack the home appliance.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
I have also shared this model's user manual. Please turn to page 45 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145447321 to help our team pull up your information.
Leo
We would love to have your Samsung dryer working to your expectations once again.
I have shared a Samsung link, which also includes a video that you can follow before attempting to unstack the home appliance.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
I have also shared this model's user manual. Please turn to page 45 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145447321 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Broke after one year
on April 17, 2023
Posted by: BHensley
from Plano, TX
Was amazing until it stopped working exactly three weeks after the 12 month warranty ran out. 13 months is TOO SOON to be requiring repair for an appliance we don’t even use every day. Ridiculous not dependable.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, April 18, 2023
Thank you for letting us know about what happened to your dryer, BHensley.
You can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
You can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
It’s a lemon!
on May 26, 2023
Posted by: Cmashy
from Lynchburg, Va
I bought this a month ago and it has not worked once! I have had two repair technicians come out to try and fix it but it keeps having the same problem and will not turn back on! It has cost us time and money!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 29, 2023
Hello there,
We would love to discuss your dryer as you may need to request another service call as this is a back job.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages When you message us,
Have a great day.
-John
We would love to discuss your dryer as you may need to request another service call as this is a back job.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages When you message us,
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Dryer light
on July 12, 2023
Posted by: Go4it
from Texas
I bought this dryer on 06/17/2023. It does not have a light. Is so dark inside you remove clothes blindly. I did not realize how important the light is. To get one with a light is an upgrade. so terrible nowadays.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Leo, Samsung Care, July 18, 2023
Greetings!
Let us help you with enabling the drum light on this Samsung dryer model.
We agree with you that an interior drum light is important. Please turn to page 43 of this model's user manual shared below to enable the drum light for you to see your laundry when getting them. The light will remain turned on for 2 minutes and will automatically turn off.
https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf
Should you need more assistance with this dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146031074 to help our team pull up your information.
Leo
Let us help you with enabling the drum light on this Samsung dryer model.
We agree with you that an interior drum light is important. Please turn to page 43 of this model's user manual shared below to enable the drum light for you to see your laundry when getting them. The light will remain turned on for 2 minutes and will automatically turn off.
https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf
Should you need more assistance with this dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146031074 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on September 4, 2023
Posted by: Eddy
[This review was collected as part of a promotion.] Some when you dry heave linen don't dry so good but over all is good
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this dryer
on November 2, 2023
Posted by: Allyce
My landlady provided this dryer. The sensor doesn't work; it turns off while clothes are very damp. Even on the hottest and longest cycles it takes forever for towels and clothes to dry.
Response from Samsung USBy SEA Care, November 3, 2023
Allyce, thank you for sharing your experience with the sensor drying of the dryer. Let me guide you to improve its performance.
Please see the link, follow the steps, and watch the video for more details.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146481907) to help our team pull up your information when you message us.
Have a great day.
^Charles
Please see the link, follow the steps, and watch the video for more details.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146481907) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on February 28, 2024
Posted by: Michele
from Pa
[This review was collected as part of a promotion.] I bought this dryer and only used it six days before the motor and computer went. Dealing with Samsung to come out and fix it was a nightmare stay away!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy SEA Care, February 29, 2024
Hello Michele,
We understand the importance of having a functional dryer at home. Let us provide the help you need.
We'd be delighted to talk with you to get some information and offer assistance with your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146901972) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand the importance of having a functional dryer at home. Let us provide the help you need.
We'd be delighted to talk with you to get some information and offer assistance with your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146901972) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Poor at drying, good at making noise.
on February 28, 2024
Posted by: mb1234
Dries ok with small loads, anything more than socks and underwear and the dryer only gets them to damp at best, nowhere near dry. It is also incredibly noisey, loud mechanical noises as well as chimes that you cannot mute. You can turn off the alarm but not the high pitched horrible song it makes when you switch it on. Annoys me, my wife, the baby and the dogs. Garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 29, 2024
Hi there,
We recognize how frustrated you are about your dryer. We would love to extend our help with your experience.
Here's a link to help you figure out why your clothes are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully.
Samsung dryers are noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146903363) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We recognize how frustrated you are about your dryer. We would love to extend our help with your experience.
Here's a link to help you figure out why your clothes are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using a Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully.
Samsung dryers are noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146903363) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US