Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.5
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
29
91%of customers recommend this product.
(
297 out of
326)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
Beautiful dryer
on June 27, 2025
Posted by: EAK1
from Wichita Falls
[This review was collected as part of a promotion.] Product is beautiful! Has wonderful features. So happy I ungraded from my old system.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Dryer
on June 26, 2025
Posted by: GRTYank
[This review was collected as part of a promotion.] amazing dryer, wow. so efficient and silent. Love it. Reminds me of the one I bought in 2014. Unfortunately, it died after 11 years, the motor went out. Seems like the top of this dryer gets warmer compared to the older model.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Needs work
on June 20, 2025
Posted by: newdryerplease
from Vancouver, WA
[This review was collected as part of a promotion.] Although installation was simple, the drying of clothes takes longer than the provided option on the display.
We have had to call for service twice because the drum belt kept falling off. The first time, there seemed to be a little piece of tape holding the tension wheel in place on the motor. the second time, the repairman stated that the belt had been frayed as if it were a 5-10 year-old belt.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy SEA Care, June 20, 2025
Good day,
We appreciate your patience in dealing with this matter. We want to speak with you more about your experience and determine what steps can be taken to help with your Samsung dryer's fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149663278, to help our team locate your information when you message us.
Have a great day.
-John
We appreciate your patience in dealing with this matter. We want to speak with you more about your experience and determine what steps can be taken to help with your Samsung dryer's fix.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149663278, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Nice dryer
on June 19, 2025
Posted by: Arleen
from Suffolk, va
[This review was collected as part of a promotion.] Easy to operate many settings available to get the right dryness
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Larger than expected
on June 18, 2025
Posted by: SamsungLoyal
[This review was collected as part of a promotion.] Love the look and feel of the dryer and the feature set. We bought this to replace our existing dryer that started rattling. Install was easy enough, but the size was deeper than expected. I should have measured but thought it would be relatively similar to my Neptune.
In terms of performance, it takes a bit longer than I would want to dry large loads. It isn’t significantly slower than my previous so we are okay. Just wanted to inform that it may be good to limit load size.
Written by a customer while visiting Samsung US
Customer Rating
4
Works fairly well!
on June 18, 2025
Posted by: Jagillidan
from Allentown pa
[This review was collected as part of a promotion.] Good basic dryer! Nothing too crazy here and sometimes you need to run it twice for heavier items, but overall a decently priced dryer that should last awhile!
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Total dryness
on June 18, 2025
Posted by: Lcardine
from Gary,IN
[This review was collected as part of a promotion.] This dryer is amazing I couldn’t believe how dry I thought my clothes were before but with this new one I’m upset I waited so long to get this one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Super annoying thumping when tumbling
on June 17, 2025
Posted by: Anonymous
from New Jersey
Lifelong Samsung user BUT the 7.5 cu. ft. Electric Dryer has just about gotten on my last nerve. From day one when the dryer tumbles it hits the outside of the dryer metal part making a thumping noise. It’s super annoying and not the least but quiet. You can actually see and feel it hit the sides as it’s tumbling. Unacceptable for the amount of money things costs these days. I’ve googled other reviews and turns out I’m not alone with this problem. Sounds like a defect and should not be sold in this condition. If your looking for a quiet tumble dryer this is NOT a the best choice,
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy SEA Care, June 20, 2025
Hello there,
We aim to ensure your dryer always functions at its best. Let's help you.
We recommend following the resources below to rectify your concern with your dryer. Please browse over the hyperlink and watch the embedded video for tips.
Samsung dryer is noisy (see "Thumping sound"):
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10004802/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149659250, to help our team locate your information when you message us.
Have a great day.
-John
We aim to ensure your dryer always functions at its best. Let's help you.
We recommend following the resources below to rectify your concern with your dryer. Please browse over the hyperlink and watch the embedded video for tips.
Samsung dryer is noisy (see "Thumping sound"):
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10004802/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149659250, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US