Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.4
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
161
4 Stars
23
3 Stars
7
2 Stars
4
1 Star
21
87%of customers recommend this product.
(
137 out of
157)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
Very quiet running
on January 14, 2025
Posted by: Flynhi
[This review was collected as part of a promotion.] We purchased this washer and dryer about a month ago and we are very pleased with how smooth and quiet they both are
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Dryer
on January 30, 2025
Posted by: BigDee
from Babylon N.Y.
[This review was collected as part of a promotion.] This machine dries clothes well it is quiet and does not take all day to dry a load of clothes like my previous dryer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on February 9, 2025
Posted by: Satisfied
[This review was collected as part of a promotion.] quiet and very fast. Installation was very simple
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG BAD VERY BAD PRODUCTS
on February 23, 2025
Posted by: Non g
[This review was collected as part of a promotion.] I DON'T RECOMMEND THIS PRODUCT I SEND IT BACK DRYER NOT HOT NOW I HAVE TO GET ANOTHER WASHER BECAUSE MY SAMSUNG WASHER IS NOOOOOO GOOD SAMSUNG IS NOT GOOD ANY MORE
Response from Samsung USBy SEA Care, February 25, 2025
Hi Non g,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148478612) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148478612) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Dryer!
on March 3, 2025
Posted by: Mads
from Portsmouth, VA
[This review was collected as part of a promotion.] Purchased about a month ago and loving it! Love all the settings and the lint trapper does an excellent job of removing pet hair!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy! Happy! Happy!
on March 4, 2025
Posted by: Antonio
from El Paso Texas
[This review was collected as part of a promotion.] I bought it last year and I've never new how enjoyable doing my family's laundry could be!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest feature: moisture sensor
on April 15, 2025
Posted by: Rhikitty
[This review was collected as part of a promotion.] I like my Samsung dryer as it dries and fluffs the clothes. The heavier clothes need more time but almost all of the clothes are dry on the first go around. I have had only one issue with this dryer and it was fixed quickly by a Samsung tech, clean the moisture sensor with a cloth or alcohol wipe to get wax from wash softener.
Written by a customer while visiting Samsung US
Customer Rating
3
Confusion in choosing the right option buttons
on April 15, 2025
Posted by: Farah
I started to use this dryer a year ago it was working ok but I don’t know why it has stopped drying the clothes properly. I have to run it for a long time to dry the clothes properly. I am also confused about the proper setting of options to choose for drying.
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?
Response from Samsung USBy Rodel, Samsung Care, April 18, 2025
Hi Farah,
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this dryer. We are here to help you.
Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US