Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.4
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
157
4 Stars
23
3 Stars
6
2 Stars
4
1 Star
20
87%of customers recommend this product.
(
135 out of
155)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
5
gas dryer
on February 24, 2021
Posted by: mrjam
from jersey city nj
[This review was collected as part of a promotion.] I am very happy so far with my new Samsung gas dryer and I got a five-year plan so I don't get stuck with a bill to fix it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Ridiculously loud operating tunes
on July 17, 2021
Posted by: mkker
from SC
this is the most annoying dryer ever. every adjustment is accompanied by loud sounds. the worst is the laundry done sound. that song is easily 30 seconds long. there is no option to turn it off or lower the volume. it's pure torture. i'm also not happy how it dries. laundry get's bundled up (sheets) and part of it may still be moist, thought it stopped and sensed all is dry. i also don't like that if you changed your mind about an option, like you wanted wrinkle prevent and forgot to push that button, you have to turn the unit off and then on again and turn the dial to the program you want, first. but particularly the sound makes me think twice to ever buy samsung again. what were they thinking?
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, July 19, 2021
This is great feedback to approve off on and I can see where you are coming from. Unfortunately, this model can't adjust the volume, but we will build off this feedback. If you notice the clothes are still not coming out dry. You can use these tips in the link below to help with that concern. Thanks again for the detailed review. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Written by a customer while visiting Samsung US
Customer Rating
4
Descent Dryer
on January 3, 2022
Posted by: Anonymous
from Lancaster
[This review was collected as part of a promotion.] Fairly affordable with descent functions. Do not like some of the preset functions because unable to make changes with the time or temperature levels. Great for large loads.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Suckd
on January 3, 2022
Posted by: Hateit
from Fort Dodge iowa
[This review was collected as part of a promotion.] Wish I saved my money this thing sucks at drying makes noises
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 10, 2022
I don't like you that you are having an unpleasant experience with the dryer. I know this must be hard for you. I have some troubleshooting steps for your concerns. Check out the link below. ^Pat
http://www.samsung.com/us/support/troubleshooting/TSG01000979/
http://www.samsung.com/us/support/troubleshooting/TSG01000999/
http://www.samsung.com/us/support/troubleshooting/TSG01000979/
http://www.samsung.com/us/support/troubleshooting/TSG01000999/
Written by a customer while visiting Samsung US
Customer Rating
1
Didn't last
on October 29, 2022
Posted by: UnHappy
from NJ
Barely lasted 1 year - began to dry very slow - had to use the timed dry and run for 100 minutes. These were not very big loads either. Then the motor had a meltdown - literally - the windings in the motor are charred. Everything smells like melted rubber/plastic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 31, 2022
Hi There,
Thank you for your review of the experience on your dryer.
Here is a link to "Clothes are not dry after using Samsung dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
I also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
You may also refer to this link about "Samsung dryer smokes or smells": https://www.samsung.com/us/support/troubleshooting/TSG01000971/
How to operate your Samsung washer and dryer: https://www.youtube.com/watch?v=pR-J0PWocN0
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Thank you for your review of the experience on your dryer.
Here is a link to "Clothes are not dry after using Samsung dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
I also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
You may also refer to this link about "Samsung dryer smokes or smells": https://www.samsung.com/us/support/troubleshooting/TSG01000971/
How to operate your Samsung washer and dryer: https://www.youtube.com/watch?v=pR-J0PWocN0
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
WORST DRYER IN THE WORLD
on January 17, 2023
Posted by: Diana
from Rialto, CA
[This review was collected as part of a promotion.] I bought this 9 months ago and had issues with it since the beginning, it will just work when it wanted to. Now in cold weather/winter, it is dead and doesn't want to work at all.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Camille , Samsung Care, January 24, 2023
We all know a working dryer is needed to have dry clothes, Diana. Let's have the dryer back up and running.
When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. Please check these links for details.
Samsung dryer will not turn on or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
How to fix a dryer that won't start | Samsung US
https://www.youtube.com/watch?v=78lJFJkU7hI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145375908) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. Please check these links for details.
Samsung dryer will not turn on or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
How to fix a dryer that won't start | Samsung US
https://www.youtube.com/watch?v=78lJFJkU7hI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145375908) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth purchasing & terrible customer service
on February 7, 2023
Posted by: Lauren
from Dallas, TX
I purchased this dryer 8 months ago and it stopped working mid cycle. It now won't turn on and Samsung's warranty is with a third party, who wants me (115 pound 5.5 gal) to unstack it before they come. Absolute worst customer service and quite frankly; product.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, February 13, 2023
Hi Lauren,
We would love to have your Samsung dryer working to your expectations once again.
I have shared a Samsung link, which also includes a video that you can follow before attempting to unstack the home appliance.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
I have also shared this model's user manual. Please turn to page 45 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145447321 to help our team pull up your information.
Leo
We would love to have your Samsung dryer working to your expectations once again.
I have shared a Samsung link, which also includes a video that you can follow before attempting to unstack the home appliance.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
I have also shared this model's user manual. Please turn to page 45 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145447321 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Broke after one year
on April 17, 2023
Posted by: BHensley
from Plano, TX
Was amazing until it stopped working exactly three weeks after the 12 month warranty ran out. 13 months is TOO SOON to be requiring repair for an appliance we don’t even use every day. Ridiculous not dependable.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, April 18, 2023
Thank you for letting us know about what happened to your dryer, BHensley.
You can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
You can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US