Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Average customer rating
4.6
(449 Reviews)
Rating breakdown 449 reviews
5 Stars
356
4 Stars
47
3 Stars
11
2 Stars
8
1 Star
27
92%of customers recommend this product.
(
297 out of
324)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Ventless Hybrid Heat Pump Electric Dryer with Sensor Dry - White
Customer Rating
1
Broken in 13 months.
on January 27, 2025
Posted by: So disappointed
from LA, CA
Bad product. Broken in 13 months. Just 13 months. Just passed their warranty time.
Such waist of money. I wouldn.t recommended this product to anyone.
Such waist of money. I wouldn.t recommended this product to anyone.
No, I would not recommend this to a friend.
Response from Samsung USBy Ernest, SEA Care, January 28, 2025
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148270965) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148270965) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
High repair bills - avoid this product
on June 2, 2025
Posted by: Howie
I have had this dryer for 3 years and every year the moisture sensor goes bad which cost +$300 to replace, so I have now spent more than the cost of the machine in repair bills. This year the drum is vibrating so badly its only a small matter of time before the dryer dies. Very disappointed with this product.
Response from Samsung USBy SEA Care, June 3, 2025
We understand the importance of a working dryer in your household, Howie. Let's get this taken care of.
Please refer to the resources below to rectify the vibrating issue in your dryer. Please click the link and hyperlinks for tips.
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshoot/TSG10002405/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149424458, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify the vibrating issue in your dryer. Please click the link and hyperlinks for tips.
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshoot/TSG10002405/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149424458, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
New dryer poor wuality
on September 15, 2025
Posted by: Unhappy customer
[This review was collected as part of a promotion.] I purchased a brand new Samsung dryer it worked for 3 loads of clothes started giving error code that door was open while it was running and then stopped heating contacted Samsung 3 weeks later still have brand new broken dryer with the same line someone will contact you in 24 to 48 hours every time you call
Response from Samsung USBy SEA Care, September 17, 2025
Hello there, We aim to provide you with a hassle-free experience while using your dryer. Let us help you. We recommend consulting the resources below to address any performance issues with your dryer. Please click on the links and hyperlinks, and watch the instructional video (if available) for helpful tips. The Samsung dryer displays an error code (Please choose the exact error that you are seeing in your dryer): https://www.samsung.com/us/support/troubleshoot/TSG10001006/
The dryer has no heat at all: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150748685 to help our team locate your information. Have a great day. -John
The dryer has no heat at all: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150748685 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Great in function all nice
on December 4, 2025
Posted by: Syed
from Florida
[This review was collected as part of a promotion.] Very nice and smooth function great machine.space is perfect too
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet
on December 30, 2025
Posted by: Herb13
from Homer Glen Illinois
[This review was collected as part of a promotion.] Like the moisture sensor, little noise and quality dry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on March 4, 2026
Posted by: Jeffyjeff
from Portland, Oregon
[This review was collected as part of a promotion.] This dryer has changed my life. My old dryer was noisy and took forever to get items dried. The samsung dryer is quiet, efficient, and even saved me some space. Who knew laundry could be something other than a chore.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not great
on April 23, 2026
Posted by: Jmears46
from Zanesville, Ohio
[This review was collected as part of a promotion.] This dryer isn't great. You have to run it on a one hour cycle on highest hear setting in order to dry a load of clothes.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy Nicole, Samsung, May 5, 2026
Hello Jmears46,
This emphasizes the expectation that daily performance should support a predictable routine.
For this model, drying time is designed to adjust automatically based on airflow, load size, and cycle selection, so needing extended time often points to setup or load‑related factors rather than the dryer’s core operation.
Proper airflow, correct load sizing, and routine lint and vent checks all play an important role in supporting consistent drying results.
This guide covers steps for improving drying performance.
https://www.samsung.com/us/support/troubleshoot/TSG10002107/
If the suggested steps don’t help improve drying consistency, connecting with Samsung Care allows our team to review your dryer model and help determine next steps based on how the unit is currently operating.
Please keep this reference number for your records: 1152453852. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
Nicole
Samsung Care
This emphasizes the expectation that daily performance should support a predictable routine.
For this model, drying time is designed to adjust automatically based on airflow, load size, and cycle selection, so needing extended time often points to setup or load‑related factors rather than the dryer’s core operation.
Proper airflow, correct load sizing, and routine lint and vent checks all play an important role in supporting consistent drying results.
This guide covers steps for improving drying performance.
https://www.samsung.com/us/support/troubleshoot/TSG10002107/
If the suggested steps don’t help improve drying consistency, connecting with Samsung Care allows our team to review your dryer model and help determine next steps based on how the unit is currently operating.
Please keep this reference number for your records: 1152453852. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Drys fast
on August 10, 2020
Posted by: amber179
from Boardman
Gender:Female
[This review was collected as part of a promotion.] Dryer is large capacity, drys my king size bedding in one load with no problem. It is very quiet! I love the sanatize feature! The controls are very easy to follow, led panel let's you know the remaining time. You can dry a large capacity all at once, cutting down on time. I got the stacking kit, which saves space. Kit was easily installed. I love the blue LED lighting inside the dryer! Easy to see! I like the looks of the sleek design! I highly recommended
Written by a customer while visiting The Insiders
