Customer reviews from bissell.com
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
2
It techinically does its job, just not well.
on February 7, 2023
Posted by: Tanaya
from San Jose CA
Verified Purchase:No
[This review was collected as part of a promotion.] I have had my Crosswave for a year and a half. I have ceramic tiles and I have pets. I have used my crosswave dozens of times. My issue is that it does disperse cleaning fluid onto the floor and the brushroll does spin over the tile as I push it. I think the problem is that the brushroll is not pressed tightly enough against the floor and/or the suction is not strong enough. I will dispense about a third of the solution in one use. None of it will end up back in the dirty water reservoir. I get that the brushroll is absorbing some of it, but some should get captured/sucked up into the dirty water reservoir. Additionally, ill see dirty streaks pretty much no matter how many passes I made, and when I am done, the floors are still pretty damp (which makes the dirty water streaks more noticable). Lastly, ill go over the same area after with my bissell steam mop and the pads will be pretty dirty, so I am sure the crosswave is leaving dirt behind. First thought would be a suction issue, but my crosswave actually broke about 8 months ago (was making a high pitched noise), and I sent it in for repair under the warranty I puchased from the retail store I purchased it from. When I got my Crosswave back, right out of the box, it worked just as I described (which is also how it worked out of the box when it was new). Again, I think the crosswave works, but I think it just isnt heavy duty enough for super dirty floors. Its more for the cereal and milk spills you see in the demo videos. Quick spills over generally clean floors. I see bissell just released a crosswave with steam. At first I was super excited, thinking i'll be able to eliminate the use of my bissell mop. But if the washing/suction abilities are the same, the steam won't really matter.
Pros: Quick cleanup
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, February 11, 2023
Thanks for your feedback, Tanaya. We're happy to provide some troubleshooting steps to improve the results with your CrossWave! Please contact us anytime at support.bissell.com.
Written by a customer while visiting bissell.com
Customer Rating
5
Does a good job
on February 15, 2023
Posted by: Tres
from Indiana
Verified Purchase:No
[This review was collected as part of a promotion.] First thing I need to say is I did not buy this machine expecting it to do a major vacuuming job. We do a good vacuuming with our Miele vacuum for major, thorough cleaning. I did buy it to be able to mop the floors without having to get down on all fours. Bad back and arthritis in shoulder makes mopping floors a real chore. It's easy enough to operate so we can clean up every day or few days as needed. We do have to hand clean well next to the floor trim and underneath the cabinets about every 1-2 weeks because the machine isn't going to be that precise. I don't think there's a machine out there that does, even the $1000. industrial.ones. It has very good instructions about cleaning the machine and rollers after using. Even when you use a regular sponge mop or other material you need to clean it thoroughly and clean the mop bucket after mopping or it's gonna stink and not clean the floors, so it stands to reason that you must clean the receiving tank and the roller, just like you have change bags or clean the receiving container on your vacuum. It is a bit noisy, but I expected that because it's a machine that dispenses hot water for mopping and vacuums at the same time. It's easy to take apart and put back together. If one does proper maintenance I feel like this machine will serve one well. It has made cleaning the floors so much easier for my daughter and granddaughters who clean my floors. They both say it's not for deep cleaning. More fore general upkeep. We do not use this on the hardwood floors as most hardwood manufacturers do not recommend. Tile or linoleum only. Yes I am blessed.
Pros: Easy to use, Lightweight, Pet Cleanup, Quick cleanup, Removes pet odor, Removes Stains and Spots, Would Recommend, good for general up keep
Cons: High Traffic Areas, Small Spaces, Tile Floors
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
1
I would not buy this again ever
on February 22, 2023
Posted by: Maine girl
from Maine
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this thinking it would be great for daily little vacuums and occasional wash & vacuum. I found out shortly after it was a mistake. It doesn't vacuum like at all. I get very little dirt up and when I think I did it turns out I didn't and when I move the vacuum it was all under it. I clean it every use but it doesn't matter. It doesn't work very good. I'm so disappointed as someone who lives a a fixed income and wasted my money I wanted to leave an honest review before someone else buys this thinking it's great. I like that it is light, easy to use and small to store I just wish it worked like some of the reviews say.
Pros: Lightweight
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, February 28, 2023
The CrossWave is not meant for dry vacuuming. Here's a link to helpful how-to videos on how to use your CrossWave: https://support.bissell.com/app/answers/topics/p/67614/c/67098 Please call us if we can help at 1-800-237-7691.
Written by a customer while visiting bissell.com
Posted by: Gordon
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's a great machine, makes my life easier, it's like winning the sweepstakes. Have owned three units over the years. Love them all never been disappointed. The bundle helps get cleaning immediately. Loved the results.
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Posted by: Andrea
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This works so well, surprised at how much it really picks up dirt and shines through floor! I wish the unit was lower in price for the cordless one, but this works really well!
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Posted by: Paola
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it just aves so much time and now I can get my kids involved easily lol
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
5
I am over the moon happy with my new CrossWave!
on March 12, 2023
Posted by: Drew5200
from Freelandville Indiana
Verified Purchase:No
[This review was collected as part of a promotion.] I have 3 small dogs in my house. I would broom sweep, then swiffer sweep then run the vacuum over my floors afterwards I would hand wash the floors. Even after all that sweeping there would dog hairs on my floor. It drove me crazy. I am 64 and have bought many gadgets that made big promises that did not come true. I finally tried the CrossWave and it is a miracle! It works. Dog hair gets sucked up and my floor gets cleaned at the same time. Finally a product that delivers on it's promise! Thank you Bissell
Pros: Pet Cleanup
Cons: Area Rugs, Carpet, Hardwood Floors, High Traffic Areas, Living Room, Multi-Surface, Small Spaces, Tile Floors
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Posted by: Patricia
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Glad i purchased this machine. Told family and friends how wonderful my floors look after using it. Don't miss getting out mop and bucket to clean the tile and hardwood floors.
I would recommend this to a friend!
Written by a customer while visiting bissell.com