Customer reviews from BISSELL Homecare
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Posted by: Gordon
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Crosswave is amazing. So quick to pull out and use, and cleans up really well. Spilled some Cheerios and milk, the Crosswave swept it right up and cleaned the floor and left it dry. The clean up is great too. Just add the water to the tray run it for a bit, and like magic, it's clean and ready to go for the next clean up.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Gaylene
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cleans very well except for close to the walls. I still have to clean those areas my hand.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Piece of junk
on December 28, 2020
Posted by: Tired and Frustrated
from Syracuse, NY
Verified Purchase:No
I got this product for myself for Christmas with high hopes after seeing so many positive reviews. I have never been more disappointed and angered about a product. I will never buy Bissell ever again. I assembled it exactly as directed, filled the water to the indicated line, and then added Bissell floor cleaner to its indicated line. As soon as I clicked it on, it let out a high-pitched, continuous squeal that was so bad I grabbed my noise canceling headphones to wear while using it and it still cut through. It's about as loud as a contracting wet-dry vac but much more high-pitched. I had to go over a section 3-4 times with just the vacuum to collect what was a minimal amount of dust & pet hair. Afterwards came the worst part - the "mop" itself. The solution came out in uneven streaks the entire time I tried to mop and didn't clean the floors at all. In fact, my laminate floors are now covered in a weird sticky film - like dried juice. Disgusting. If there's a dirty spot on your floor you want to clean quickly with this machine, forget it. I ran it slowly over a spot in my kitchen no less than 5 times. It would not clean it at all. I got so frustrated that I just grabbed a wet rag and wiped it up in seconds. It took me 45 minutes to ATTEMPT to clean a single hallway and it left it dirtier than it was before. I'm currently getting ready to try and scrub by hand whatever this piece of junk sprayed all over. Do not waste your money. Trust me.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
We're sorry to hear of your experience, but it sounds like your CrossWave wasn't working properly. If you still have it, please give us a call so we can help under your warranty! 1-800-237-7691
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Love it!
on June 13, 2024
Posted by: Lynne
from Bethany Beach Delaware
Verified Purchase:No
[This review was collected as part of a promotion.] I am thrilled with my CrossWave. I was amazed at how well it cleaned my rugs. It worked better than my Shark Upright Vaccum. I love that I don't need to vacuum and then mop. Saves time and effort.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Judith
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product works better than I anticipated it would.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Nancy
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I used the Crosswave hard floor cleaner for the first time a week ago. What a difference! I have hard tile floors in the kitchen, laundry room, and bathrooms. The grout was deep gray instead of white. Cleaning the kitchen tile with the Crosswave liquid cleaner in the machine produced deep gray water in the waste tank from years of ineffective cleaning methods. I hope to clean frequently until I can get to the creamy color in the grout and fairly clear water in the waste tank. In the meantime, the kitchen floor is shiny, squeaky clean! The lanai has endured wind blown dust for nearly two years, due to land development behind our home. Also, a plant has blown over three times in the last two months, scattering a fine layer of black silt on the linoleum. Mopping wasn't making much of a difference, or even scrubbing on my hands and knees with a brush. With the leftover cleaning water in the tank and a clean, empty waste tank, I headed out to clean as much as possible. The waste water was muddy black. I used clear water to make a second sweep of the area, which produced more muddy water. This machine really gets to the bottom of the dirt! I knew to use Bissell liquid cleaner in the machine, but it wasn't clear that it had to be the Crosswave brand. So, all week I've been waiting for the shipment of the correct bottles to arrive. This is notable because my mother threw away her Hoover steam cleaner and is waiting to see what my new Bissell will do on her kitchen floor. If she sees an improvement, she will buy a Crosswave, also. I read the reviews and am aware of the pitfalls with this model. I chose to buy it anyway, because there isn't anything as effective for the price. I bought a little Bissell rug spot cleaner a few years ago for our daughter. It's efficient and easy to use, so I was already leaning toward a Bissell product. I would buy this product again.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Buster
from Owensboro Ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] Uses minimal storage space. Easy to use. Light weight. One does not have to do a lot of scrubbing and pushing. Vacuum does all the work.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Brian
from Undisclosed
Verified Purchase:Yes
Hardwood floors throughout the house. Sea few small area rugs. Easy to use, set up and empty. The floor was cleaner than it ever has been by mopping. I love the way it mops and vacuums. This did not save a lot of time but it was far more efficient and did a much better job. You will be surprised at how dirty your floors mad area rugs are.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare