Customer reviews from BISSELL Homecare
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
5
I have recommended the CrossWave to several people!
on August 24, 2020
Posted by: Karen
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] With hard surface flooring and area rugs, I was switching devices to keep things clean and fresh. With a push of a button I can use the CrossWave throughout a room. After one use I found my kitchen laminate floor to be cleaner, without streaks and residue. Maintenance of the CrossWave is simple and takes little time. I am extremely pleased with the purchase.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Can't get both sides of cleaning head to squirt wsyer'
on May 19, 2021
Posted by: Mag
from Utah
Verified Purchase:No
I wish I could find out how to repair squirting process on one side of machine ! Yes I have taken it apart and cleaned areas sending water out!
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Hi Mag. Sorry you're having spray issues, but your CrossWave has warranty coverage and we'd be happy to help! Please reach out to our Consumer Care team at https://support.bissell.com/ or 1-800-237-7691.
Written by a customer while visiting BISSELL Homecare
Posted by: judithann
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] well i'm 75 years old and this is alot easier then a mop ..I love it .
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: George
from Undisclosed
Verified Purchase:Yes
I sweep and mop everyday. When I got the crosswave and used it....I was shocked! There was so much it picked up that I could not see! I love it! I could not imagine life without it!!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
I would buy this product, and probably will, again.
on February 13, 2022
Posted by: James
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great for easily and effectively cleaning hard floors; also easy to clean afterwards.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
It techinically does its job, just not well.
on February 7, 2023
Posted by: Tanaya
from San Jose CA
Verified Purchase:No
[This review was collected as part of a promotion.] I have had my Crosswave for a year and a half. I have ceramic tiles and I have pets. I have used my crosswave dozens of times. My issue is that it does disperse cleaning fluid onto the floor and the brushroll does spin over the tile as I push it. I think the problem is that the brushroll is not pressed tightly enough against the floor and/or the suction is not strong enough. I will dispense about a third of the solution in one use. None of it will end up back in the dirty water reservoir. I get that the brushroll is absorbing some of it, but some should get captured/sucked up into the dirty water reservoir. Additionally, ill see dirty streaks pretty much no matter how many passes I made, and when I am done, the floors are still pretty damp (which makes the dirty water streaks more noticable). Lastly, ill go over the same area after with my bissell steam mop and the pads will be pretty dirty, so I am sure the crosswave is leaving dirt behind. First thought would be a suction issue, but my crosswave actually broke about 8 months ago (was making a high pitched noise), and I sent it in for repair under the warranty I puchased from the retail store I purchased it from. When I got my Crosswave back, right out of the box, it worked just as I described (which is also how it worked out of the box when it was new). Again, I think the crosswave works, but I think it just isnt heavy duty enough for super dirty floors. Its more for the cereal and milk spills you see in the demo videos. Quick spills over generally clean floors. I see bissell just released a crosswave with steam. At first I was super excited, thinking i'll be able to eliminate the use of my bissell mop. But if the washing/suction abilities are the same, the steam won't really matter.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, February 11, 2023
Thanks for your feedback, Tanaya. We're happy to provide some troubleshooting steps to improve the results with your CrossWave! Please contact us anytime at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: Susan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am loving my CrossWave! Because our home is almost entirely hard floors with area rugs, I am able to get all of the floors clean without sloshing buckets, gross mops, and the occasional scrub brush for tough spots!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Brush roller mechanism stopped working
on June 14, 2020
Posted by: Pam
from Inland Empire, CA
Verified Purchase:No
Purchased this product 18 months ago. Used it every two weeks over approx 1000sq feet of hardwood flooring. Occasionally, cleaned small rugs. Today, mechanism that turns brush roller stopped working. I can move the gear manually but when plugged in, roller does not move. Will not purchase this product again.
No, I would not recommend this to a friend.
Written by a customer while visiting BISSELL Homecare