Customer reviews from BISSELL Homecare
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Posted by: Tom
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] the machine does clean but leaves as much or more behind. I have cleaned the same area 5 times and it leaves dirt behind. It seems to loosen the dirt and spread it around.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Hi Tom. We're sorry to hear of your experience, but we're happy to provide some troubleshooting steps to improve the results with your CrossWave. What you're describing happens when the machine is clogged and/or the brush area is dirty. This helpful video shows the steps to clearing any clogs obstructing your CrossWave: https://support.bissell.com/app/answers/detail/a_id/1277 Please call us anytime if we can help with your machine at 1-800-237-7691.
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Prefer the Wet Vac Feature Over Dry Vac
on March 28, 2023
Posted by: CasaBella
from St. George Utah
Verified Purchase:No
[This review was collected as part of a promotion.] I purchased the Crosswave 1785 a couple of years ago and use it as both a wet and dry vac for my concrete tile floors. The versatility is nice and overall it does an okay job for a family of two (no fur-babies) in a 2800 sq ft home. We live in the high desert which is known for DUST and regular vacuuming is necessary. The drawback I've experienced is having to stop frequently to remove the tank and brush off the filter because it clogs easily from the accumulated dust. In retrospect I should have purchased a regular vacuum cleaner with a bag, BUT I still like this wet vac feature for my arthritic fingers that can no longer maneuver a heavy wet mop.
Written by a customer while visiting BISSELL Homecare
Posted by: Carole
from Undisclosed
Verified Purchase:Yes
My floors haven't been this clean for 20 years. Love it. I wish the cord were a little shorter. Too much to wrangle with.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Made a bigger mess than I started with!
on November 8, 2021
Posted by: Kenzie
from Cincinnati Ohio
Verified Purchase:No
[This review was collected as part of a promotion.] The mopping function in itself also was a catastrophe. I had some dry dirt + mud tracked into my house from shoes, and 1) the vacuum functionality wouldn't suck up the small dusty dirt particles (note my entire house is hardwood) or the larger pieces of mud, and when I ended up using a paper towel to clean that up, the mopping feature, i kid you not, just dispensed muddy solution all over the room and would not stop. I thought maybe the brush was too dirty, so I exchanged it with the new one, and the same thing happened. I had to then paper towel the entire floor, then get out my old mop and mop up the mess this vacuum made. This took 4x the amount of time it would have taken had I just vacuumed with my old vacuum and manually mopped the floor.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Hi Kenzie. The CrossWave isn't intended for use as a dry vacuum. It's meant to vacuum and wash sealed hard floors simultaneously eliminating the need to sweep and mop separately. Please give us a call so we can help with how to best use the machine to clean your floors! 1-800-237-7691
Written by a customer while visiting BISSELL Homecare
Posted by: Sierra
from Undisclosed
Verified Purchase:Yes
Leaves streaks on my floor. Can still see dirt and mud on floor after running vet vac. I have better results with a mop.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
We're sorry to hear this, Sierra! We'd love to provide some troubleshooting steps to improve the results with your CrossWave. What you're describing is often due to clogging. This helpful video shows the steps to clearing any clogs obstructing your CrossWave: https://support.bissell.com/app/answers/detail/a_id/1277 Please call us anytime if we can assist at 1-800-237-7691.
Written by a customer while visiting BISSELL Homecare
Posted by: Magricely
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] OMG!! The reviews were not lying!! The best piece of equipment if you have pets!!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Gabriel
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is worth every penny!! I thought my floors were clean before using this product but after using it I realized they weren't! I am so glad I invested in the Bissel Crosswave. It makes my floors look so good after every use!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Donna
from Undisclosed
Verified Purchase:Yes
We have only used it once, but so far, so good. Our floors are clean and the vacuum was easy to use.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare