Customer reviews from BISSELL Homecare
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4 out of 5
4.4
(1,615 Reviews)
Open Ratings Snapshot
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product. 
(
1,352 out of 1,557
)
Best Buy Privacy Policy
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
5 out of 5
5
I would purchase this product again.
on May 23, 2023
Posted by: Linda
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Bissell cross wave is amazing. I like that it vacuums and cleans at the same time and is easy to clean when finished. I bought one for my daughter-in-law, and after I saw how well it cleans I bought one for myself also.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1 out of 5
1
Wish it wasn't to late to return turn it and the products
on June 3, 2020
Posted by: HiGh Expectations Low Deliveries
from Cleveland, Ohio
Verified Purchase:No
Sorry but can't really think of something that is great about this product. I truly wish I had not spent the money on it The vacuum basically is not worth anything I might as well vacuum the room prior to trying to clean it with the mopping if you have something sticky on the floor it will be that way after you wash it. You have to be very careful which product you put in it especially for hardwood floors otherwise you get a very dull finish. This machine Definitely fits the statement TOO GOOD TO BE TRUE
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwrbissellpwrApril 21, 2022
We're sorry it's not working for you how it should. Please give us a call so we can help! 800-237-7691
Written by a customer while visiting BISSELL Homecare
Customer Rating
5 out of 5
5
I would get again.
on February 10, 2021
Posted by: Deborah
from Undisclosed
Verified Purchase:Yes
I love that I can do the sweeping and cleaning in one. It's easy to clean up after. I still love to use my steamer but for everyday this is perfect. I don't mind the cord, its available when ever I need it and I don't have to replace a battery. Saves me money in the long run. The convenience is great.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5 out of 5
5
Great vacuum
on July 25, 2020
Posted by: Rebecca
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this vacuum! Being able to wash the floors and vacuum at the same time has been a game changer in our house.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5 out of 5
5
I would buy this product and I highly recommend it
on September 14, 2021
Posted by: Ceejay
from Zephyrhills, Florida
Verified Purchase:No
[This review was collected as part of a promotion.] I love this product because it allows me to clean my floors(tile) and get my carpet/area rugs clean as well. Also I work a lot and have a pet so this is great for me being someone who very busy and on the go it makes it easier to clean my floors.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1 out of 5
1
DO NOT BUY
on January 2, 2021
Posted by: Stacey
from Naples, Fl
Verified Purchase:No
My entire house is tile. I thought this would be a time saver and at first it was! Then it started leaving dirt streaks and leaking dirty water. Having to take it apart between each use and completely clean it, including using a pipe cleaner on it, wastes even more time than it saves. Plus now I have to use a towel to wipe up the dirt streaks it leaves. If you dont pre-clean your floors, the dirt will just get wet and then this "mop" will streak it everywhere, fatal design flaw.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwrbissellpwrApril 21, 2022
Hi Stacey - We're sorry to hear this! We'd love to provide some troubleshooting steps to improve the results with your CrossWave. What you're describing is often due to clogging. This helpful video shows the steps to clearing any clogs obstructing your CrossWave: https://support.bissell.com/app/answers/detail/a_id/1277 Please call us anytime if we can assist at 1-800-237-7691.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5 out of 5
5
This is great
on March 8, 2021
Posted by: Robin
from Undisclosed
Verified Purchase:Yes
Love it. Had a sick dog Sunday. Was a great help with the cleanup.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
2 out of 5
2
Does not clean my floors at all!
on February 16, 2021
Posted by: Knb
from Indjana
Verified Purchase:No
I have been using this vacuum for months in our brand new house. Every time. I noticed this past couple of times that it just doesn't seem to be kicking it and making our floors pretty. I found out the hard way by taking a magic eraser To the floor and WOW was all I could say. There was so much dirt left behind it's unreal. I would love to find a different mop to work with and maybe could use the bissel as a top clean.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwrbissellpwrApril 21, 2022
We're sorry to hear this! We'd love to provide some troubleshooting steps to improve the results with your CrossWave. What you're describing is often due to clogging. This helpful video shows the steps to clearing any clogs obstructing your CrossWave: https://support.bissell.com/app/answers/detail/a_id/1277 If your CrossWave still isn't working properly, please give us a call at 1-800-237-7691 so we can help!
Written by a customer while visiting BISSELL Homecare
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