Customer reviews from BISSELL Homecare
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
2
Not a wet jet and not a vacuum... Not worth it
on January 27, 2022
Posted by: Mandee
from Fl
Verified Purchase:No
[This review was collected as part of a promotion.] This is a great concept but a failure at both being a wet jet and a vacuum. First, it didn't come with any accessories, it is only meant to clean floors. No attachments for stairs, couches, drapes etc. The only time a light comes on is when the trigger is pulled for the wet jet so you can't see going under furniture, which is difficult anyways because this vacuum doesn't lay flat. The wet jets don't spray evenly so there are constantly lines on the floor. The rollers stay wet so dirt and grime cling to them and when you go onto your rugs the dirt and dust transfer into the rugs. Just gross. For those with cats, litter touches the wet rollers and turn to wet clay and clog the system. The vacuum portion isn't really strong enough to suction litter out of tile grout. Just leaves it there wet. I had cut my hair and tried to vacuum up the little pieces left behind but the vacuum failed. It suctioned up some and then I'd move the vacuum forward and they'd all fall out. Emptying the dirt container is made more difficult because of the wetness. Dirt,dust, hair, fur,litter is now all wet and glued together and didn't empty when tilted over a garbage can. Plus the container itself has so many grooves and pieces for stuff to stuck to. Really,really gross. It's not a wet jet and not a vacuum. Needs work
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Sorry you're having trouble, Mandee. It sounds like you may not be using your CrossWave as intended. It's not meant for dry vacuuming. Here's a link to helpful how-to videos on how to use your CrossWave: https://support.bissell.com/app/answers/topics/p/67614/c/67098 Please call us if we can help at 1-800-237-7691.
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
I would and have highly recommended this product
on August 17, 2020
Posted by: Judy
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Crosswave. I am disappointed it broke after only about 2 years I had to buy another one it works so well. Three friends have purchased upon my recommendation and I bought one for my niece as a housewarming gift.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Danye
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This machine is perfect for my laminate plank floors!!! We live in an area with a lot of fine sand, and we are outdoor people so we track a lot of dust and dirt in. This CrossWave works fantastic for our home. The bundle was an excellent value in my opinion! #sweepstakes
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Needed an electric mop/vacuum for tile floors
on January 29, 2021
Posted by: Bluegrindstone
from Florida
Verified Purchase:Yes
Used it for tile floors, and will try area rugs soon..did a great job..
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
I would NOT buy this product again
on November 8, 2019
Posted by: Silky
from Palm Bay, Fl
Verified Purchase:No
Whole house is tile. After using Cross Wave, there are streaks all over the house. Each time I use it I use less shampoo hoping that will help, but it doesn't. Doesn't even look like I cleaned it.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Oh no! Sorry to hear this is happening. Please follow these steps for streaking, it should fix the problem: https://support.bissell.com/app/answers/detail/a_id/1408/kw/crosswave%20streak
Written by a customer while visiting BISSELL Homecare
Customer Rating
5
Best Cleaner I've ever bought!
on July 12, 2021
Posted by: Goincouderay
from Wisconsin
Verified Purchase:No
[This review was collected as part of a promotion.] I love my cross wave cleans my throw rugs so nice and with a push of a button clean my wood floors and don't have to sweep or vacuum first is a BIG PLUS!! This is the best cleaner I've ever had so easy to use.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Ann
from Undisclosed
Verified Purchase:Yes
Haven't used it yet. Bought it for a Xmas gift. However, Bissell is a wonderful product that we use.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Jan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] We live in Florida and have mostly floor tile. Still can't believe the dirt I get every 4 to 5 days. We have 2 dogs and it is rainy season.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare