Customer reviews from bissell.com
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
1
wish I could give a negative rating
on July 23, 2022
Posted by: dan
from las vegas, nv
Verified Purchase:No
[This review was collected as part of a promotion.] Nothing is great about the product as it does not do as advertised. Do no buy this product!
Pros: no pros at all
Cons: product does not work
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, July 26, 2022
Hi Dan - please don't hesitate to reach out to us so we can help resolve any issues you're having. We can be reached at support.bissell.com.
Written by a customer while visiting bissell.com
Customer Rating
1
After vacuuming one room I had to empty it; disgusting
on February 15, 2020
Posted by: Wish to vacuum and mop less
from Livermore, CA
Verified Purchase:No
Am I the only person that thinks that cleaning this thing out is disgusting? I am a DIY mom, not afraid of getting my hands dirty but after vacuuming/mopping just my kitchen and one decent sized area rug, the collection bin was full. And it was a disgusting mix of hair and dirty water. I then had to wash the hair out of the container with the hose, dry it, put it all back together...and go back to the next of seven rooms. I presume I would have to empty it every time. I don't have an excessively dirty house but I do have a golden retriever who is a little messy and has long hair but I think that spending 20+ minutes cleaning out the tank between each room is not a time saving. And it's gross. I think I'll return this and just go back to vacuuming the hole house and then mopping the whole house. But I'm really disappointed because I thought this would cut my floor cleaning time in half.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Using the Easy Clean Storage Tray makes cleaning the machine after use a breeze! https://support.bissell.com/app/answers/detail/a_id/1273/kw/1785
Written by a customer while visiting bissell.com
Customer Rating
1
I hate it so much I threw it out. The object is to simp
on December 27, 2022
Posted by: deborah
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I hate it so much that I threw it out. The object is to simplify noy make tasks more complex.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, January 4, 2023
We're sorry you weren't happy with your CrossWave, Deborah! We'll share your feedback with our quality team, but please reach out to us in the future if we can help under your warranty at support.bissell.com.
Written by a customer while visiting bissell.com
Customer Rating
1
Piece of junk
on December 28, 2020
Posted by: Tired and Frustrated
from Syracuse, NY
Verified Purchase:No
I got this product for myself for Christmas with high hopes after seeing so many positive reviews. I have never been more disappointed and angered about a product. I will never buy Bissell ever again. I assembled it exactly as directed, filled the water to the indicated line, and then added Bissell floor cleaner to its indicated line. As soon as I clicked it on, it let out a high-pitched, continuous squeal that was so bad I grabbed my noise canceling headphones to wear while using it and it still cut through. It's about as loud as a contracting wet-dry vac but much more high-pitched. I had to go over a section 3-4 times with just the vacuum to collect what was a minimal amount of dust & pet hair. Afterwards came the worst part - the "mop" itself. The solution came out in uneven streaks the entire time I tried to mop and didn't clean the floors at all. In fact, my laminate floors are now covered in a weird sticky film - like dried juice. Disgusting. If there's a dirty spot on your floor you want to clean quickly with this machine, forget it. I ran it slowly over a spot in my kitchen no less than 5 times. It would not clean it at all. I got so frustrated that I just grabbed a wet rag and wiped it up in seconds. It took me 45 minutes to ATTEMPT to clean a single hallway and it left it dirtier than it was before. I'm currently getting ready to try and scrub by hand whatever this piece of junk sprayed all over. Do not waste your money. Trust me.
Cons: Inch gap of uncleaned floor against walls, Leaves film all over floors, Obnoxiously loud
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
We're sorry to hear of your experience, but it sounds like your CrossWave wasn't working properly. If you still have it, please give us a call so we can help under your warranty! 1-800-237-7691
Written by a customer while visiting bissell.com
Customer Rating
1
I would not buy this product.
on September 8, 2021
Posted by: Doc
from Rapid City, SD
Verified Purchase:No
[This review was collected as part of a promotion.] I have Tinnitis (Ringing in the ears). If you have the same medical issue I would not buy this product. The machine puts off a loud tone that irritates your hearing.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Thank you for your feedback and we're sorry to hear this, Doc. We will share your feedback with our quality team.
Written by a customer while visiting bissell.com
Posted by: Michelle
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can't believe how easy it is to get wood floors clean and streak free. Easy to take apart and clean.
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Posted by: Sierra
from Undisclosed
Verified Purchase:Yes
Leaves streaks on my floor. Can still see dirt and mud on floor after running vet vac. I have better results with a mop.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
We're sorry to hear this, Sierra! We'd love to provide some troubleshooting steps to improve the results with your CrossWave. What you're describing is often due to clogging. This helpful video shows the steps to clearing any clogs obstructing your CrossWave: https://support.bissell.com/app/answers/detail/a_id/1277 Please call us anytime if we can assist at 1-800-237-7691.
Written by a customer while visiting bissell.com
Customer Rating
5
I borrowed my roommate's Crosswave
on February 14, 2023
Posted by: Power bottom Kenyon
from Manhattan
Verified Purchase:No
[This review was collected as part of a promotion.] OMG! This is a prerequisite for living in a big city. There's a layer of dirt that clings to everything. I noticed it the first time I wore open toed shoes. I cleaned the area rugs in the apartment that I share with my friend who owns this beloved contraption. We're not hairy dirty people, but the schmootz that came out of this contraption that had me dancing in my bathroom for joy was unexpected and spectacular! It's so easy to use and the results of feeling like my home has been refreshed is like jumping into a bed with newly-shaved legs. Exilerating
Pros: Deep cleaning, Easy to use, Lightweight, Quick cleanup, Removes Stains and Spots, Would Recommend
Cons: Area Rugs
I would recommend this to a friend!
Written by a customer while visiting bissell.com