Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
1
Brush bearings melt after some time
on December 18, 2021
Posted by: Vicky
from Edison, NJ
Verified Purchase:No
[This review was collected as part of a promotion.] Loved it when I got it. But realized that the parts are not as sturdy as they seem. The brush cover piece broke. After a while I couldn't figure out why my brushes didn't spin even though I cleaned out the vacuum really well. Looking deeper into the mechanism and after going through multiple brushes once every week - I realized that the brush bearings will melt away after using the vacuum one time. I was only able to mop in intervals of 15 mins which is annoying cause it takes away the whole day of cleaning.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
This is highly unusual, Vicky. You have a warranty on your CrossWave and we're happy to assist you at https://support.bissell.com/.
Written by a customer while visiting bissell.com
Customer Rating
2
Not worth it
on December 25, 2021
Posted by: Nat
from Florida
Verified Purchase:No
[This review was collected as part of a promotion.] Purchased it one year and maybe two months ago, all I know is that the one year warranty is definitely up and today I went to plug it in and it cut the power in my home which I've never had happy with any appliance let alone a vacuum?? I thought it was an issue with the outlet so I went to a different room and sure enough the power went out again. Had to be the vacuum. Honestly wasn't that impressed with the vacuum considering my ECOVACS robot vacuum got more dirt and hair off my floors than the crosswave without me even having to vacuum. I have a clean home no kids no pets just two adults, so didn't vacuum very often with it and yet I can't even use it now barely a year later. Really irritated.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
We're not sure what's happening, Nat, but we'd love to help with your CrossWave! Please reach out to us at https://support.bissell.com/.
[This review was collected as part of a promotion.] I have a small office gym and just can't seem to clean the floor properly. Big gyms have those big electric scrubbers. I don't need anything that big nor could I afford it. Per the advice of a friend we bought the Bissell CrossWave. I absolutely LOVE it. My floors haven't been this clean since we installed them. We don't have any qualms about dropping and doing 20!
[This review was collected as part of a promotion.] Didn't open the box; and saw commercial for cordless model with self cleaning ability: will be exchanging it for that one.