Customer reviews from bissell.com
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Posted by: vincent
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bissell's never ending journey for quality is so evident.
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
1
If you are looking for a vacuum, do not buy this item.
on January 14, 2023
Posted by: Jill GB
from Berkeley, CA
Verified Purchase:No
[This review was collected as part of a promotion.] We added this vacuum to our registry after much research, thinking the size and versatility of this product would suit our needs. We quickly found out that this product should not be advertised as a vacuum. If you are looking for a mop or carpet cleaner, maybe this would be good for you. But every time we try to vacuum our floors, they get wet. The vacuum function is definitely the secondary function of this item. We are also unhappy with the customer service and return policy, as we were not able to return our product.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, January 18, 2023
Hi Jill. The CrossWave is not a dry vacuum. It's designed to vacuum and wash sealed hard floors at the same time eliminating the need to sweep and mop separately.
Written by a customer while visiting bissell.com
Customer Rating
1
Never again
on January 14, 2024
Posted by: Coco
from BAKERSFIELD, CA
Verified Purchase:No
[This review was collected as part of a promotion.] These products claim to be perfect for pet parents. I bought 2 different machines because this one didn't pick up anything. Correction it didn't keep anything sucked in. It picked it up and put it down some place else on the carpet. And using it wet...I had to replace a soggy, smelly carpet. Never again.
Pros: Easy to use, Lightweight
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, January 17, 2024
Sorry you're not happy with the machine, Coco. The CrossWave is not intended for use on carpet. It's not a deep cleaner. It washes and vacuums sealed hard floors at the same time and refreshes area rugs. If your machine is leaking, we're happy to help at support.bissell.com.
Written by a customer while visiting bissell.com
Customer Rating
1
Unfortunately This Is Not What I Thought It'd Be
on August 27, 2020
Posted by: Tanya
from Tacoma, WA
Verified Purchase:No
I was so excited to get this product for Christmas last year because we were buying a home and it would be perfect for my hardwood and carpets inside. But unfortunately it doesn't work well at all...the filter always get's clogged and then it over heats. I removed the filter so hopefully make it work better but it did not. The system get's clogged right at the neck of the vacuum and then it doesn't work at all. I am highly disappointed that we spend over $200 on an item that doesn't work well at all.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Sorry to hear this, Tanya. We don't recommend the CrossWave for dry vacuuming or deep cleaning carpet. It's designed to vacuum and wash sealed hard floors and rugs simultaneously, eliminating the need to sweep then mop. Please call us at 1-800-237-7691 so we can better assist with your machine.
Written by a customer while visiting bissell.com
Posted by: James
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] we love our crosswave because it works well and is easy to use
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
1
Made a bigger mess than I started with!
on November 8, 2021
Posted by: Kenzie
from Cincinnati Ohio
Verified Purchase:No
[This review was collected as part of a promotion.] The mopping function in itself also was a catastrophe. I had some dry dirt + mud tracked into my house from shoes, and 1) the vacuum functionality wouldn't suck up the small dusty dirt particles (note my entire house is hardwood) or the larger pieces of mud, and when I ended up using a paper towel to clean that up, the mopping feature, i kid you not, just dispensed muddy solution all over the room and would not stop. I thought maybe the brush was too dirty, so I exchanged it with the new one, and the same thing happened. I had to then paper towel the entire floor, then get out my old mop and mop up the mess this vacuum made. This took 4x the amount of time it would have taken had I just vacuumed with my old vacuum and manually mopped the floor.
Cons: Heavy / Bulky, causes streaks, makes a mess, poor mopping, Poor suction
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Hi Kenzie. The CrossWave isn't intended for use as a dry vacuum. It's meant to vacuum and wash sealed hard floors simultaneously eliminating the need to sweep and mop separately. Please give us a call so we can help with how to best use the machine to clean your floors! 1-800-237-7691
Written by a customer while visiting bissell.com
Customer Rating
1
Don't waste your money
on February 19, 2022
Posted by: Amanda
from Massachusetts
Verified Purchase:No
[This review was collected as part of a promotion.] It takes a lot for me to write a comment but I'm truly disappointed with this product. I purchased this for my wife as a Christmas present, and I was getting frustrated she wasn't using it. I understand why.... When you have to bend down and pick up pieces of popcorn because it won't pick it up, that's extremely frustrating. It does NOT pick up dog hair, it just blows it around. And FORGET THE 2-1. All it does is create dirty water and then spread it all over your floor. No matter how much you clean it. Save your money and just do it the old fashion way. Broom and mop. Wish I could get my money back!
Cons: Cannot mop and vacuum at the same time, Doesn't pick up, Drag dirt around
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
It sounds like you may not be using the CrossWave as it's intended. It isn't meant to be used as a dry vacuum. It washes and vacuums your hard floors at the same time. We'd love to help you at support.bissell.com!
Written by a customer while visiting bissell.com
Customer Rating
1
Clean water receptacle cheaply made
on April 14, 2024
Posted by: Jp
from Massachusetts
Verified Purchase:No
[This review was collected as part of a promotion.] Although I love the way this CrossWave works, I've had to replace the clean water receptacle twice now. Very cheaply made. I'm moving on to a hoover
Pros: Would not recommend
Cons: Wasting money on replacement parts
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 18, 2024
Hi Jp. We'll share your feedback with our quality team, but please reach out to us in the future if we can ever help under your warranty at support.bissell.com.
Written by a customer while visiting bissell.com