Customer reviews from bissell.com
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
2
Worked great at first, NOT now!
on November 27, 2020
Posted by: Ashley A
from Queensbury, NY
Verified Purchase:No
Worked great when I first got it but now it blows anything in front of it away instead of sucking it up. SO FRUSTRATING. Would not recommend this vacuum.
Cons: Blows dirt/hair away instead of sucking it up
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Hi Ashley - Sorry you're having trouble, but it sounds like may not be using your CrossWave as intended. It's not meant for dry vacuuming. Here's a link to helpful how-to videos on how to use your CrossWave: https://support.bissell.com/app/answers/topics/p/67614/c/67098 Please call us if we can help at 1-800-237-7691.
Written by a customer while visiting bissell.com
Posted by: Melissa
from Undisclosed
Verified Purchase:Yes
You don't realize how dirty your floors are until you use this! It's easy to use and works great! As long as it lasts for a few years, I'd say it was well worth the $$
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
5
Hardworker!
on February 28, 2021
Posted by: Love Clean Floors
from Palm Springs, CA
Verified Purchase:No
If you don't have a Crosswave, your floors are filthy. I use CrossWave on Travertine floor. I live in SoCal desert area (with dusty winds & sandy soil), 3 small dogs / 2 of which are seniors who have accidents, a husband that doesn't take off his shoes after being outside and drops various foods on the floor for dogs. We spill things too; ice cream, tomato sauce, yogurt, peas, honey, etc. My Crosswave works VERY hard. CrossWave is lightweight so you don't get arm or back pain. Yet also powerful on the stone floor. I clean about 1700 sqft of floors in under an hour. It's good for fast clean-ups of just the kitchen / bathroom or whole house. Recently, we had interior construction work done and the Crosswave was my savior for floor clean-up after workers left (everyday). I use my Crosswave a lot. My first one lasted 2.5 years; without any part replacements. The newer CrossWave model I have now is sturdier and I expect it will last longer. My suggestion is to simply replace the brush roller when it starts looking tired.
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Posted by: Mary
from Undisclosed
Verified Purchase:Yes
We have low pile carpet and vinyl floors in our mobile home and it is great not having ti switch from broom and mop to keep our floors and house clean. THANK YOU BISSELL
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
1
I am so disappointed!
on June 13, 2021
Posted by: SE
from Tucson, AZ
Verified Purchase:No
This product left my hardwood and tile flooring looking worse than before I used it. It just smeared the dirt and now wet dirt all over. Streaks everywhere, floor still dirty. I am not one to complain but this is really disappointing.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
It sounds like your CrossWave was clogged. These troubleshooting steps will restore the suction to your machine and improve your cleaning results: https://support.bissell.com/app/answers/detail/a_id/3837
Written by a customer while visiting bissell.com
Posted by: Talisa
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a handy cleaning machine for hard floors and carpets. You can vacuum with it as well as clean. It has its own tray where you cam set the machine while it cleans itself. It is helpful because it's not heavy and it help take the heavy load off of mopping. You do have to get in corners or edges with a mop though.
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
2
Not too impressed
on October 14, 2021
Posted by: April
from Wilkes-Barre, PA
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this after rescuing a puppy. It doesn't seem to suck up much liquid. I used about half the solution tank and only sucked up about a teaspoon worth into dirty tank. I'm never sure if it actually cleans the carpet or just makes it wet. It clogs up easily as well. I have only tried it on carpet so far. I think I should've went with a regular shampooer.
Pros: Light weight, Turns on
Cons: Clogs up fast, Doesn't suck up much formula, Takes a while to clean vacuum itself
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Hi April. This is because the CrossWave is not a deep cleaner for carpet. It was designed to vacuum and mop sealed hard floors at the same time eliminating the need to sweep and mop separately. Here's a link to helpful how-to videos on how to use your CrossWave: https://support.bissell.com/app/answers/topics/p/67614/c/67098 Please call us if we can help you at 1-800-237-7691.
Written by a customer while visiting bissell.com
Customer Rating
5
Care for this machine and it will never fail
on December 24, 2022
Posted by: GiGi
from Pound Ridge, NY
Verified Purchase:No
[This review was collected as part of a promotion.] I vacuum THEN use my Crosswave because I have three rescue dogs and small grandchildren. I use it sometimes twice a day - IT IS FABULOUS - BUT what I do is, after I am finished I put the crosswise in my sink, remove the waste water container and carefully clean all prices AND I USE MY SINK SPRAYER TO FLUSH OUT THE PET HAIR LEFT IN THE MACHINE -- IT COMES POURING OUT BIG TIME- It's not enough to place it back in the stand and press the button but I still LOVE THIS MACHINE - it's amazing the pet hair it picks up even after I vacuum with my very expensive MIELE vacuum cleaner- It's a great machine - but you have to take care of it properly. I bought a second for my house at the shore. It's great and I wouldn't be without it. The floors glisten and I know they are clean for a crawling baby.
Pros: Easy to use, Lightweight, Pet Cleanup, Quick cleanup, Removes Stains and Spots, Would Recommend
Cons: Hardwood Floors, High Traffic Areas, Multi-Surface, Tile Floors
I would recommend this to a friend!
Written by a customer while visiting bissell.com