Customer reviews from bissell.com
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
1
Would not recommend
on May 25, 2022
Posted by: Sarah
from Ohio
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this thinking as a mom of 4 boys it would make my life a little easier being able.to vacuum and mop at the Sametime and it would get my floors nice and clean for my baby. But it does the exact opposite. I clean it after every use and it seems to make my floors even dirtier.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, May 28, 2022
Hi Sarah. Sorry you aren't seeing the cleaning results you want, but we're always happy to help troubleshoot with you and get you back to cleaning. We can be reached at support.bissell.com.
Written by a customer while visiting bissell.com
Posted by: Chuck
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Received our CrossWave in 2 days of purchasing direct from Bissell. Works great for cleaning hard surface floors. Like the one step operation of vac and clean. The machine is easy to clean and reassemble for the next use. Floors look like they were brand new.
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
3
Not
on February 12, 2023
Posted by: Natmeg
from Fayetteville, AR
Verified Purchase:No
[This review was collected as part of a promotion.] I've got to admit I was shocked at how loud the machine is when you use it. It's louder than our regular vacuum cleaner is. It don't clean good up against baseboards at all. You have to use your regular mop for that. You have to wear ear plugs to use it it's so loud.
Cons: Hardwood Floors
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, February 16, 2023
Thanks for your feedback, Natmeg. We're sorry you're not happy with your machine, but please contact us anytime if we can help at support.bissell.com.
Written by a customer while visiting bissell.com
Posted by: ROBERT
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great on my kitchen linoleum floor, my garage carpet and I have also used it on a bare concrete floor It does a great job on any surface I have tried it on. Cleaning the unit is also very easy to do. I would recommend this product to all my family and friends. RJ in Angola
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Posted by: Melinda
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love this vac/mop! So helpful to get the dirt and mud off our floors. Love that the bundle has so many extras to keep us stocked! Easy to use and clean. #sweepstakes
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
1
if i could give ZERO stars I would..
on July 27, 2021
Posted by: Eva
from Albuquerque, NM
Verified Purchase:No
[This review was collected as part of a promotion.] This is the worst vacuum. Definitely not worth the money. It hasn't worked well since I bought it brand new. It doesn't pick up any hair/dirt. It just blows it around and balls up hair but doesn't even suck it up. It also gets clogged so easily even after cleaning it and using it for maybe 2 minutes. Awful product.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Hi Eva. The CrossWave isn't meant for dry vacuuming and won't work well for this. It's designed for vacuuming and washing your floors at the same time, eliminating the need to sweep and mop separately.
Written by a customer while visiting bissell.com
Customer Rating
1
Don't buy this!
on February 17, 2024
Posted by: AJS
from Chicago, IL
Verified Purchase:No
[This review was collected as part of a promotion.] Listen to the people with the 1 star reviews. Within a year, it spits out pools of dirty water. I replaced the filter and brush, it still has no suction and is disgusting to use.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, February 24, 2024
Sorry to hear this. If you're trying to clean heavy dirt, hair or debris from your floors, try using the area rug setting as it releases more water and formula on the brush when you squeeze the trigger. If your CrossWave isn't working properly, please give us a call at 1-800-237-7691 so we can help!
Written by a customer while visiting bissell.com
Customer Rating
1
Does NOT suck up
on January 29, 2024
Posted by: Branny
from Severn, MD
Verified Purchase:No
[This review was collected as part of a promotion.] This product claims to work on area rugs and hard wood floors to "clean up messes and refresh surfaces" but, in actuality, this product is about as useful as a dollar store water gun. It sprays water on the floor or area rug and does not suck up water or even scrub for that matter. The design doesn't allow you to put enough pressure down in order to sufficiently scrub/catch any dirt. It's a very overpriced and dissapointing water gun. I love all of my other Bissell products ( spot cleaner, Vaccum, etc.) but certainly not this one.
Pros: Does not pickup anything, Does not pickup dirt, Does not suck, Lightweight, Sprays water
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, February 2, 2024
Hi Branny. Sorry to hear your machine isn't meeting your needs, but please contact us so we can resolve any issues you're experiencing at support.bissell.com.
Written by a customer while visiting bissell.com