Customer reviews from bissell.com
BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Average customer rating
4.4
(1,615 Reviews)
Rating breakdown 1,615 reviews
5 Stars
1,208
4 Stars
182
3 Stars
70
2 Stars
44
1 Star
111
87%of customers recommend this product.
(
1,352 out of
1,557)
Customer Reviews for BISSELL - CrossWave Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium and Cha Cha Lime Green
Customer Rating
4
Wish there was an attachment to get smaller areas.
on April 1, 2022
Posted by: Kristir
from Rio Rancho, NM
Verified Purchase:No
[This review was collected as part of a promotion.] We just purchased the Crosswave and used it right away. It really works great! The only complaint I have is that there isn't an attachment or a way to get in the corners or hard to reach areas. Other than that our floors look great!
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
3
Not worth money you pay for it. Have some issues
on February 17, 2023
Posted by: ReeRee
from Mississippi
Verified Purchase:No
[This review was collected as part of a promotion.] I been using the crosswave I have been noticing when floor dries it has wheel marks and brush marks everywhere. I have tried doing it different ways it still leaves marks. Have to go behind with my spin mop which is frustrated. My daughter brought a steam vac it does the same thing . Then can't get close to baseboards have to mop around base boards.
Pros: Easy to use, Lightweight
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, February 28, 2023
Hi ReeRee. Thanks for your feedback. You may need to use less formula in the clean water tank and be sure to use a clean brush roll. If you are still experiencing streaking, please reach out to us at support.bissell.com so we can help.
Written by a customer while visiting bissell.com
Posted by: Sbgunny
from Lakeport CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product. Might take a little more time than just vacuuming since you need to clean after use, but I also just mopped at the same time as vacuumed. That in the long run, saves me so much time.
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
2
I have had to buy 2 in the past 4 years and they both broke
on December 29, 2020
Posted by: Cleaner at home
from Ohio
Verified Purchase:No
Loved this product when it was working, but I have bought 2 in the last 4 years and they only seem to last 2 years before they stop working. Used weekly to sweep and mop my bamboo and waterproof vinyl flooring. The motor froze up on both. They are too expensive to be replacing every 2 years. Now looking for a better product and better brand.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
We're sorry to hear of your experience. You have a warranty on your BISSELL and we're always here to help! Please call us at 1-800-237-7691 so we can get you a working machine.
Written by a customer while visiting bissell.com
Customer Rating
5
I would recommend this vacuum to my friends
on February 12, 2021
Posted by: Olga
from Undisclosed
Verified Purchase:Yes
Wonderful vacuum! It taking all invisible dust from my wooden floor! I am delighted!
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
2
Not Happy
on April 15, 2021
Posted by: David Getway
from Sharpsville PA
Verified Purchase:No
I've only had this a couple weeks at first it worked great. Now the water won't come out when pushing the trigger. I have done everything to fix it that the videos show. Still does not work
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Hi David. We're sorry to hear your CrossWave isn't spraying, but you have a warranty on your BISSELL and we're always here to help! Please call us at 1-800-237-7691 so we can get you a working machine.
Written by a customer while visiting bissell.com
Customer Rating
5
Love it!
on December 2, 2021
Posted by: MzMommy
from Oregon
Verified Purchase:No
[This review was collected as part of a promotion.] I love this thing! Some people say it leaves dirty streak marks. It does it you go fast or drag it at an angle. However, going back over it once sucks it right up and makes it clean. This is great for during the week or needing to spot clean real quick. I'll still use my steam mop once on the weekends but other than that, this seems to do just fine. I would make sure you have 3 rollers on hand. That is like the biggest issue. I just had knee surgery and this arrived just in time. This cut the time to vacuum (yes, I vacuum my kitchen floors as our carpet sheds and the dogs drag so much in) the floor and then have to turn around and mop. I want to say about 650 sq ft maybe a little more of our house is hard floor and I was able to do it all in the time it would have taken me to do just my kitchen which includes vacuuming it. If you go at a slower pace it cleans very well. Some areas I go over once then come back to that area again about 30 seconds later and the dirt comes right up. It is however, a little harder to clean next to moulding depending what the dirt is.
Pros: Easy to use, Fast, Great suction
Cons: Have to change out rollers
I would recommend this to a friend!
Written by a customer while visiting bissell.com
Customer Rating
3
A bit pricey for just an "OKAY" machine.....
on January 1, 2022
Posted by: Katie the vacuum/mop lover...
from Salem, Al
Verified Purchase:No
[This review was collected as part of a promotion.] The 1st time I used this machine, I was in love!! It had my hardwood floors looking and feeling so clean! Also did wonders on the grout lines on my kitchen tile! I thought, "I'VE FINALLY FOUND THAT ONE" then, the next day, after washing all the parts and starting out with a newly cleaned machine, that's when I started thinking "maybe it was a good thing I saved the box".... no matter what I do, I just can't stop the streaking the roller heads leave on my floors! I've tried everything but nothing has worked. I still grab it to vacuum up a small mess but I honestly don't feel that it's worth the money I paid for it. My Shark Steam Mop (being 4+ years old) has never left streak marks on any of my floors!
Pros: Has great suction, Mops great the 1st couple of times, works very well on door mats with deep grooves
Cons: Leaves streaks on my floors after mopping.
No, I would not recommend this to a friend.
Response from bissell.comBy bissellpwr, bissellpwr, April 21, 2022
Hi Katie. Be sure to wash your brush with warm water and mild detergent and allow it to air dry completely after use. If you're still experiencing streaking, please follow these steps to resolve: https://support.bissell.com/app/answers/detail/a_id/1408/kw/crosswave
Written by a customer while visiting bissell.com