Customer reviews from keurig.com
Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Average customer rating
4.6
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
529
4 Stars
86
3 Stars
41
2 Stars
15
1 Star
17
88%of customers recommend this product.
(
422 out of
481)
Customer Reviews for Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Customer Rating
4
Works well
on January 17, 2025
Posted by: Dan73
Works well but it didn’t come with a water filter or a reusable pod.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Old Mikey
Verified Purchase:Yes
does not heat up cup as much as i thought it would. Even usuing the extra hot button. Also extra needles at top pickup coffee grinds and stop up.
Response from keurig.comBy Keurig Consumer Care, January 21, 2025
This is definitely not the experience we want you to have with your K-Duo coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Christopher 2
Verified Purchase:Yes
Duo coffee machine is a great replacement unit for us
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 12, 2025
Thank you so much for taking the time to review your K-Duo Hot & Iced Single Serve & Carafe coffee maker. We appreciate the feedback Christopher! Enjoy!
Written by a customer while visiting keurig.com
Posted by: Annie F
Verified Purchase:Yes
I really had high hopes for this machine as my husband prefers to make a pot of coffee while I prefer to use the single serve pods. However, I prefer my coffee to be hot and this is where the machine falls short. Even though it has an extra hot button for the pod coffee, it doesn’t seem to make any difference. Even the heating tray for the coffee pot does not keep the coffee at a desirable temperature. I also miss the “shot” feature I had on my last Keurig machine. I’m underwhelmed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 28, 2025
Annie, we value your time and would like to look into the concerns with your K-Duo coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting keurig.com
Customer Rating
3
Not made as sturdy.
on January 26, 2025
Posted by: Ally777
I’ve owned Keurig coffee makes for 18 years. This one feels cheap and flimsy. It is all thin plastic. The coffee is good but I don’t know how long it will last.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 28, 2025
Thank you for sharing your review. We are sorry this is your initial impression. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. Our Keurig coffee makers come with a one year warranty; however, if a year has passed and your coffee maker has an issue, we recommend you to reach out to our Customer Care team at 866-901-2739. We are always happy to help!
Written by a customer while visiting keurig.com
Posted by: Marilyn I
Verified Purchase:Yes
Great coffee maker. I only gave 4 stars because the carafe side isn't hot enough.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 28, 2025
Thank you for taking the time to share your positive review and feedback. We appreciate it!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Needs to be a bit warmer or 3.
A one button delay brew would be nice
A one button delay brew would be nice
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 4, 2025
Hello Jim, thank you for taking the time to share your review and feedback with us. We really appreciate it! Enjoy!
Written by a customer while visiting keurig.com
Posted by: J Brown
Verified Purchase:Yes
So far e are very happy with our purchase. We particularly like the removable water reservoir which makes filling and cleaning easier. If I could add a couple of features, I would like it if the machine had an audible alert when the carafe side is done brewing and I would also like to have the ability to select a longer burner cut off time. Other than these two features the unit is just about perfect. Hope it will last for many years to come.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 4, 2025
Thank you for taking the time to share this feedback with us about the K-Duo coffee maker. Please note that you can turn the warming plate back on by simply pressing and holding the carafe button for 3 seconds, and it will remain on for another 2 hours. We hope this helps!
Written by a customer while visiting keurig.com