Customer reviews from keurig.com
Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Average customer rating
4.6
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
529
4 Stars
86
3 Stars
41
2 Stars
15
1 Star
17
88%of customers recommend this product.
(
422 out of
481)
Customer Reviews for Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Posted by: Currently
Verified Purchase:Yes
It makes the coffee light and watery and the water filter is not included. But I like that I can make a carafe
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 21, 2025
Thank you for taking the time to share your review and feedback with us. We truly appreciate it and will pass along your comments to the appropriate teams. If you ever need assistance with your K-Duo coffee maker, our Consumer Care team will be happy to help. Simply reach out to us at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Compared to my last Keurig, that I had for years and loved, this is made with very flimsy , cheap materials. The pod coffee does not get hot. Even when I press hot. The brewer coffee tastes bad. Old. Currently looking for someone to give it to so I can purchase another brand. Good bye ole friend
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 20, 2025
Bridget, we value your time and would like to look into your concerns with the K-Duo Hot & Iced Single Serve & Carafe coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting keurig.com
Posted by: Diannek
Verified Purchase:Yes
Very easy to operate. Love the option of the iced/hot cup of coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 22, 2025
Thank you so much for your review. We are glad you're enjoying the option of hot or iced coffee with K-Duo Hot & Iced Single Serve & Carafe coffee maker. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Martin Family
Verified Purchase:Yes
The unit is exactly what we expected - simple & works well, looks nice on the countertop, easy to figure out. There is no water filter included if you’d expect it to be - we use our Culligan filtered water anyway. Hoping this unit lasts awhile. We previously had one of the single K cup brewers & it stopped working after about 7 months.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 22, 2025
Thank you for reviewing your K-Duo Hot & Iced Single Serve & Carafe coffee maker. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. Our Keurig coffee makers come with a one year warranty; however, if a year has passed and your coffee maker has an issue, we recommend you to reach out to our Customer Care team at 866-901-2739. We are always happy to help!
Written by a customer while visiting keurig.com
Posted by: Penmaker
Verified Purchase:Yes
I purchased the coffee maker after my Gen 1 decided to go flakey on me, by not dispensing the same number of ounces I selected. Instead of 12 cups in the carafe I would get any amount other than 12. same with cups.
The Gen 2 is so much better. I like the instant response rather than waiting for it to heat the water, before dispensing. I now get consistent amounts of beverages. At this point in time I am very happy with my purchase.
That being said, I am disappointed that the coffee maker didn't come with a water filter, no was any mention of one in the literature. Also, when I want to switch from coffee to hot water for tea, I have to do a 6 ounce flush to clear any left over coffee grounds in the head.
I feel the pro's far outweigh the con's in this case. If it were not for the con's, this machine would have received a 5 star raiting.
The Gen 2 is so much better. I like the instant response rather than waiting for it to heat the water, before dispensing. I now get consistent amounts of beverages. At this point in time I am very happy with my purchase.
That being said, I am disappointed that the coffee maker didn't come with a water filter, no was any mention of one in the literature. Also, when I want to switch from coffee to hot water for tea, I have to do a 6 ounce flush to clear any left over coffee grounds in the head.
I feel the pro's far outweigh the con's in this case. If it were not for the con's, this machine would have received a 5 star raiting.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 23, 2025
Thank you for taking time to share this feedback. We appreciate the love!
Written by a customer while visiting keurig.com
Customer Rating
5
Love my duo! Pot, single and ice all in one!
on October 14, 2025
Posted by: Susan and Steve
Verified Purchase:Yes
Great diversity! Love being able to brew an entire pot and just a Kcup when it’s just me!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 22, 2025
We’re so glad to hear that you’re enjoying your K-Duo Hot & Iced Single Serve & Carafe coffee maker Susan & Steve! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Butchmcc
Verified Purchase:Yes
Best coffee maker Ive ever had. Absolutely love it!
Response from keurig.comBy Keurig Consumer Care, October 15, 2025
We’re so glad to hear that you’re enjoying your new K-Duo Hot & Iced Single Serve & Carafe coffee maker! Thank you for sharing the love! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Kblack126
Verified Purchase:Yes
Love it. Does a good job for us. Very pleased with it
Response from keurig.comBy Keurig Consumer Care, October 14, 2025
Thank you so much for taking the time to review your coffee maker. We appreciate the feedback! Enjoy!
Written by a customer while visiting keurig.com