Customer reviews from keurig.com
Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Average customer rating
4.6
(610 Reviews)
Rating breakdown 610 reviews
5 Stars
468
4 Stars
79
3 Stars
37
2 Stars
13
1 Star
13
88%of customers recommend this product.
(
367 out of
417)
Customer Reviews for Keurig - K-Duo Single Serve & Carafe Coffee Maker - Black
Customer Rating
3
Product breakdown
on January 14, 2025
Posted by: Cling
I’ve only been using the item for 3 weeks and the surface of the hot plate is wearing. Very disappointed.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 14, 2025
This is definitely not the experience we want you to have with your K-Duo coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
3
Overall well liked
on January 14, 2025
Posted by: VeeD
Actually like the combined unit, except the 1 thing that is a major flaw, in my opinion, is that you cannot brew less than 6 cups of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Works well
on January 17, 2025
Posted by: Dan73
Works well but it didn’t come with a water filter or a reusable pod.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Old Mikey
Verified Purchase:Yes
does not heat up cup as much as i thought it would. Even usuing the extra hot button. Also extra needles at top pickup coffee grinds and stop up.
Response from keurig.comBy Keurig Consumer Care, January 21, 2025
This is definitely not the experience we want you to have with your K-Duo coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Christopher 2
Verified Purchase:Yes
Duo coffee machine is a great replacement unit for us
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 12, 2025
Thank you so much for taking the time to review your K-Duo Hot & Iced Single Serve & Carafe coffee maker. We appreciate the feedback Christopher! Enjoy!
Written by a customer while visiting keurig.com
Posted by: Annie F
Verified Purchase:Yes
I really had high hopes for this machine as my husband prefers to make a pot of coffee while I prefer to use the single serve pods. However, I prefer my coffee to be hot and this is where the machine falls short. Even though it has an extra hot button for the pod coffee, it doesn’t seem to make any difference. Even the heating tray for the coffee pot does not keep the coffee at a desirable temperature. I also miss the “shot” feature I had on my last Keurig machine. I’m underwhelmed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 28, 2025
Annie, we value your time and would like to look into the concerns with your K-Duo coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting keurig.com
Customer Rating
3
Not made as sturdy.
on January 26, 2025
Posted by: Ally777
I’ve owned Keurig coffee makes for 18 years. This one feels cheap and flimsy. It is all thin plastic. The coffee is good but I don’t know how long it will last.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 28, 2025
Thank you for sharing your review. We are sorry this is your initial impression. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. Our Keurig coffee makers come with a one year warranty; however, if a year has passed and your coffee maker has an issue, we recommend you to reach out to our Customer Care team at 866-901-2739. We are always happy to help!
Written by a customer while visiting keurig.com
Posted by: Marilyn I
Verified Purchase:Yes
Great coffee maker. I only gave 4 stars because the carafe side isn't hot enough.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 28, 2025
Thank you for taking the time to share your positive review and feedback. We appreciate it!
Written by a customer while visiting keurig.com